Reviews of Arcade Hotel
417-0051 Shizuoka, Fuji, 吉原２−９−２６, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewComfy beds. Newly renovated. Lots of izakayas in the area. The area is not crawling with foreign visitors!
A challenge to find things to do when rainy.
Thank you very much for staying with us. We are very pleased to hear that you had a comfortable stay. We are also glad to hear that you enjoyed the surrounding izakaya district. We will continue to make efforts to ensure that you can enjoy your stay even on rainy days. We hope to have you visit us again next time. We look forward to seeing you again.
Thank you very much for staying with us. We are very pleased to hear that you had a comfortable stay. We are also glad to hear that you enjoyed the surrounding izakaya district. We will continue to make efforts to ensure that you can enjoy … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewbest receptionist ever met in Japan
Thank you very much for staying with us. We are truly pleased to receive such high praise for our reception staff. We will continue to strive to provide service that satisfies our customers. We look forward to seeing you again.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe property is very modern and welcoming. The staff were amazing and couldn’t be friendlier. The hotel has been refurbished last year and is a great space. We arrived early to check in and had a great conversation with staff members. The rooms have a fantastic view of Mount Fuji, it just depends on the weather which is to be expected!
Nothing. Our stay was great.
Thank you very much for staying with us at Arcade Hotel. We are very happy to hear that you enjoyed our newly renovated hotel itself as well as the view of Mt. Fuji from the rooms, and had a great time having conversations with our staff members while. We thank you again so much for coming in for your stay and all of us look forward to seeing you again.
Thank you very much for staying with us at Arcade Hotel. We are very happy to hear that you enjoyed our newly renovated hotel itself as well as the view of Mt. Fuji from the rooms, and had a great time having conversations with our staff m… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery clean and good aesthetics
Nothing
Thank you very much for staying with us. We are very happy to receive your compliments about our staff and that you were pleased with the cleanliness and beauty of our hotel. We will continue to strive to provide you with a comfortable stay. We look forward to welcoming you back again.
Thank you very much for staying with us. We are very happy to receive your compliments about our staff and that you were pleased with the cleanliness and beauty of our hotel. We will continue to strive to provide you with a comfortable stay… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe most welcoming and communicative staff. Very helpful and warm. Really great! The room was very spacious, super clean with a nice kitchen and spotless bathroom. The view from the balcony of Mt Fuji was fantastic. Parking just across the street was great. The beds were very nice.
Thank you very much for staying at Arcade Hotel. We are very pleased to read your kind words about our staff and your many compliments about your room and the view of Mt. Fuji. We are pleased to hear that you had a comfortable stay, which is a great encouragement to all of our staff. If you have the opportunity, please come again to enjoy the view of Mt. Fuji. We look forward to seeing you again.
Thank you very much for staying at Arcade Hotel. We are very pleased to read your kind words about our staff and your many compliments about your room and the view of Mt. Fuji. We are pleased to hear that you had a comfortable stay, which i… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewSuch a unique, stylish and beautiful hotel. The staff were so lovely and helpful. We were offered a tasty welcome drink. The nigh time bar was ace too. We stopped here on our way to Izu and it was a nice little surprise - perfect views of Mount Fuji and lots of yummy food located around. Highly recommended!
N/A loved everything
Thank you very much for staying with us. All of our staff were very happy to read your heartwarming comments. We are very happy that you found it a "pleasant little surprise" and that you enjoyed the atmosphere of our hotel, the bar, the spectacular view of Mt. Fuji, and the local cuisine. Your words of praise for our staff and your comments about the welcome drink are also very encouraging. We hope that your time at our hotel will be a fond memory. Please stop by again when you visit. We look forward to seeing you again.
Thank you very much for staying with us. All of our staff were very happy to read your heartwarming comments. We are very happy that you found it a "pleasant little surprise" and that you enjoyed the atmosphere of our hotel, the … Show more
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewNew, modern, clean, great view and most of all big thank you and greetings to the girl at the reception, she was so nice and lovely.
