Reviews of Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort 5 stars
Mountain Spring, Trelawny, A1, Montego Bay, JM, Falmouth, Jamaica
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe view, the food, the staff, the property overall
The elevator was not working
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewTicked all the boxes for us and our 2 teens, plenty of activities on offer, always something on
A window fell out from the top floor one afternoon, reported it to butler. Not something I’d want to see or experience in any hotel or any building - quite concerning.
Dear Michelle, Thank you for sharing your feedback! We’re delighted to hear that you and your family enjoyed your stay and found our staff helpful and attentive. We also appreciate you bringing the window issue to our attention and have made sure it is being addressed to maintain the highest safety standards. We look forward to welcoming you and your teens back for another memorable stay at Royalton Hideaway Blue Waters. Warm regards, Management Team.
Dear Michelle, Thank you for sharing your feedback! We’re delighted to hear that you and your family enjoyed your stay and found our staff helpful and attentive. We also appreciate you bringing the window issue to our attention and have ma… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewDidn't get the room inwas told I was gett8ng was harassed by the security staff on the beach.then went i checked early do to not feeling safe at the property I was charged an additional day on top of all this
The lever of service
Hello Wally, We are very sorry to hear about the issues you experienced during your stay. Providing a safe and comfortable environment with attentive service is very important to us, and it’s clear we fell short of your expectations. We take your concerns seriously and have shared your feedback with our management team to review and address these matters. We sincerely apologize for any distress caused and appreciate you taking the time to provide your input. Warm regards, Management Team.
Hello Wally, We are very sorry to hear about the issues you experienced during your stay. Providing a safe and comfortable environment with attentive service is very important to us, and it’s clear we fell short of your expectations. We ta… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewClean and nice
Nothing
Hello Avraham, Thank you for taking the time to leave your feedback! We’re thrilled to hear you had a fun and enjoyable stay and appreciated the cleanliness and comfort of the resort. We look forward to welcoming you back for another fantastic experience! Warm regards, Management Team.
Hello Avraham, Thank you for taking the time to leave your feedback! We’re thrilled to hear you had a fun and enjoyable stay and appreciated the cleanliness and comfort of the resort. We look forward to welcoming you back for another fanta… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewCleanliness
Pastries
Dear Oswald, Thank you for sharing your feedback and for choosing to stay with us on August 4th. We’re pleased to see that you rated our staff so highly, it’s always encouraging to know that our team made a positive impression. We appreciate your scores across the board and take note of the areas where there's room for improvement. Your comment under “Cleanliness” regarding pastries is a bit unclear, but if it relates to our dining options or presentation, we’d love to hear more so we can better address it. Your insights help us enhance the guest experience, and we hope to welcome you back for an even more enjoyable stay in the future. Warm regards, Management Team.
Dear Oswald, Thank you for sharing your feedback and for choosing to stay with us on August 4th. We’re pleased to see that you rated our staff so highly, it’s always encouraging to know that our team made a positive impression. We appreci… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewStaff were on the whole fantastic. The beach is beautiful. All the food was fresh. We were initially nervous reading recent reviews but we needn't have worried, we've had a wonderful stay. All 18 of us were happy. Staff who were exceptional were Keron, Marlene, and Raymond
Sometimes the app wasn't that accurate with fitness bookings
Dear Kayleigh, Thank you so much for this glowing review! We’re thrilled to hear that you and your group of 18 had a wonderful stay with us, it means a lot that we could exceed your expectations, especially after your initial concerns. It’s fantastic to know our team helped make your experience memorable. We’ll be sure to pass along your kind words to Keron, Marlene, and Raymond, they’ll be so pleased to be recognized! We appreciate your feedback about the fitness booking feature on the app. We’re actively working on improving the accuracy and user experience, and your note helps us stay focused on what matters most to our guests. We hope to welcome you all back again for another unforgettable stay! Warm regards, Management Team.
