Reviews of ANA Crowne Plaza Kobe by IHG 5 stars
650-0002 Hyogo, Kobe, Chuo-ku Kitano 1 , Japan
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed the view from your room. We will continue striving to enhance our services to ensure a satisfying stay for all our guests. Should you visit Kobe again, we would be honored to welcome you back to our hotel.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed the view from your room. We will continue st… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNice location and friendly service
None
Thank you very much for choosing ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear your kind words regarding our location and staff. We will continue striving to provide even better service and look forward to welcoming you back in the future. All of our staff sincerely await your next visit
Thank you very much for choosing ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear your kind words regarding our location and staff. We will conti… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe breakfast can be a little too crowded. The staff was unclear which table to direct us to and finally when they got us the table, they forget to set up the table for us. They charged for everything including the use of the pool.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback regarding your stay. We are delighted to hear that you were satisfied with our location and the spaciousness of your room. However, we deeply apologize for the inconvenience caused by the issues with the breakfast seating arrangements and table preparation. We will strengthen staff training to improve the quality of our service. Additionally, we appreciate your comments regarding the facility usage fees. We have shared your feedback internally and will use it to make further improvements. We remain committed to providing a comfortable stay for all our guests. Once again, thank you very much for your valuable feedback. We look forward to welcoming you back to our hotel when you next visit Kobe.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback regarding your stay. We are delighted to hear that you were satisfied with our location and the… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback with us. We are honored to hear that you were satisfied with our convenient location, just steps away from the Shinkansen station. We will continue to strive to provide even better service, and all of our staff look forward to welcoming you again in the future.
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback with us. We are honored to hear that you were satisfied with our convenient location, just steps away fr… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBreakfast was very good.
Rooms are extremely outdated for a 5 star hotel
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to hear that you enjoyed the breakfast. However, we sincerely apologize that the condition of the room facilities did not meet your expectations. Please rest assured that we take your valuable comments seriously and will use them as a reference for future renovations and service improvements. We remain committed to providing a comfortable and satisfying stay for all our guests, and we truly appreciate your continued patronage.
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to hear that you enjoyed the breakfast. However, we sincere… Show more
Reviewed: 20 July 2025 · Stayed in April 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe breakfast buffet on the 4th floor was fabulous.
The room was dingy and run down and smelled faintly of smoke and heavily of deodorizer. There is no way this is a 4 star hotel!
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to hear that you were satisfied with our breakfast. However, we deeply apologize for the discomfort caused by the cleanliness and condition of the room, as well as the odors you experienced. Please rest assured that we take your comments seriously and will use them as valuable input to improve our facilities and services moving forward. Once again, thank you for your valuable feedback. We truly hope to have the opportunity to welcome you again in the future, and we sincerely appreciate your continued patronage.
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are delighted to hear that you were satisfied with our breakfast. However… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLoved the location and the staff was wonderful. Loved the view from the room. Good size room, too.
Rooms were a bit dated. This hotel would’ve been peak back in the 80s. The lobby was lovely, but rooms could use a little care.
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe .We would also like to express our sincere gratitude for taking the time to share your feedback. We will continue striving to improve our services to ensure a satisfying experience for all our guests. We hope to have the pleasure of welcoming you back when you next visit Kobe.
Thank you very much for staying at ANA Crowne Plaza Hotel Kobe .We would also like to express our sincere gratitude for taking the time to share your feedback. We will continue striving to improve our services to ensure a satisfying experie… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewOur room was on the 26th floor. The view was breath taking. The location of the hotel is perfection : near commuting, near the center of Kobe. The staff is welcoming and helpful.
Warmest greetings from ANA CROWNE PLAZA KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards, ANA CROWNE PLAZA KOBE Reservation
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewI liked how near it was to the trains/subways as well as the Herb garden. It was quite literally attached to it.
It was very dated, there was a slight musty smell from inside and outside the rooms. The carpets throughout our floor was consistently stained, and the walls of our actual room were quite battered as well.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are pleased to hear that you were satisfied with our convenient location. On the other hand, we deeply apologize for the discomfort caused by the odor and condition of the room. Please rest assured that we will promptly investigate the issues and take steps to make improvements. Your feedback is extremely valuable to us and will be used to help enhance our services moving forward. We sincerely hope to have the opportunity to welcome you back to our hotel on your next visit to Kobe.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are pleased to hear that you were satisfied with our convenient location. … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewExceptional service, friendly staff, clean and shiny lobby. Decently comfortable bed, nice views (we had the 25th floor). Wifi worked great after the sign-in. Room and bathroom spacious by Japanese standards.
For good or for worse, it's a classic Western style hotel. You can feel the building's age in various details and general worn-downness. The location isn't great, unless you're just passing through on a line that goes through Shin-Kobe - or if you're just visiting the herb gardens, which are just outside the hotel. The mostly abandoned shopping mall under the hotel was spectacularly haunted and backrooms-esque (which may or may not be a pro or con, but don't expect a shopping spree without taking the subway to Sannomiya).
