The breakfast can be a little too crowded. The staff was unclear which table to direct us to and finally when they got us the table, they forget to set up the table for us. They charged for everything including the use of the pool.

Stayed in July 2025

Rooms are extremely outdated for a 5 star hotel

Breakfast was very good.

Stayed in July 2025

Rooms were a bit dated. This hotel would’ve been peak back in the 80s. The lobby was lovely, but rooms could use a little care.

Loved the location and the staff was wonderful. Loved the view from the room. Good size room, too.

Stayed in July 2025

It was very dated, there was a slight musty smell from inside and outside the rooms. The carpets throughout our floor was consistently stained, and the walls of our actual room were quite battered as well.

I liked how near it was to the trains/subways as well as the Herb garden. It was quite literally attached to it.

Stayed in June 2025

For good or for worse, it's a classic Western style hotel. You can feel the building's age in various details and general worn-downness. The location isn't great, unless you're just passing through on a line that goes through Shin-Kobe - or if you're just visiting the herb gardens, which are just outside the hotel. The mostly abandoned shopping mall under the hotel was spectacularly haunted and backrooms-esque (which may or may not be a pro or con, but don't expect a shopping spree without taking the subway to Sannomiya).

Exceptional service, friendly staff, clean and shiny lobby. Decently comfortable bed, nice views (we had the 25th floor). Wifi worked great after the sign-in. Room and bathroom spacious by Japanese standards.

Stayed in June 2025

Shower placement made it impossible for shower to not leak and spill all over floor

Location, friendly and helpful staff, lobby

Stayed in May 2025

Wish it had a coin laundry

Good location, nicely spacious room, friendly staff

Stayed in May 2025

Golden week Sunday morning there was a 40 minute wait for the breakfast buffet (at 8.15am).

Comfortable bed. There is a Japanese restaurant where the traditional breakfast is very delicious.

Stayed in May 2025

The cost of the bar food upstairs.

I love this place! Great location. Easy access. Great breakfast. I will return!

Stayed in April 2025

Room pictured that I booked was the not the room we got. The room we got was smaller and the bed was against the wall. Challenging to get out off. I ask to change room which was denied.

Stayed in April 2025

Room was excellent- bathroom a bit out dated and could do with renovation. More gluten free food options in the restaurants are required.

Stayed in April 2025

Nothing really

The stratrgic location adjoining Shin Osaka Station, the spacious lobby and room, the sumptious breakfast

Stayed in April 2025

Being alone

Everything

Stayed in April 2025

Lobby level bathroom. There was only one bathroom in the lobby and one of the two toilets was Japanese style so had to wait until the western style toilet opens up.

Location and Breakfast

Stayed in March 2025

Breakfast was too crowdy

Very good breakfast quality

Stayed in March 2025

None

Location

Stayed in February 2025

room and facilities were clean but old

breakfast was incredible

Stayed in February 2025

The hotel had advertised to have a pool. It did have a nice pool but for an unreasonable high price of $22 per usage!! I would say it was a false advertisement and pool was one of the reasons I booked there which of course never used it as I refuse to pay that high for 30 min swim.

Stayed in February 2025

Not applicable

Fantastic location

Stayed in January 2025

1) The smoking area. -Need to have an indoor smoking room. - The smoking area should be designated away from the taxi stand and main lobby entrance. There is extremely no privacy and severely uncomfortable to be smoking when you have other hotel guests and kids around. People and kids have to breathe the smoke in the air if they want to get the taxi or walk in or out the lobby. As a smoker who dont stay in a smoking room. It is inconvenient to go out all the way outside to smoke regularly especially amidst the icy winds and winter cold.

1) Splendid spread of breakfast. 2) Spacious and comfortable lobby area 3) Relatively quite 4) Well organised

Stayed in January 2025

Many possibilities of food.

Stayed in December 2024

Public bath attracted a 3300 yen fee and no self operated laundry.

Comfortable and very convenient for rail transport and cheap food. More expensive dining also available.

Stayed in December 2024

We couldn't adjust the temperature in the room as it has only central heating and air-conditioning. They provided us with an air cooler, which overall helped to make the stay a comfortable one.

Close to Shin-Kobe train station and ropeway to Nunobiki Herb Garden. Good breakfast. Staff were attentive, courteous and efficient. Parking available

Stayed in November 2024

No late night diners on property

Proximity to Shin Kobe

Stayed in December 2024