Dear Kayleigh, Thank you so much for this glowing review! We’re thrilled to hear that you and your group of 18 had a wonderful stay with us, it means a lot that we could exceed your expectations, especially after your initial concerns. It… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewI loved that this resort is on the beach THATS IT !
The staff was rude as hell ! Maybe 1 or 3 of the ENTIRE resort was friendly EVERYONE ELSE HAD EXTREMELY POOR CUSTOMER SERVICE… this resort is also MISQUOTE GALORE!! IVE USED CANN’SSSS of misquote repellent and it only last a few hours before there biteing with VENGEANCE!! Also this resort has NOO A/C its Hott as hell !! They keep the doors open for circulation but it’s a HOT AIR FLOW 24/7 I spent a week in hell and super happy to leave !! The workers are poorly trained, I came with over 1k to tip and didn’t !! Housekeeping was a 10/10 I do greatly appreciate them !!
Dear Cherisia, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet expectations and that several aspects of your stay left you feeling disappointed. We regret that the service you received from some team members did not reflect the standard of hospitality we strive to deliver. Your comments will be shared with our management team for immediate review and additional training where needed. We understand how frustrating it must have been to deal with mosquito activity and concerns about air circulation and temperature in your room. While some factors are seasonal and environmental, your comfort is always a priority, and we’re actively working on long-term solutions to reduce these inconveniences. On a positive note, we're pleased to hear that housekeeping made a good impression, and we’ll be sure to share your appreciation with that team. Thank you again for your candid feedback, it helps us identify where we need to improve. Should you consider giving us another opportunity in the future, we’d love the chance to deliver a far better experience. Warm regards, Management Team.
Dear Cherisia, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet expectations and that several aspects of your stay left you feeling disappointed. We regret that the … Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewI loved the view from the room. My favorite thing.
The rooms need to be updated. The water would cut off during showers.
Dear Antoinette, Thank you for taking the time to share your experience with us. We're glad to hear that you had a nice stay and especially enjoyed the view from your room, it's certainly one of our favorite features as well. We appreciate your honest feedback regarding the room conditions and the water interruption during your showers. Please know that we’re actively working on property updates and addressing maintenance concerns to enhance our guests' overall comfort and satisfaction. While we're sorry to hear you wouldn't choose to return, we’re grateful you gave us the opportunity to host you. If you do ever reconsider, we’d love the chance to provide you with an improved experience. Warm regards, Management Team.
Dear Antoinette, Thank you for taking the time to share your experience with us. We're glad to hear that you had a nice stay and especially enjoyed the view from your room, it's certainly one of our favorite features as well. We a… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe meals were ok, as was the location. The staff were pleasant & tried to be accommodating.
Detailed communication was lacking. There always seemed to be some mix-up about something or other. The App was not working & information by the staff about certain booking arrangements was not forthcoming, which caused undue delay, inconvenience & disappointment. It was my 20th wedding anniversary and I left very disappointed
Dear Ellis, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not live up to the “luxury experience” you expected, especially for such a meaningful occasion as your 20th wedding anniversary. While we’re pleased to know you found our staff pleasant and the meals satisfactory, it’s clear that the breakdowns in communication and app functionality caused unnecessary frustration and disappointment. That’s not the experience we want any guest to have, especially during such a special milestone. Your feedback has been shared with our team, and we are reviewing our internal processes and guest communication protocols to ensure a smoother, more reliable experience for future guests. We genuinely regret that we missed the mark during your visit and appreciate the opportunity to learn from your feedback. Should you consider giving us another chance in the future, we would welcome the opportunity to make things right. Warm regards, Management Team.
Dear Ellis, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not live up to the “luxury experience” you expected, especially for such a meaningful occasion as your 20th wedding an… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe vibe team was wonderful. Most employees were nice. If they ran out of food items, they rarely replaced them.
My room flooded. They moved us bit we spent 6 hours without a room. The new room had an electrical shortage, and the power kept going out. The restaurants are hard to get reservations for parties over 6. There is no air conditioning for all the eateries.
