Reviews of ibis Amman 3 stars
61 Mohd Fayadh Al Assaf Street, 11953 Amman, 11110 Amman, Jordan
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Very dirty Very old
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thank you and best regards, Adele Habaybeh Asst. Front Office Manager
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to … Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewNothing honestly
The hotel room was dirty, no plugs near the beds, no small towels
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thank you and best regards, Adele Habaybeh Asst. Front Office Manager
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewOnly that it’s near to the mall
It’s super dirty, smelly, i literally couldn’t even enter washroom. I will never be back there.
Dear Ms.Inessa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Thank you and best regards, Adele Habaybeh Asst. Front Office Manager
Dear Ms.Inessa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewAffordable, gentle staff and clean room with all needed facilities
Dear Mr. Hisham, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thank you and best regards, Adele Habaybeh Asst. Front Office Manager
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewlocation
the furniture is old , carpets are old and dirty needs changing , AC is not working well it’s like a fan ! plus you can’t control your room temperature so you got hot even in the middle of winter ! mattress and pillows are not comfortable at all
Dear Valued Guest, Thank you for taking the time to share your experience. We are very sorry to hear that your stay did not meet your expectations. Your comments regarding the furniture, carpets, air conditioning, and bedding are well noted and have been shared with our management team for review and improvement. We regret that we could not provide the comfort you were expecting, and we truly value your feedback as it helps us identify areas that need attention. While we understand your decision, we sincerely hope you might consider giving us another opportunity in the future to offer you a much better experience. Kind Regards Lama’ Almasarwah Rooms Division Manager
Dear Valued Guest, Thank you for taking the time to share your experience. We are very sorry to hear that your stay did not meet your expectations. Your comments regarding the furniture, carpets, air conditioning, and bedding are well note… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewlocation is good security is good
recipient is not answering the call and if answer they don't take action housekeeping is not good breakfast meal is limited
Dear Mr Ahmad, We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you and best regards, Adele Habaybeh Asst. Front Office Manager
Dear Mr Ahmad, We very much appreciate your comments regarding your stay at the ibis Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an en… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe only good thing about the hotel is it’s location
The lack of hygiene in this place is insane. On the day I was checking out, I found little cockroaches and bed bugs all through the bed sheets. Not to mention the unfriendly staff that look like they’re being forced to work there and held at gun point. The only cleaning done to the rooms is making the bed and emptying the bathroom trash bin. The list goes on and on
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience and the concerns you raised regarding cleanliness and service. Please be assured that this is not the standard we strive to deliver. Your comments about hygiene and pest control are very concerning, and we have already escalated them to our housekeeping and maintenance teams for immediate action. Additionally, we will be addressing your remarks about staff attitude with our management team to ensure corrective training and improved service delivery. We sincerely regret that we did not meet your expectations during your stay, and we appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another chance in the future to provide you with the level of hospitality you deserve. Kind Regards Lama’ Almasarwah Rooms Division Manager
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience and the concerns you raised regarding cleanliness and service. Please be assured that this is not the s… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified review