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Reviews of Petra Palace Hotel 3 stars

Wadi Mousa,tourist road, 71882 Wadi Musa, Jordan

#71 of 74 hotels in Wadi Musa

Guests' Choice

Review score

Based on 166 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.6

  • Facilities

    7.6

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 2 September 2025

    8.0
    Great place to stop when visiting Petra.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    The place is a little souless that was probably due to low visitor numbers. Breakfast was pretty average.

    Location is great, only a short walk to the entrance to the Petra site. Lots of choice of restaurants nearby and parking was easy ( on the road opposite the hotel for free). They kindly upgraded us to a room opening onto the pool on the third floor. The attached bar was nice. We stayed three nights to give us two full days at the site.

    Stayed in August 2025

  • Reviewed: 8 February 2024

    7.0
    Petra Hotel is ok, centrally placed to Petra visitor center but the hotel did fulfil my expectations
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The photos at booking.com look better than the reality of the rooms. This was a bit disappointing.

    The hotel is in between several hotels, with a short walk to the Petra visitor center. This was really nice after many hours walking in Petra.

    Stayed in February 2024

  • Reviewed: 23 November 2023

    8.0
    friendly and resourceful staff at the front desk
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    noisy neighbours

    Close proximity to Petra entrance, very helpful front desk staff during a medical emergency,

    Stayed in September 2023

  • Reviewed: 12 November 2023

    7.0
    Basic comfort walking distance from Petra
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Slightly outdated, not much atmosphere in the restaurant and the pools were freezing

    The location is good, about a 10 minute walk from the Petra visitor center. Rooms and beds are basic comfort, as were breakfast and dinner

    Stayed in November 2023

  • Reviewed: 9 November 2023

    8.0
    A nice hotel in the perfect location for Petra.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    The food was okay but no better than that. We chose to eat out a couple of times instead. Watch out for the price of the local restaurants, they are insane! We paid over £100 for three sandwiches and three drinks in the Petra visitor's centre!

    A five minute walk to the entrance to Petra makes this an ideally placed hotel. The room was very large with three double beds. It was clean and had plenty of storage. Some things were a little run down but nothing to worry about. The pool was nice but very cold (I mean VERY cold). Helpful staff.

    Stayed in November 2023

  • Reviewed: 24 October 2023

    7.0
    Family trip to Petra with an early start.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea/coffee making facilities in the room.

    Excellent location for an early start to Petra. Hotel is clean and tidy however is a bit tired. I didn't pay a top price so it was as expected.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    9.0
    Excellent stay.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location only 5 minutes from visitor centre. Staff very warm and welcoming. They gave us a large room. Room was clean and comfortable but a little dated, if that matters to you. We were on a high floor and it was very quiet. Breakfast was high quality and good variety. Missing only fresh fruit.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    9.0
    It worth the price!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The location of the hotel is very good. 5 minutes by walk you can reach Petra Visitor Center and Petra Museum. There are plenty restaurants and supermarkets near to the hotel. The room is clean, the bed very comfortable. The weather was not so good during our stay so we couldn't use the pool.

    Stayed in October 2023

  • Reviewed: 30 September 2023

    8.0
    Great location for Petra.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The common areas and breakfast dining room are a little old-fashioned and impersonal but it’s not a boutique hotel and doesn’t pretend to be anything it’s not.

    The location so close to the entrance to Petra and the immensely helpful staff made this place an excellent choice. We walked to the local restaurants, the entrance to Petra, and the staff were so kind and accommodating. Nothing was too much trouble. The pool was a bonus - a haven of calm after a busy day walking in the heat in Petra.

    Stayed in September 2023

  • Reviewed: 28 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    daytime reception staff unfriendly and unhelpful and rude. evening and nighttime were good

    Great location for Petra

    Stayed in September 2023

  • Reviewed: 19 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We havent mini bar but the fridge was in room. Parking place ju must find opposite a hotel

    Really big room with 3 double bed, nice view to pool or to city, souvenir shop and good breakfast. Near the hotel in second building is very good italian restaurant

    Stayed in September 2023

  • Reviewed: 15 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast buffet

    Location

    Stayed in August 2023

  • Reviewed: 5 August 2023

    8.0
    One of the best hotels to visit Petra - easy access.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Part of the staff was really nice. However there was one dinner not eaten in our account when we was checking out, included by the night receptionist. The guy responsible for the check out was the same for the check in and the act in advance asking if we had dinner. All was solved, however it is good to be attentive.