Hello Waukeshia, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the vibe team and found most of our staff welcoming. However, we sincerely apologize for the issues you experienced with your room flooding, the electrical problems in your new room, and the difficulties securing restaurant reservations for larger parties. We understand how frustrating these situations must have been and appreciate your patience during the six-hour wait. Regarding the air conditioning in some eateries, we will pass your comments along to the management team as we continually strive to improve guest comfort. Thank you again for your honest review. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Best regards, Management Team.
Hello Waukeshia, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the vibe team and found most of our staff welcoming. However, we sincerely apologize for the issues you experienced with your room flood… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewFood wasn't that great.. AC in room was not cold No AC in most places Room and property excellent Seems properties is on a low budget.
Better food qualities More food options in restaurants with more stations Outdoor grill that open 12 hours Better parking facilities More Air conditioning in central areas
Dear Alfred, Thank you for taking the time to share your feedback with us. We're glad to know you found the room and overall property to be excellent. We sincerely regret that other aspects of your stay did not meet expectations. Your comments regarding the food quality, air conditioning, and amenities are appreciated and have been shared with the relevant departments for review. Guest comfort is very important to us, and we are continuously working to enhance our offerings—including dining variety, facilities, and climate control in common areas. Thank you once again for your valuable input. We hope to have the opportunity to provide you with a significantly improved experience in the future. Warm regards, Management Team.
Dear Alfred, Thank you for taking the time to share your feedback with us. We're glad to know you found the room and overall property to be excellent. We sincerely regret that other aspects of your stay did not meet expectations. Your… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe property is beautiful, well kept, clean, the food was excellent, the pools and beach wonderful, the staff were friendly and helpful, security top notch
The air condition in the room and lobby areas were not great at all....much too warm
Dear Samantha, Thank you so much for your glowing review and for choosing to celebrate your birthday with us on your special girls’ trip! We’re delighted to know you enjoyed our beautiful property, excellent cuisine, and the warm hospitality from our team. It’s also great to hear that you felt safe and well taken care of throughout your stay. We do, however, appreciate your feedback regarding the air conditioning. Please rest assured that our team is actively working on enhancing guest comfort in all areas of the resort. We hope to have the pleasure of welcoming you and your friends back for another memorable celebration! Warm regards, Management Team.
Dear Samantha, Thank you so much for your glowing review and for choosing to celebrate your birthday with us on your special girls’ trip! We’re delighted to know you enjoyed our beautiful property, excellent cuisine, and the warm hospital… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewMy butlers Leo and Demar made my stay very comfortable. The food was great. My swim out room was amazing
Some of the staff at the buffet restaurant was rude
Dear Watson, Thank you for sharing your experience with us. We’re delighted to know that Leo and Demar made your stay comfortable and that you enjoyed the great food and your amazing swim-out room. Your kind words will certainly be shared with them. We also appreciate your feedback regarding the buffet restaurant and will address this with the team to ensure a more pleasant experience for all our guests. We look forward to welcoming you back for an even better stay! Warm regards, Management Team.