Warmest greetings from ANA CROWNE PLAZA KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Reservation
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewAll staff was impeccable, so courteous Special mention to Tan, who went way beyond the call of duty and even stopped to gently and unobtrusively offer to help us in the supermarket downstairs when he was off duty but saw that we were trying to decipher the ingredients on a package. Also Na'o, hope I'm spelling her name correctly, went out of her way to assist us Location - terrific , elevator up from the train station View from room - terrific We enjoyed the pianist in the lobby Will recommend to all our friends in Israel to stay there, thank you for meeting our Sabbath needs with respect and sensitivity.
Having to leave after only 3 nights!
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback and impressions with us. We are truly honored to receive your warm compliments regarding our staff's service. It is also a great pleasure to know that you enjoyed our location, the view from your room, and the live piano performance in the lobby. Furthermore, we are deeply encouraged to hear that our consideration for your needs during the Sabbath met your expectations and provided you with comfort during your stay. We sincerely hope to welcome you back for a more leisurely and extended stay in the future. All of our staff look forward to the opportunity to serve you again.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback and impressions with us. We are truly honored to receive your war… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat rooms, excellent breakfast choices
Probably due for a refresh after many years
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time out of your busy schedule to share your thoughts and feedback about our hotel. We are truly delighted to hear your kind words regarding our rooms and breakfast, and your comments have brought great joy to our staff. At the same time, we would also like to thank you for your valuable feedback regarding our facilities. Your candid comments are extremely important to us and will be used as a reference for future improvements to our services and facilities. We will continue to strive to provide a more comfortable and pleasant stay for all our guests. Should you visit Kobe again, we would be honored to welcome you back to our hotel.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also sincerely appreciate you taking the time out of your busy schedule to share your thoughts and feedback about our hotel. We are truly delighted to hear your kin… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation, friendly and helpful staff, lobby
Shower placement made it impossible for shower to not leak and spill all over floor
Thank you very much for choosing ANA Crowne Plaza Hotel Kobe. We would also like to express our sincere appreciation for taking the time out of your busy schedule to share your thoughts and feedback about your stay. We are truly honored to receive your kind words regarding our location, staff service, and the atmosphere of our lobby. On the other hand, we sincerely apologize for the inconvenience you experienced with the bathroom. Please be assured that your valuable feedback will be taken into consideration as we work to improve our facilities and provide a more comfortable environment for all our guests. We hope to have the pleasure of welcoming you again should your travels bring you back to Kobe.
Thank you very much for choosing ANA Crowne Plaza Hotel Kobe. We would also like to express our sincere appreciation for taking the time out of your busy schedule to share your thoughts and feedback about your stay. We are truly honored to … Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewLocation and proximity to the Station
Tired furniture and bathroom I had accidentally booked a twin room for one so understand ably they charged me for another person but I was charged as much as what my room originally cost. A rip off. Record keeping was poor.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe, and for taking the time to share your valuable feedback with us. We are pleased to know that you appreciated our convenient location near the station. However, we sincerely apologize for the inconvenience caused by the outdated furniture and bathroom facilities in your room. Please rest assured that your comments have been shared with the relevant departments and will be taken into account as we work to improve our facilities. We are also truly sorry for any discomfort or dissatisfaction you experienced regarding your reservation. We will strive to ensure that similar situations do not occur in the future and that all our guests enjoy a comfortable and pleasant stay. Once again, we thank you for your thoughtful feedback. We greatly appreciate your continued support and hope to have the opportunity to welcome you again in the near future.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe, and for taking the time to share your valuable feedback with us. We are pleased to know that you appreciated our convenient location near the station. However, we sinc… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGood location, nicely spacious room, friendly staff
Wish it had a coin laundry
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also deeply appreciate you taking the time to share your feedback with us. We are honored to receive such kind words regarding our location, room, and the service provided by our staff. We are grateful for your positive comments. We also appreciate your feedback regarding the lack of a coin-operated laundry. We sincerely apologize for the inconvenience this may have caused. Please be assured that your comment has been shared internally and will be used to help us improve our services in the future. We would be delighted to welcome you back to our hotel when you visit Kobe again.
Thank you very much for choosing to stay at ANA Crowne Plaza Hotel Kobe. We also deeply appreciate you taking the time to share your feedback with us. We are honored to receive such kind words regarding our location, room, and the service p… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewComfortable bed. There is a Japanese restaurant where the traditional breakfast is very delicious.
Golden week Sunday morning there was a 40 minute wait for the breakfast buffet (at 8.15am).
Thank you for choosing to stay with us. We are delighted to hear that you found the bed in your room comfortable and that you enjoyed the breakfast at our Japanese restaurant. However, we sincerely apologize for the inconvenience caused by the long wait at the breakfast buffet. We understand that this was not ideal, and we will be reviewing and implementing measures to improve the speed of service going forward. We greatly appreciate your valuable feedback. We will strive to ensure you have an even more comfortable stay on your next visit, and we look forward to welcoming you again.
Thank you for choosing to stay with us. We are delighted to hear that you found the bed in your room comfortable and that you enjoyed the breakfast at our Japanese restaurant. However, we sincerely apologize for the inconvenience caused by … Show more