Taste of the meals could be better.

Clean room

Stayed in April 2025

excellent service & excellent location.

Stayed in February 2025

This review has been hidden because it doesn't meet our guidelines.

Nothing.

Arima gyoen is located right in the center of arima town. Walking distance to all the attractions nearby. It has the gold and silver onsen in the hotel vicinity. The tatami room is very huge and comfortable.

Stayed in January 2025

Nothing that really affects our stay there

1) Convenient. Near to bus and train station. Hence no need to lug your luggage to far as Arima is known for its hilly slopes. 2) Comfort. Though it is an old onsen hotel, it is still very well kept and welcoming. Onsen is not big but well furnished with the necessary amenities. 3) Food. As usual, they will provide excellent traditional Japanese cuisine with local produce. Another plus is that they provided a different menu for the 2nd night dinner instead of just repeating the same menu (which some onsen hotel do). 4) Luggage: We took a bus from Kobe Sannomiya to Arima Osen and return using the same. Luckily, we parked our huge luggages at Sannomiya station lockers, as the return bus do not take in luggage storages - I have seen people carried the huge luggage up the bus and cramped the whole aisle. But it won't be a problem if you decide to take the local train instead. 5) Dates: We chose to stay during weekdays (Thur-In and Sat-out) to avoid the crowds. Most people stayed for one night for the onsen experience which is more than enough as the shopping streets are touristy and not that big too. We stayed for 2 nights so that we can have a little more time to explore the Mt Rokko side via the ropeway and do some little hikes, and to explore other food options in the area. 6) Price: Well....all onsen hotels are expensive unfortunately :P.

Stayed in November 2024

Super good location., 1-2 minutes walk from train, bus station and everything.

Stayed in April 2024

Excellent range of facilities, a warm welcome from all staff and excellent hospitality

Stayed in November 2023

N/A

Very good quality of the hotspring and very helpful employees.

Stayed in December 2023

All is good except for there's no towel provided in the room but only at the hotspring shower area.

The location is good, very close to the bus station and the Arima Onsen street. The staff is very friendly as well as they helped us to book the bus ticket back to Kobe! Both the dinner and breakfast are delicious and well served too! Towel, shampoo, body shampoo, face cleanser, lotion, and etc are all provided at the hotspring area!

Stayed in November 2023

Nothing

Staff members are professional, polite and friendly.

Stayed in October 2023

Beautiful views

Stayed in September 2023

Try not to order kids meal, it's pretty much a whole plate of fried food. Not much facilities, onsen is quite small, but it wasn't too busy.

very nice food, good portion. Comfortable room though it's a bit small. Futons were comfy. There are 2 type of Onsen, nice experience, the silver onsen was a bit too hot. They have a Chinese speaking front desk person.

Stayed in July 2023

There was nothing bad about our stay! The meals were heavily seafood based so this may be a point to consider when booking but we really enjoyed our experience! :D

The property is close to the bus stop and points of interest in town. Our room was beautiful, the meals we had were huge and the staff were very friendly and attentive. This was our first onsen experience and it was fabulous; there are multiple public baths and lots of skincare in the changing room.

Stayed in August 2023

None

It was overall very clean, delicious meals (especially Japanese traditional dinner provided in our own room by the staff), staffs were very welcoming and kind, loved on-sen (hot spring)

Stayed in July 2023

The staff were so helpful

Stayed in August 2023

Only large size yukata available in the room, which was very large for a petite girl.

Very good location and good service. The staff explained detailedly on the menu and food included in our package. The kin and gin onsen was very relaxing, great experience!

Stayed in June 2023

None

Very friendly staff, the hotel is very clean and the food is delicious - we had beef shabu shabu dinner in our room, breakfast was in a small dining hall on the same floor, which was more comfortable than sitting on tatami in the room.

Stayed in June 2023

None

friendly service

Stayed in June 2023

The building itself is quite old but that is the case with a lot of buildings in Arima Onsen. One thing you have to remember is that because of this, you have to remember that some phone chargers need an adaptor to fit into the outlet. Also, regarding dinner and breakfast, just know that they serve you high quality Japanese food. Maybe even some things, you haven't tried before. Maybe if you are not a big fan of seafood, tell them beforehand. Otherwise, enjoy the good food!

Arima Gyoen is a wonderful place to stay and relax. The hotel staff was wonderful and very friendly. The bath was very relaxing and a lot of care products are provided (at least in the women bath). We expectet a buffet for breakfast, as we thought that was what we booked and what was stated at the website. In the end they carefully prepared breakfast for all the guests at their table. I would definitely stay here again.

Stayed in May 2023

We had such a wonderful experience in this hotel. All the stuff are super friendly and kind. Bed was so comfortable.

Stayed in May 2023

overall good especially the Onsen. Happy happy

Stayed in April 2023

There are three baths so if you go at a busy time the baths will be crowded. Also, on Thursdays the baths close at 9:00 am so I wasn`t able to go into the bath before I left. I wish the baths were open until 10:00 am.

The room was a traditional Japanese room with a balcony. It was very spacious and the bathroom was very large. We had our dinner served in our room and it was delicious with many different traditional Japanese dishes. Breakfast was served in the dining hall, but there was too much food for me to eat in the morning.

Stayed in March 2023

NA

The location is very convenient, close to the bus stop. The public bathroom with hot spring is awesome, staffs are nice and helpful!

Stayed in March 2023

-

Convenient location, nostalgic atmosphere

Stayed in April 2023