Dear Watson, Thank you for sharing your experience with us. We’re delighted to know that Leo and Demar made your stay comfortable and that you enjoyed the great food and your amazing swim-out room. Your kind words will certainly be shared … Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewHousekeeping and the swim up bar bartenders and staff
Traveled with sister for her birthday as well as two additional friends my sisters room was somehow canceled we went to hideaway because we were told the reservation was there once at the check in their guest rep told us no it was at blue waters when we get to blue waters they state the room was cancelled and to go back to hideaway mind you it’s my sister birthday and atp we were frustrated and tired so we ended up getting a room with butler services was told the room was ready and cleaned we get to the room the amenities are missing and the fridge is dirty and had not been stocked we couldn’t find the butlers half the time to even get something as simple as ice
Dear Kikia, Thank you for taking the time to share your recent experience with us. We truly regret that your visit, especially during such a meaningful celebration, was met with frustration and inconvenience. We sincerely apologize for the confusion surrounding your sister’s reservation and the miscommunication between properties. This is certainly not the level of service we aim to provide, and we understand how stressful and disappointing this must have been on what should have been a joyful and seamless arrival. Additionally, we’re sorry to hear that your butler experience and the room readiness did not reflect the high standards we strive for — from missing amenities to an unstocked and unclean fridge. This is unacceptable, and we’ve shared your comments with the relevant departments for immediate review and corrective action. We are pleased, however, to hear you found our housekeeping and swim-up bar staff to be commendable — your kind words will be shared with them as recognition of their efforts. We’d appreciate the opportunity to welcome you back in the future and provide the experience you rightfully expected. Please feel free to reach out to us directly should you consider a return visit — we would be happy to assist personally with your arrangements. Warm regards, Management Team
Dear Kikia, Thank you for taking the time to share your recent experience with us. We truly regret that your visit, especially during such a meaningful celebration, was met with frustration and inconvenience. We sincerely apologize for th… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe resort was good but not a 5 star hotel. The bar staff in the lobby were very nice and friendly.
We did not think that this was a 5 star resort. The buffet was not as good as a less expensive resort that we had stayed in the week before. The housekeeping was not the best. The restaurants sometimes ran out of wine. Overall it was a disappointing experience, and was certainly not good value for money.
Hello Graham, Thank you for taking the time to share your experience with us. We’re happy to hear that you found our lobby bar staff friendly and welcoming. However, we’re sorry to hear that the resort did not meet your expectations in certain areas. We take your feedback seriously, and we will be reviewing the issues you’ve mentioned with our team, particularly regarding the buffet, housekeeping, and restaurant service. Our goal is to always provide a high-quality experience, and we are committed to improving based on guest feedback. We truly appreciate you choosing our resort, and we hope you’ll give us another chance in the future. Best regards, Management Team.
Hello Graham, Thank you for taking the time to share your experience with us. We’re happy to hear that you found our lobby bar staff friendly and welcoming. However, we’re sorry to hear that the resort did not meet your expectations in cer… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewIt was great
Rudeness of one worker
Dear Maxine, Thank you for your feedback! We're thrilled you had a great experience overall but sorry to hear about the rudeness of one staff member. This isn’t the standard we strive for, and we’ll address it promptly. We hope to welcome you back for an even better stay next time! Warm regards, Management Team.
Dear Maxine, Thank you for your feedback! We're thrilled you had a great experience overall but sorry to hear about the rudeness of one staff member. This isn’t the standard we strive for, and we’ll address it promptly. We hope to wel… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewClean
Power outages
Dear Adriana, Thank you for sharing your experience with us. We are delighted that you found the resort clean and well-maintained. However, we understand the frustration caused by the power outages, and we sincerely apologize for any inconvenience this may have caused during your stay. We're working hard to ensure that these issues are addressed and will continue to monitor the situation to prevent such occurrences moving forward. We value your feedback and look forward to having you back for an even better experience in the future. Best regards, Management Team.
Dear Adriana, Thank you for sharing your experience with us. We are delighted that you found the resort clean and well-maintained. However, we understand the frustration caused by the power outages, and we sincerely apologize for any inco… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewThe room
Entertainment, except for the band that plays Sundays nights
Dear Sanchez, Thank you for sharing your feedback! We’re glad you enjoyed the entertainment, aside from the Sunday night band. We always strive to offer a variety of entertainment experiences, and your comments are valuable as we continue to enhance our offerings. We hope your stay overall was enjoyable and look forward to having you back for even more great experiences! Best Wishes, Management Team.
Dear Sanchez, Thank you for sharing your feedback! We’re glad you enjoyed the entertainment, aside from the Sunday night band. We always strive to offer a variety of entertainment experiences, and your comments are valuable as we continue … Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified review