It's expensive but it's an entire experience. Everything is exceptional. Make sure to get an uneven numbered room with the front view over the mountains. It's stunning!

Stayed in April 2025

The dinner included in the package was the hot pot (we had a better version at a ryokan in Kyoto). We would have preferred the choice of a buffet or a la carte, but this is not possible if using Booking.com. This is a hotel for locals, we’ve seen very few foreigners which explains why shopping is not Tax free, etc. Finally, we wanted Japanese massage (it cannot be with oil, not disclosed to us at booking), it was in the room done by some fairly old and frail ladies. So it’s purely relaxation, but expensive for what it is at JpY 7,500/pers

Great onsen facilities, feel pampered. Fabulous breakfast. Nicely decorated room and posh common spaces. Hotel is on top of a hill commanding beautiful views of the valley.

Stayed in April 2025

Room, onsens and the food for breakfast and lunch were amazing! The rooms with the private baths were amazing! The view from the balcony was amazing especially after the random snow shower at night!

Stayed in March 2025

We wish we stayed longer

Amazing hotel. Not a cheap one, but it is definitelly worth the money. We definitelly recommend to take a room with a view, seeing mountains in the morning was wonderful. We didn't have a ryokan-type room but were still amazed by the quiality of everything - cleanliness, design, etc. Our room had a capsule coffee machine, a set for drinking tea, hair brushes, hair pins and other small things that added a pinch of comfort to our stay. The hotel also provides guests with Japanese-style clothing: a set of a "shirt" and pants, and a yukata. You can walk in it everywhere in the hotel which was very nice. The hotel has public onsens on two floors, both have open-air baths. The staff is very understanding and would help with the rules of visiting. You can also book private onsens that turned out to be not very expensive. Sometimes the hotel holds special events. We managed to visit stargazing and saw Jupiter through a telescope while eating sweet potatos! The hotel provides a bus that regularly travels through the Arima village. You can also call the hotel to pick you up. The village itself is very beautiful. There is a ropeway to the nearby mountain. I heard you can also hike to the summit.

Stayed in January 2025

Price is quite high. Breakfast time from 6.30 to 9.30 am is quite short so during 8.30 to 9.00 am are very crowded.

The facilities are very perfect. Ie. shuttle bus from/to hotel to train station and ropeway, varieties of gold and silver onsens in one place are stunning we didn’t have to go other onsens to try both of them. Dinner and breakfast are excellence. Staffs at front and dining room are very professional and great service mind.

Stayed in February 2025

No

Everything is great

Stayed in January 2025

We have not chosen dinner at hotel when we booked. But when we decided to have dinner after arrival, dinner was not available.

Very good and lot of choices . Location is easily access . Room is clean and staffs are very helpful.

Stayed in January 2025

Breakfast, room, hot spring

Stayed in November 2024

Check in and Check out time is too late and too early. We want to spend more time at the hotel.

Room is big and clean. Onsen is super nice and spacious. Game center is entertaining for our kid. Breakfast line is superb and delicious.

Stayed in October 2024

Nothing!

Employee were so nice. Arima hotel gave us a free dinner which was so thoughtful and memorable for my mom’s 70th birthday

Stayed in September 2024

The entire property felt like a luxury resort. The staff was very kind and helpful even though we do not speak Japanese. They were able to accommodate us either with English speaking staff or using a translator app. The room was beautiful and the in-room snacks and drinks were delicious (oishii)! The Onsen, breakfast, and dinner options were also perfect. They even provide a shuttle to & from the train station every 20 minutes. It was a very relaxing stay from start to finish and I hope to stay here again in the future.

Stayed in September 2024

The meals and bath facilities were fantastic.

Stayed in August 2024

Dinner could be better and time frame for breakfast was a bit early for us.

The breakfast was the BEST in my lifetime so far! Every dish was perfect including all the main dishes and side dishes. Ingredients were so fresh and tasty.

Stayed in March 2024

The place was so beautiful and lovely staff. The hot baths were so wonderful and we had the best food there!

Stayed in December 2023

Dinner and breakfast can be better at this price level.

Very comfortable room. Facilities very good.

Stayed in December 2023

A bit crowded, and check-in took a while.

The onsen/bath areas were very nice. Dinner was excellent. Room is spacious and comfortable.

Stayed in November 2023

Very large. In some places it feels a touch old.

Lovely view from the hotel. The Onsen was wonderful. Very friendly and accommodating staff. Made us feel welcome with our two young children.

Stayed in October 2023

Initially email communication was misleading , you actually don’t need to request for shuttle fr the San Bandai bus from Osaka. The airport shuttle stops n pickup from there. We stayed 2 nights, no need to book private, the 9Fand B2 baths were great, the interactive Kaiseri dinners were excellent, the breakfast was so good, we skipped lunch both days. Spouse making plans to go back next year. We requested the Japanese style rooms and enjoyed it despite tough getting up fr the floor due to my titanium knees

Stayed in October 2023

Nothing! Love all the details they made.

Everything! Especially the breakfast and hot spring was good too.

Stayed in September 2023

I expect more onsen options for this price. Also, no milk was provided at the onsen places. That being said, it is overall excellent.

Amazing staff and service, amazing room and room facilities, amazing view.

Stayed in August 2023

I wasn't told in advance that the outside pool would be closed for all of my stay, even though I asked in advance, and was told it would be open for some of my stay. It was okay though because it seemed to be a pool that is more suited to children, and I used the aqua terrace which is an inside spa with various saunas, jacuzzis, and an outside swimming pool. I liked that they had a lot of options for onsen, pool etc. there was a lot of people staying at this hotel but it never felt crowded.

There was a lot of breakfast options, western and asian so everyone will be happy. The staff were very nice and were patient with my broken Japanese, some do speak basic English too. Staff take your luggage directly to your room once you arrive, which was a nice added bonus you don't get at all hotels. The location is beautiful but accessibility wise just okay, the hotel is on a hill, if you want to explore the area that may be a problem. The options for onsen are extensive, including private ones, and very easy to book and the staff in the spa area are very nice.

Stayed in June 2023

Wish the checkout and breakfast was a little later. Also if you have tattoos you will need to cover them if you go to the onsen (not a problem for me but just fyi)

The hotel was stunning, the facilities were opened late and the breakfast was just incredible.

Stayed in May 2023

Nothing

Onsens facilities are clean! The breakfast is excellent. Dinner wise you have plenty of choice as well

Stayed in June 2023

Dust was always found on room provided appliances, such as hair dryers, hotel provides skin care etc.

The hotel provided excellent facilities, nice view and comfortable room. Two different floor onsen contribute relax onsen experience. The Japanese style breakfast was amazing. Aged staff was polite and really professional. I will visit this hotel next trip.

Stayed in May 2023