Thank you very much for staying with us. We were also very pleased to read that you were pleased with our facilities and the view, and most of all, that you provided kind words about our staff. We have made sure to share your words of praise with our reception staff. Kind words from our guests are the greatest encouragement to us. All of our staff will continue to work hard to provide you with a comfortable stay. We look forward to seeing you again.
Thank you very much for staying with us. We were also very pleased to read that you were pleased with our facilities and the view, and most of all, that you provided kind words about our staff. We have made sure to share your words of prai… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewStaff were very accommodating
Road noise was bad and a struggle to lug suitcases up the stairs
Thank you very much for your stay. Your kind words about our staff are very encouraging and make us very happy. However, we would like to apologize for the inconvenience caused by the road noise and the stairs. We will take your valuable opinion seriously and use it to improve in the future. We hope you will visit us again if you have the opportunity. All our staff look forward to seeing you again.
Thank you very much for your stay. Your kind words about our staff are very encouraging and make us very happy. However, we would like to apologize for the inconvenience caused by the road noise and the stairs. We will take your valuable op… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewSame as the previous one
Same as the previous one
Thank you very much for your stay. We look forward to welcoming you again.
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewVery trendy decoration. Hotel is new and clean. Very convenient parking opposite to the place. Welcome drink upon arrival. Free washing and drying machine on ground floor. Very nice staffs. Fuji view from room on a good weather day.
No lift. But only 4 floors is still workable.
Thank you very much for staying with us. We are also very pleased to read so many compliments. It seems that you were satisfied with the hotel's design and cleanliness, the welcome drink, the free laundry facilities, and the service of our staff, which is the greatest encouragement for us. We are also relieved to hear that you enjoyed the convenience of the parking lot and that you were able to see Mt. Fuji from your room on a clear day, making it a wonderful stay. All our staff look forward to welcoming you again.
Thank you very much for staying with us. We are also very pleased to read so many compliments. It seems that you were satisfied with the hotel's design and cleanliness, the welcome drink, the free laundry facilities, and the service of… Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewGreat location, parking convenient across the street (1000 yen/ night), receptionist went out of the way to accommodate us. Have washer and dryer to be used for free. Many nice restaurants nearby, view on Mt Fuji from rooftop terrace. Rooms are nice and comfortable beds.
Thank you very much for your stay and for your wonderful review. We are glad to hear that you enjoyed our location, the parking lot, and the view from the rooftop terrace. We are also very pleased that you praised our staff and facilities. There are many wonderful restaurants in Yoshiwara Shopping Street. We are very happy that you enjoyed your stay. We hope you will visit us again. We look forward to seeing you again.
Thank you very much for your stay and for your wonderful review. We are glad to hear that you enjoyed our location, the parking lot, and the view from the rooftop terrace. We are also very pleased that you praised our staff and facilities… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewAwesome architecture and cozy environment with nice views of Mt Fuji in the back patio.
Thank you for using ArcadeHotel and for sharing your wonderful feedback. We are very pleased to hear that you enjoyed our architecture, the comfort of our room, and the view of Mt. Fuji from your balcony. We strive to provide our guests with a comfortable and special stay. Your kind words are a great encouragement to all of our staff. We look forward to welcoming you back soon. We will do our best to provide you with an even more wonderful experience, along with the beautiful view of Mt. Fuji.
Thank you for using ArcadeHotel and for sharing your wonderful feedback. We are very pleased to hear that you enjoyed our architecture, the comfort of our room, and the view of Mt. Fuji from your balcony. We strive to provide our guests wit… Show more
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewThe staff!! all of them was very helpful and have good manners they even helped us getting taxes where we couldn't find one they made our stay as comfortable as it should be and mountain fuji view from our room was spectacular ♡
there is no soundproofing, we heard the people down street talking and the shades wasn't good enough to cover the sunshine
Thank you very much for using our hotel. We are very pleased to hear that you enjoyed our staff's service and the view of Mt. Fuji from your room. It encourages us that our guests had a comfortable stay. However, we would like to sincerely apologize for any inconvenience caused regarding the soundproofing and sunshade. We take your feedback seriously and will strive to improve in the future. All our staff look forward to welcoming you again.
