The single beds are really...single beds, and hence a bit small.

Excellent hotel. Nicely modernized rooms (premium floor). Very friendly and professional staff at the front desk and concierge. Location, close to shops and restaurants in the station area. Easy parking.

Stayed in August 2025

Hotel is not so convenient, as it is a good 8 - 10 minute walk from JR station which is tough considering the hot and sunny summer days. A shuttle bus service every half an hour or 45 minutes will be well received. Hotel has shown signs of aging and some maintenance in room (like wardrobe) and public areas like carpets are urgently required.

Staff are very friendly, well trained and helpful. Restaurants offer good variety of meals. We visited both the buffet lunch and japanese lunch and food in both are highly recommended.

Stayed in August 2025

A comfortable room and a sumptuous breakfast. The gym was adequate.

Stayed in July 2025

The front desk charged me $70 for breakfast when I was told it was included.

The staff was exceptionally professional in spite of the language challenges. I do not know Japanese but the staff made great efforts to communicate and support my needs.

Stayed in June 2025

The areas that weren't freshly renovated look their age. The better restaurants (including the one in the hotel) requires advanced reservation.

Location, location, location. Did not know the city well, decided to take a 3D2N trip to look around Niigata and sample the local food and Japanese sake. The hotel did not disappoint. Great staff, professional and warm and the rooms were newly renovated so they look modern and comfortable and welcoming. Had a good rest. Slept well.

Stayed in June 2025

Only a room with two twin beds was available. There is ample space for two full or double beds. Twin beds are for kids, not overgrown men. Did not sleep comfortably.

The breakfast was excellent with high quality and varied options for both Japanese and western style.

Stayed in May 2025

Nil

Big and clean

Stayed in March 2025

Great location close by the train station for access, and centrally located within walking distance of many local attractions and places to visit👍 Well worth spending a bit more for a room with a river view too !

Stayed in April 2025

The staff were very good. We had an excellent Tepanyaki dinner and the chef was very good. But bathroom very small

Stayed in March 2025

Spouse said bed was not firm enough. It was fine for me. Would have been helpful to have a map of eateries & tourist attractions in surrounding areas

Stayed in March 2025

location

Stayed in September 2024

The hotel is showing its age a little bit in places. It doesn't have a swimming pool, which would have been nice.

The hotel was very handy to all that Niigata has to offer. It's a short walk to the train station and a lot of the most popular sites, and also isn't too far from the river and the Sado Island ferry terminal. The staff was wonderful and welcoming. Numerous great restaurants, including a lovely bar on the top floor with great views of the city.

Stayed in September 2024

The room is a bit small with one side of the bed pushed against the wall.

The hotel provides eye masks, bath salts and even a fabric spray! Very impressed with the attention to small details which make the stay more pleasant. I also like that the housekeeping doesn't move your things around when making up the room. Good location near the train station, shopping area and the ferry terminal so walkable everywhere!

Stayed in August 2024

Expensives restaurant, overvalued

Nice location, parking provided, western standards, nice breakfast, good wifi

Stayed in August 2024

The hotel is expensive but very old. Everything is old and even the toilet comes across as faulty.

Location. Staff are good.

Stayed in June 2024

This is a very convenient location for those coming and going by train. Well located to walk to most of the inner city locations near the station. Staff were very friendly and the breakfast service and options were exceptional.

Stayed in July 2024

Breakfast was rich and delusions. Very wide choice of Europe and Japanese food

Stayed in July 2024

Exceptional staff!!

Stayed in June 2024

basic room , pretty much outdated and hardly any cabinet room

Friendly staff

Stayed in May 2024

I wish the Japanese selection at breakfast was more, and the curry could be with other meat or vegetarian as I don't take beef. The corner at the Japanese line was a bit small and gets really crowded.

The breakfast was good with wide selection spanning both Japanese and western. Parking was free for IHG member which was a pleasant surprise, and the parking lot was very convenient to access (although a bit confusing at first entry because of the one-way streets). The staff was very friendly and offered to help without needing to be asked, and can communicate adequately in English.

Stayed in May 2024

Too dark in the sky bar, like literally couldn't see anything. Facilities from the 70th but clean

The hotel is not far from the train station. The beds were comfortable and the breakfast really rich. The employees were really nice

Stayed in March 2024

Ticked all the boxes very well, a d very good effort

Stayed in February 2024

Not many eateries around the hotel, need to travel out.

Good breakfast and comfortable room! Walking distance to the Seafood market!

Stayed in February 2024

It was a little tired and probably needs a new lease of life

The rooms were a good size by Japanese standards, location was brilliant close to mall, staff were incredibly helpful and buffet breakfast was varied for both western and Asian tastes. We would stay again 😀

Stayed in September 2023