This is such a special ryokan, right on the river and overall it was a wonderful experience. There are multiple onsens to choose from. The ryokan food took us out of our comfort zone, and we tried Japanese dishes we never would have otherwise. The staff were all very helpful which added to making our stay pleasant. Make sure you arrive right on the check in time to make the most out of your stay or even better - opt to stay two nights! :-)

Stayed in July 2025

The yukata weren’t ironed

We had a wonderful stay. The location and the place itself were beautiful. The staff were very kind, and Hasegawa took especially great care of us. The onsen was lovely, and the traditional dinner was a unique experience with many courses and a variety of flavors.

Stayed in July 2025

Having no beds or comfortable chairs in the room during the day may be difficult for some - though I’m sure the hotel would provide an option on request given their absolute commitment to making the experience fantastic for their guests.

Absolutely stunning location. Beautiful historic building, spotlessly clean and comfortable with incredibly kind and friendly staff. The onsen baths were lovely and the peace and tranquility were very special. The meals were fantastic - two of our party don’t eat fish and the hotel went out of their way to provide delicious and varied alternatives. The staff who looked after meal service were so friendly and helpful, explaining how to eat the more complicated courses.

Stayed in July 2025

Fantastic! Mae was an outstanding hostess... we loved her laugh and splendid smile & professionalism

Stayed in July 2025

Kaiseki dinner is very special

Great location, very traditional Japanese, staff is very kind

Stayed in June 2025

Nothing

Everything is perfect, high standard. I specifically like the beautiful garden. Location is great, very convenient to everywhere.

Stayed in June 2025

Absolutely nothing - it was all perfect

Words cannot describe how special this place is. The most wonderful hospitality, onsen, koi peacefully swimming around the buildings, immaculate Japanese gardens, a bubbling river to look over whilst sipping green tea. Pure relaxation and luxury. Prepared a special vegetarian meal as well. Arigato!

Stayed in May 2025

It really isn’t a negative point, but something to consider: most staff do not speak any foreign language and you need to communicate with a smartphone or a tablet. It’s a bit of a beaten path and takes time to get to from Tokyo or Kyoto. But still absolutely worth it. Food is spectacular but they do not compromise: either you eat their Japanese cuisine or there is little alternative.

An incredible experience in the Japanese countryside, on the Izu peninsula. Beautiful, traditional architecture (apparently in place since 1872!), in lush greenery, set on natural thermal baths (you bathe in so called onsens, in natural warm water). Stay includes preset breakfast and dinner menus, which are Michelin quality and would cost you 100s $ in Europe or America. So value for money is great too, even if the sticker price may seem high. Plus, staff is extremely attentive and polite.

Stayed in April 2025

The property itself was amazing. One thing that was unfortunate is that the walls are very thin, and some very loud people were stomping around on the 2nd floor from 6 am, so we couldn’t get a good sleep….

Beautiful ryokan, very traditional Japanese, has a beautiful garden and pond with Koi inside. The outside baths were really nice. Food was delicious and for a really good price. Staff were so nice and caring, they really made our stay memorable. Thank you ❤️

Stayed in April 2025

This ryokan is huge with several onsen baths. We were served dinner and breakfast right next to our rooms. Staff helped us a lot in getting a large taxi to take us for a day trip to a museum. The ryokan is convenient and a short walk to the shrine, bamboo forest, shopping, etc.

Stayed in March 2025

Authentic charm so many beautiful aspects

Stayed in March 2025

-

Beautiful Ryokan in a lovely little town. Our stay could not have been better and we highly appreciated how accommodating and welcoming they were to foreigners and babies.

Stayed in March 2025

Nothing

Amazing traditional grounds. Truly exceptional. Good kaiseki meals.

Stayed in February 2025

Lacking some amenities compared to other ryokans.

Breakfast was better than dinner. Different onsens at hotel.

Stayed in December 2024

none

Staying in ryukan is a must of my trip to Japan and Arai Ryukan doesn't make me disappointed. Starting from the location of the ryukan which is very easy to reach. You get off to check in and the staff will bring your car to the parking. Checking in is my first impression. The staff is willing to answer your questions and will show you all facilities available. You will have your own personal caregiver. The dinner and breakfast are included in the price and they are very excellent. The onsen both indoor and outdoor are the unforgettable experience. The town attractions are located within the walking distance..

Stayed in November 2024

The room and in particular the bathroom were too cold

Position, historical settings, family onsen

Stayed in December 2024

Choice of food inadequate

Traditional

Stayed in December 2024

Everything was exceptional. The traditional building was beautifully maintained and every corner was photo worthy. The staff were friendly and took very good care of us. Our room was beautiful and spacious, we had a wooden tub in our bathroom to soak in and amazing garden views from the windows. The food was beautifully presented and delicious. Onsens were wonderful and each one had its own charm and feel. The place is a short walk from the bus stop and next to the bridges and bamboo grove, allowing easy access in the evening. The stay at this ryokan was definitely a highlight of our Japan trip and we’d love to stay here again.

Stayed in November 2024

Wonderful getaway in beautiful surroundings and charming rooms. In room dining for both dinner and and breakfast was great.

Stayed in November 2024

It’s hard to buy food and drinks at night, especially there’s no fresh mil for selling.

Traditional house with excellent views

Stayed in August 2024

Everything was fine. I can't pick something I didn't like. If we stayed more than two nights, then maybe I will find things, but I am not sure if they changed their menu; I wonder if I stay again, will I get the same menu and food?

Both dinner & breakfast were outstanding, and the location also got things around to see.

Stayed in June 2024

Central location, many choices of excellent onsen, attentive service, beautiful hotel grounds.

Stayed in May 2024

a little remote but doable.

beautiful gardens everywhere, well maintained, room well kept, gorgeous garden view.

Stayed in April 2023

I booked this ryokan to celebrate my partner's 30th birthday. This is the first time we have stayed at a ryokan, and the stay has exceeded our expectations! The ryokan itself is a national cultural asset, indeed the interior is absolutely stunning, with lots of nature and a pond where you can feed the koi. Our room was Japanese style with a river view, the view is impressive. The onsens inside the ryokan are very comforting, as well as the kaiseki dinner and the hearty breakfast. Staff was very friendly and helpful.

Stayed in March 2023