Breakfast buffet

Stayed in August 2025

Walking distance to the JR station, and nice breakfast.

Stayed in July 2025

If there is a swimming pool it is easily 5 star.

We got the suite. Nice. New hotel.

Stayed in July 2025

State of the mattress. Very hard with a hole in the middle.

Good location, close to the airport. Private parking and a nice breakfast buffet.

Stayed in June 2025

We have upgraded to a premium room being an IHG member and it was a very nice room with superb cleanliness and quietness.

The breakfast served is very well accepted with choices of local and international food options. The bread and pastry, salad and the local Japanese food is good to me. Beverage is good too with coffee and tea.

Stayed in June 2025

Hotel is dated but we were assigned a room in the new wing so that was fine. Location not that close to New Chitose Airport but good for a night's stay before continuing with travels

Clean, reasonably sized room. Well fitted bathroom. Family Mart on ground floor near hotel lobby.

Stayed in June 2025

Not many choices of food.

Room size and set up was satisfying.

Stayed in April 2025

The hotel is a little bit far away train station.

The room is bigger.

Stayed in January 2025

The noise of the tractors clearing snow off the road in the morning.

The staff were extremely helpful for the duration of our stay. Especially 'Massa' who was very helpful arranging transport to the doctor when my son was not well. Thank you.

Stayed in February 2025

There is no airport transfer

Stayed in February 2025

Close to airport

Stayed in December 2024

The ice in front of the property was a bit dangerous.

Friendly staff and clean facilities.

Stayed in February 2025

Cannot book seats in restaurant. Too few.

Close proximity to mall and airport.

Stayed in February 2025

The pillow are not as comfy. If only we have known that we can order a comfier pillow free of charge, it would have made us sleep better.

We liked the location, close to train station, mall and some food retail. The entire hotel is nice as well. The room is very spacious.

Stayed in January 2025

Cost of the room for the size of the room

Close to the airport

Stayed in January 2025

The part of the hotel is very clean but it’s very dated old but clean bathroom previously stayed in newer part price the same but room much more Morden and comfortable

Close to the airport clean and tidy free parking Next to a Mall for food etc

Stayed in January 2025

Great comfortable, clean hotel in convenient location (we wanted something close to the airport before heading to Hirafu the next day). The only issue was not being able to get there in a taxi from the airport which caught us off guard (one wrong bus and 2 hours later we arrived by train, thankfully it wasn’t raining as we had 3 young children and five suitcases). Would recommend advising guests of this before they arrive, so they can plan adequately. We were very grateful to finally arrive to a nice warm comfy hotel room.

Stayed in January 2025

It was not as close to public transport as we would have liked with having luggage and walking in the ice! It also says it comes with airport transfers but they were not currently offering this when we stayed.

The rooms were quite large and clean

Stayed in January 2025

It’s not exactly near to the train station as I stayed one night there before going to the airport the next morning. Need to pull my luggages on icy snow pavement to reach hotel. Took taxi in the morning rather than pull the luggages back to the train station bound for airport

Room is bigger than the one I stayed at Shinjuku. Clean as any Japan hotel

Stayed in December 2024

old but good

Stayed in December 2024

The new wing is fantastic! Having a convenience store within the hotel and also a mall within walking distance are great!

Stayed in December 2024

The front desk service staff wasn't friendly and very impatient when we did not insert the card properly when we checkout and paid the final bill. I have the impression that they do not welcome foreigners/tourists.

Close to the airport. Many restaurants around.

Stayed in December 2024

toilets can be brighter, kind of run down. pillows were too soft although there is a pillow menu.

near the airport, comfortable quality of sleep

Stayed in December 2024

The old block rooms were very old and dated. There was a frayed old sofa in the corner an old clunky coffee table that had scratched varnish and old faded carpet on the floor. It wasn’t as spacious as the new block room too. The toilets had off white counters and didn’t feel very clean for that reason. The air conditioning felt non existent and we sweated all night though it was set on high. Getting to the hotel frm the Chitose station with luggage and snow on the ground was also a huge challenge. It’s only an 8 min walk on the map. But with luggage and the snow covered side walks, we struggled and took more like 15 mins.

We stayed at this hotel at the start and the end of our trip. We had unknowingly booked a room in the old block at the start and a room in the new block at the end. The new block rooms are slightly more expensive as they are newly renovated. But it is definitely worth it. The new block rooms are spacious, clean, newly decorated and have excellent toilets equipped with shiny new bath tubs. The air conditioning / heating is strong. Plenty of space in the room to open 2 large luggages. Most of the restaurants are also in the new block, which also happens to be nearest to the large AEON mall next door. The hotel is surrounded by eateries and shopping, great location for some last minute shopping before you hit the airport. We also managed to get a taxi to the airport at 615am in the morning via the Go taxi app quite easily. It’s a short 10 minute ride to the hotel and costs about 2000 Yen.

Stayed in November 2024