Thank you very much for using our hotel. We are very pleased to hear that you enjoyed our staff's service and the view of Mt. Fuji from your room. It encourages us that our guests had a comfortable stay. However, we would like to sincer… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThe property had modern loft style apartment. There was a lot of space in the rooms as well.
No issues with the hotel.
Thank you for using our hotel and for your nice feedback. We are glad that your trip was comfortable. All the staff look forward to welcoming you again. We hope you will have a wonderful time at our hotel again next time.
Reviewed: 3 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewVery modern look , clean and brilliant owner and staff
Thank you for using our hotel and for your kind words. Your words that you are "the most friendly and helpful staff I have ever met" are the best encouragement for all of our staff. We are also honored that you praised our modern appearance and cleanliness. We will continue to make further efforts to provide you with a comfortable and pleasant stay. We hope you will come again. All of our staff look forward to welcoming you again.
Thank you for using our hotel and for your kind words. Your words that you are "the most friendly and helpful staff I have ever met" are the best encouragement for all of our staff. We are also honored that you praised our modern… Show more
Reviewed: 8 October 2024 · Stayed in September 2024
Verified reviewArcade Hotel is a chic hotel in an historic building with tons of modern design that make it a very enjoyable place to stay. Its situated on a main road with lots of restaurants nearby.
Thank you very much for your stay and for sharing your wonderful feedback. We are very pleased to hear that you enjoyed the design and atmosphere of our hotel. We are also glad that you found the location convenient and enjoyed the restaurants in the area. We will continue to strive to provide you with a comfortable stay. All our staff look forward to welcoming you again.
Thank you very much for your stay and for sharing your wonderful feedback. We are very pleased to hear that you enjoyed the design and atmosphere of our hotel. We are also glad that you found the location convenient and enjoyed the restau… Show more
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewThe hotel is nice and modern, the room was comfortable and on the rooftop you have a good view of Mt Fuji. The hotel manager is also a lovely woman who can give you great recommendations for stuff to do and places to eat at nearby. The bar downstairs also has some really nice Japanese craft beers to try.
My room didn’t have a fridge and the rooftop area isn’t built up yet
Thank you for staying with us and sharing your valuable feedback. We are very pleased to hear that you were satisfied with your comfortable room, the view of Mt. Fuji, and the service provided by our staff. We apologize for any inconvenience caused regarding the refrigerator in your room and the rooftop area. We are currently preparing to open the rooftop area, so we hope that you will come back to enjoy the beautiful view once it is completed. All our staff look forward to welcoming you again.
Thank you for staying with us and sharing your valuable feedback. We are very pleased to hear that you were satisfied with your comfortable room, the view of Mt. Fuji, and the service provided by our staff. We apologize for any inconvenien… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewWas greeted by lively staff, very helpful and kind. The room was spacious and the bathroom the biggest I had seen during my time in Japan. The bed was comfortable. Great amenities. Be aware there are only stairs, this didn’t bother me, but might bother others.
Thank you very much for your stay and for sharing your heartwarming feedback. We are very happy that you were satisfied with our staff's service. We are relieved to hear that you were satisfied with the spacious room, comfortable bed, and amenities. We hope that you will also include information about the stairs, which will be helpful for other guests. If you have the opportunity to visit us again, we will do our best to provide you with an even better stay.
Thank you very much for your stay and for sharing your heartwarming feedback. We are very happy that you were satisfied with our staff's service. We are relieved to hear that you were satisfied with the spacious room, comfortable bed,… Show more