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  5. Reviews of APA Hotel Sendai Kotodai Koen

Reviews of APA Hotel Sendai Kotodai Koen This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

980-0802 Miyagi, Sendai, Aoba-ku Futsukamachi 4-10, Japan

#72 of 127 hotels in Sendai

Guests' Choice

Review Score

Based on 36 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    7.0

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.4

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room - Smoking
    • Stayed 5 nights

    This APA seems to be a budget option. Limited facilities, older building, etc.

    An APA hotel. Clean, very nice staff, overall good experience. The center of the town is pretty close, by my standards.

    Stayed in April 2025

  • Reviewed: April 12, 2025

    8.0
    Nifty.
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice and quite neighborhood, bus stop right at the front, any bus number will stop at the Sendai station 15-18 minutes, Metro station 7-12 minutes walk. Lawson is one block away. The room is decent, However could use some more vacuum though. Staff is very helpful and friendly. Overall is a pleasant stay. I do expect more with the price I'm paying.

    Stayed in April 2025

  • Reviewed: June 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The place was a bit far from the main city.

    A quiet place. Staff were very kind.

    Stayed in June 2024

  • Reviewed: November 4, 2023

    6.0
    Reasonable for a short stay but a taxi ride from the center of town
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 2 nights

    Location is 20 minute walk from JR station/city centre Showing its age Convenience stores a block and a half walk away

    Easy checkout Trainee checkin staffer took a while to get us checked in but did a good job as a learner Reasonable business hotel but a pretty long way from the station/centre

    Stayed in October 2023

  • Reviewed: May 8, 2025

    1.0
    Do not use APA for anything. There were further details but the input fields are limited ...
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 2 nights

    Second try at this review of a disastrous stay location: Booking.com input fields are limited and have lost the long version. Bottom line: Staff was dishonest about the lack of cooling in rooms before and during our abbreviated visit; the room is demonstrably unsafe and includes warnings to that effect in order to prevent culpability in the event of injury, the refund process cost additional funds and took excessive time and additional steps on our part, front desk was aware of all these conditions to the extent of having inoperable and ineffectual equipment on hand in lieu of honest disclosure in a timely fashion which would have permitted a change in venue. These inhospitable behaviours were consistent across several staff on different shifts; and as such caused a cancellation of 12 nights reservation at another APA property. Will recommend against business interactions with the entire APA family of businesses at any opportunity going forward.

    Stayed in April 2025

  • Reviewed: December 31, 2024

    10
    Very high cost performance
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price is low for a hotel, yet the service, interior, facilities, etc are awesome

    Stayed in December 2024

  • Reviewed: December 26, 2024

    10
    I will be back when I can.
    • Solo traveler
    • Single Room - Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    None!

    It’s equipped with everything that I need! Awesome!

    Stayed in December 2024

  • Reviewed: January 3, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The price and room was really nice, clean and comfortable.

    Stayed in January 2024

  • Reviewed: August 11, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room - Smoking
    • Stayed 6 nights

    high humidity, no laundry accidentally booked smoking room but cannot change

    Stayed in August 2023

  • Reviewed: November 11, 2022

    1.0
    Terrible experience, probably my worst experience at a hotel ever
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We booked this hotel through booking using the Japanese national travel support program which requires the main guest to have an official address (live in) Japan and payed in advance by credit card. When we arrived at the hotel to check-in, the staff at the reception told us that we couldn’t get the full discount from the travel support program because the second guest did not have an address in Japan. He refused to give us the room unless we paid an extra amount of money corresponding to the discount for one person, otherwise he offered to cancel our reservation and refund us the money (at 10pm!). We explained that on booking it is stated that the main guest must live in Japan, and that this we fulfill the conditions of the support program and that by the contract that we hold with booking he has to give us our room, and that if he has any issues he should handle that with booking directly. He told us that we were wrong and started telling lie after lie to get us to leave the hotel or pay the extra money. After about an hour of fighting and threatening to call a lawyer, he finally let us in the room. However, the next day, after check-out, he cancelled our reservation a posteriori in what seemed a move to obtain a cancellation fee or something. After consulting with booking’s customer service, they confirmed that we were right not to pay any extra money and said that it was not normal for the hotel to cancel our reservation after check-out. In addition to the above, the room was very noisy as it was directly above a large avenue, and the beds were uncomfortable as they had some plastic-like protection between sheet and mattress, which made us sweat.

    Nothing

    Stayed in November 2022

  • Reviewed: October 31, 2022

    4.0
    • Business trip
    • Group
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: May 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: May 1, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: February 3, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: January 22, 2025

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: January 13, 2025

    8.0
    Very Good
    • Business trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: December 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: August 24, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room - Non-Smoking
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: June 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: September 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: June 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: May 19, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room - Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: January 30, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Single Room - Non-Smoking
    • Stayed 18 nights

    There are no comments available for this review

    Stayed in January 2023

Showing 1 - 25

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