    The location is the highlight here. Very close to Petra Visitor's Centre. Less than 5 min walking. Breakfast is ok. The facilities on common areas look good, however I had no time to enjoy it.

    Stayed in July 2023

  • Reviewed: 2 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights

    Everything is expensive in Petra. Some locals are driving kind of cracy on the street in front of the Hotel.

    Fine breakfast, nice pools and a cosy, but pricey, bar.

    Stayed in July 2023

  • Reviewed: 28 July 2023

    9.0
    The hotel is perfect, the pool was also good after Petra.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights

    The dinner was not the real thing. We didn't even have dinner there the next day.

    Közel van Petrához, tiszta, a személyzet segítőkész.

    Stayed in June 2023

  • Reviewed: 5 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    The hotel is located about a 5 minute walk from the main entrance to Petra and is surrounded by a few shops and many restaurants. The staff was nice and explained everything well. The breakfast was good with a nice selection of food. There are two pools at the hotel which was perfect with our stay with a 11 year old :)

    Stayed in June 2023

  • Reviewed: 4 July 2023

    9.0
    The best location for the best price. Its hot, you need a pool. :)
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Nothing, everything was fine. The hotel is bigger than you think and i often got lost. But thats just my lack of direction talking there. It was clean.

    The location is fatastic. Closer to Petra is almost impossible. The staf was so nice and friendly. I was expecting one pool, there were two. !!!! Wich was so nice! The one on first floor had a beautiful gerdenisch feelling to it. The one on thirth floor had a realy pool vibe. (But working on another garden.) My heart goes out to the lady at the reception. She made me so happy and feeling welcome! And big credits to the gardeners, i know a bit about gardening and i can only imagine how diffecult it is building this. And keeping it this way! The breakfest was huge.

    Stayed in June 2023

  • Reviewed: 23 June 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly atmosphere, helpful receptionist, cute mix of different styles, not too posh but comfortable. Very big rooms, great beds. Nice sitting area

    Stayed in June 2023

  • Reviewed: 23 June 2023

    9.0
    Clean and perfect location close to the Petra entrance
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was out only stay that didn’t have any water in the room.

    lovely staff and even let us check in early. we got a lovely room that opened onto the pool. the hotel was extremely clean.

    Stayed in June 2023

  • Reviewed: 16 June 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There was only one plug accessible for the whole room which is not enough to charge all electronic devices. Also the fridge was not working which would have been needed to cool off some water.

    The location to Petra entrance was great. There are a pub and a boutique in the hotel which is very appreciated for international travellers. Restaurant staff was very nice and helpful.

    Stayed in June 2023

  • Reviewed: 7 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    a bit dated but fully functional.

    big room with 3 queen beds. good shower. very close to entry to Petra. concierge wad very kind to organise tickets to night petra for us 1 hour before deadline. overall good hotel. we didn't use the pool as had no time.

    Stayed in June 2023

  • Reviewed: 9 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool on the first floor looked quite dirty, so we decided not to use it. Not a problem as the pool on the 3rd floor was very clean and a lovely area, so we were able to use that.

    We thought the location of the hotel was great, it was less than 10 minutes walk down to the visitor centre. Aswell as 10 minutes walk from where the Jett bus stops. There are cafes/ restaurants and supermarkets next to the hotel. Our room had doors that opened onto one of the pool areas (floor 3) which was nice. It was a lovely peaceful area to relax after a busy morning exploring petra.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    9.0
    Very near the Petra entrance
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The gentleman responsible for breakfast was quite rude and grumpy when I ask to have a table cleaned. He gave a sigh, no courtesy at all. The reception lady was smoking right in the reception, room was stinking cigarettes, when there was a clear sign of “no smoking” right there. Clearly the rules only apply to the guests.

    Property is very close to the Petra Visitor Center entrance, which is convenient. The manager gave us a complimentary room upgrade and send some trates to our room, very kind of him. Staff is very helpful in general.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    9.0
    Value for money and the stay was comfortable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Location was very close to Petra and had different choices of resturants and store nearby.

    Stayed in April 2023

Showing 1 – 25

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