Limited, boring, and same breakfast..Sausages or bacon. Why not both. Can we have grilles tomatoes and grilled Mushrooms or even callaloo. Cornflakes or cornflakes. needs an egg station so guests can choose what type of egg they want. Current have only wet flavourless scrambled eggs. Why can't we have an onlette or just a fried egg without an extra charge. After all this is suppose to be a five star hotel. Lack of free spa Dirty and cheap looking furniture and rugs in lobby. Not a good look.

Staff were great The pool area nice 24 hour options Bar food and service good.

Stayed in June 2025

The shower, the water gets all over the bathroom with the way the shower is open.

All of the Lobby staff (front desk, the gift shop and the desk near the entrance) were very friendly and welcoming.

Stayed in August 2025

Nothing

Very good property at good location and staff is extremely helpful. The 3 restaurants on property offer good food

Stayed in August 2025

A female bar staff was very rude towards my partner.

The staff at the front desk was very helpful and polite, the staff that manages the poolside was also excellent, especially the gentleman with the dread locks, also the room attendants also was professional and polite. The manager who dealt with my partner complaint was very professional 👏🏻

Stayed in June 2025

Rooms are looking a little dated. A lot of road noise in the rooms

Safe and secure hotel

Stayed in June 2025

There were no slippers or robe in the room. The TV had no guide. Spa facilities but no steam or sauna! Lack of variety of fruit available. Limited selection from on-site gift shop.

The service, on entering, reception, pool and both bars staff. Good room, good shower, pool view, room service options although didn't use.. Fast USB charge and fridge in the room. Breakfast included, with a non meat options. On site cafe,, open 24/7; pool bar and bar lounge. Great ice cream. Life guard by the pool and towels for use by the pool.

Stayed in June 2025

All good!

Great location, close to food and entertainment! Amazing Jamaican authentic breakfast!

Stayed in June 2025

The breakfast was a little small considering the size of the hotel. The breakfast options were limited.

Nice staff, clean and spacious hotel.

Stayed in June 2025

I had to park along the roadway, then go inside the hotel and check in. Before the security would let me into the guests' parking area

The tv actually worked

Stayed in June 2025

Pegasus is always my first choice, but i have noticed the food is not up to par for a 5 star hotel. Breakfast was usually samey and needed more variety. Needs in season jamaican Fruits like Mango naseberry otahiti apple etc. Local fruits are needed at the buffet. And presented in slices not bungled in a large bowl.More ackee and saltfish and callaloo. Too much cheap steam cabbage. Chocolate tea would be great. Display ingredients to make your own salad.... like ... sliced red onions, olives, cheese, sliced ham, smoked salmon, sweet corn, cucumber , grated carrot, red sweet pepper, Beetroot, string beans, radish, Avocado, redpeas and other pulses. Dinner dishes lack seasoning. Need some Thyme scotch bonnet pepper garlic and pimento in the seasoning Need stew beef and cow foot. Whole fish, please. Roast sweet potato, please.Less sugar in the meats. All beautifully displayed. Old fashion is dated Bless.

Location. 24 7 atmosphere Staff was lovely Frozen lemonade from the bar Seeing friends

Stayed in May 2025

I only have 2 negatives. The energy salad sold by the cafeteria was below par. 75% of it was just lettuce. Apart from the beans and a few nuts there was little else that could be called a "salad", e.g. tomatoes, carrots, cucumber etc. I found it was overpriced for what was included. Secondly, the surrounding neighbourhood does not have a selection of good restaurants. There are plenty of fast food places but for finer dining there are no real options besides the hotel restaurant.

The Pegasus was excellent - a beautifully decorated property throughout with a large bright lobby with comfy chairs and a cafeteria with a fair selection of dishes. The property itself is immaculate and the addition of the outside jogging trail through the lovely garden was a real treat. I also appreciated the well equipped gym which I used during my stay. The breakfast buffet was wonderful with lots of choices of both local and foreign dishes. The room was a really good size and had great views over Emancipation `Park. It was comfortable, with lots of light and well apportioned. I was extremely satisfied with the hotel in general

Stayed in May 2025

Unfortunately, the whole hotel is in need of a makeover. While the reception area, upstairs bar and restaurant are ok, the room areas and rooms are not great. Our deluxe room was small, tired with a sliding bathroom door that did not close. The bathroom was small and the windows did not close properly so the noise from outside was quite loud. The gym and meeting rooms really just need updating and upstairs just felt shabby. As mentioned before, although some staff members were great, others just didn't seem bothered and getting coffee at breakfast was sometimes quite an effort. Food selection at breakfast was also a bit hit and miss with fruit sometimes full and other times lacking. The shop was useful, but so expensive! As a conference venue, it did seem very busy in the week, which was to be expected, but made us feel a bit uncomfortable at meal times as it was busy.

The Pegasus is a landmark hotel in New Kingston and has been for decades. It is in a great location, however, there are other hotels now available in New Kingston. It has many facilities, including a 24/7 cafe which is very useful when travelling from different time zones. The gym was good but could do with updating and having all machines working. The reception area is bright, airy and welcoming and the staff on reception were helpful. Parking is good with some great security guards who were very helpful. The restaurant is pretty good with some team members extremely helpful and friendly (Richard I think his name was, was great) but some not so much and service can be slow. Pool area is great with a nice bar area.

Stayed in May 2025

Coffee was extra extra strong to the point of being bitter both in dinning and suites.

Requests for extra services during breakfast were gladly carried out. Waiter at dinner on the May 10th performed exceptional services. He was very attentive to my mom's dinner request adjustment. Happy birthday song by his coworkers for my sister's birthday on that same day. Enjoyed Mother's Day Performance in the Garden.

Stayed in May 2025

Bar menu over priced. 24/7 cafe reasonable but had to check if soup was actually being made for that day. Cafe staff very laid back and a little unprofessional. I had to ask for her to check if soup was actually on that day, she wasn't sure. So I had to suggest she call the kitchen. Needless to say there was more friendly and staff who didn't seem so bored! Also bathroom door kept sliding back. I meant to tell front desk, but forgot. Maybe go round and check rooms when empty.

Quick easy check in. Staff polite. Porter told us about microwave and checked fridge and air con was OK.

Stayed in May 2025

There was a party on the premises, and the music was super super loud

This was not our first time visiting the Pegasus hotel. We will definitely return.

Stayed in May 2025

Water was cold to shower the entire 3-4 nights

Stayed in April 2025

The bed was very comfortable. The room had fantastic views.

Stayed in April 2025

I enjoy my spa service

My only intake was dinner could include for the money but it a nice place to relax

Stayed in April 2025

Very comfie...breakfast was great.

Stayed in March 2025

The dinner service was poor. Waited 1 hiur and 39 minutes and the food was terrible for such a large hotel. Hotel needs to be updated for its cost

Convenient location. Jamaican Breakfast was great. Pool and gardens

Stayed in March 2025

I couldn’t have a bath due to an issue with the plug.

The staff, location, gym, pool and breakfast included.

Stayed in March 2025

The room does not smell good

Convenient

Stayed in March 2025

Location is excellent. Breakfast was good. And Restaurant staff were very very helpful and engaging. Big props to Jody, Marcia and Richard.

Stayed in March 2025

Need more breakfast choices .

Stayed in December 2024