Pastries

Cleanliness

Stayed in July 2025

Sometimes the app wasn't that accurate with fitness bookings

Staff were on the whole fantastic. The beach is beautiful. All the food was fresh. We were initially nervous reading recent reviews but we needn't have worried, we've had a wonderful stay. All 18 of us were happy. Staff who were exceptional were Keron, Marlene, and Raymond

Stayed in July 2025

The rooms need to be updated. The water would cut off during showers.

I loved the view from the room. My favorite thing.

Stayed in June 2025

We did not think that this was a 5 star resort. The buffet was not as good as a less expensive resort that we had stayed in the week before. The housekeeping was not the best. The restaurants sometimes ran out of wine. Overall it was a disappointing experience, and was certainly not good value for money.

The resort was good but not a 5 star hotel. The bar staff in the lobby were very nice and friendly.

Stayed in February 2025

Entertainment, except for the band that plays Sundays nights

The room

Stayed in January 2025

It’s quite noisy at night time. There’s live entertainment and a show on until 10pm - which is great. However there’s an outdoor martini bar beneath some rooms, you will screaming girls cackling until gone 1am. If you want a quieter night / some sleep ask to be in the wing that is further away from the martini bar. Food here is mid, at best. We didn’t look fwd to a single meal. The food surprisingly was worse than the Dominican Republic and Cuba. Which was shocking to me. Food in the a la Carte was very salty - the Italian being the best of the bunch. There’s a jerk chicken BBQ everyday close to the beach which was great for lunch, but the sides weren’t great and often ran out quickly without being replenished.

The staff and the level of service are excellent, incredibly helpful - they made the entire trip for us, very helpful and very welcoming! The entertainment team are great, really fun and not very pushy at all. The pools are great, the rooms are really nice as well. Always plenty of hot water and pressure from the showers.

Stayed in January 2025

Limited options for lunch. Add variety and improve the overall taste of meals.

The room was clean and the bed comfortable. The staff was polite and friendly. Breakfast was good. I like the onsite Coffee shop

Stayed in January 2025

We didnt like the bathroom layout as it was very impractical. Toilet, wash sink area and shower are each separate. We didnt get an iron or steamer in the room and had to ask for one. The app said room service waa available when it in fact was not at the time we requsted it. When we were lucky enough to get room service, the food was terrible. A lot of the staff were not really pleasant. The wash sink drain clogged on our second day. The hot tub by ghe main pool side wasnt working. When we arrived, the AC in the lobby was out. The lights in our room didnt work in the day which makes me wonder if it was a deliberate thing on the hotel's part. Cable tv was not standard in the room and instead came at an extra cost.

The beds were comfy. The Italian Restaurant was great. The food in the main restuarant was awesome for the most part. I liked the Spa. The Entertainment crew's nightly performances were 10/10. The Christmas decor was magical. One of the housekeepers did up our room really nicely, she put the others to shame. The gate guardman and bellmen were the first staff we met on arrival and they were sweet.

Stayed in December 2024

Entrance to the hotel is quite underwhelming. But once inside, its fine.

Room and physical facility excellent. Staff were quite attentive. Wide range of activities to choose from.

Stayed in August 2024

Customer service was top teir

Stayed in September 2024

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Stayed in September 2024

The concept of isolating the toilet bowl as a room within a room was good. However, the room with the toilet bowl did not carry a hand wash. This could pose health concerns.

Stayed in August 2024

The entertainment

Costumer service was good.

Stayed in September 2024

Linking water in the elevators thru the lights Italian restaurant extremely hot no air you had to make reservations for all the restaurants and they were booked up

Great location breakfast was great

Stayed in August 2024

The reception desk area was hot I think at least a fan was needed while we wait to sign up. A small desk fan was seen being used by the employers who kindly shared it with us while we checked out Also, the passage areas to the room were hot . Also while awaiting the elevator, we were sweating profusely

There could be more options available

Stayed in August 2024

I’ve stayed at this resort when it was new. Seeing it now starting to physically deteriorate is disappointing. The entrance is not as vibrant and as it used to be. The pool chairs are stained and falling apart. The pool chairs need to be replaced and so do the cushions. Yes it’s great towels are there to cover them, but they just look gross. Some of the staff aren’t friendly at all. They would avoid eye contact and fart away to avoid speaking. It was strange. Outdoor staff was extremely friendly. Indoors, no where near as much.

The food we had the opportunity to experience was pretty good. The buffet for dinner was delicious, Gave you a taste of local flavors. Half the restaurants we were supposed to have access to didn’t have reservation options days in advance. That was disappointing. Major shout out to Donavan with excursions department. He was very welcoming and polite !

Stayed in August 2024

I did not like the fact that there was no iron to use to get my clothes iron for a function.

There was a staff member named Berry who made our stay feel welcome.

Stayed in August 2024

Room 4210 bathroom smell like sewer really bad

The cleanliness of the property was good

Stayed in April 2024

took almost 2 hrs to check in. I specifically selected 2 bed rooms when we were checking in it was all King size bed rooms. 2ndly 1 of our rooms got flooded seems the drains were clog or leak in the wall not sure, after several a trips to front desk our was eventually changed. 8 restaurants were advertised were were not old before we couldn’t eat at Hideaway side until we were in the restaurant and they turn us back. That was embarrassing

Rooms were spacious and amenities

Stayed in April 2024

Could've had more nite life. More accessibility to the restaurants.

Breakfast was good . Selection was good . Location was good. Enjoyed the entertainment.

Stayed in April 2024

Thought the rooms were more exquisite

The amenities were ok

Stayed in March 2024

i had no issues

the staff where very polite

Stayed in January 2024

The food was terrible. The food from room service was overcooked and tasteless. The steak restaurant was tolerable, the buffet was underwhelming but Zen was great. We stayed last year and the food was great at the buffet.

The staff members were amazing. We had the butler service and Kevoy and Fitz were great. They made sure all of our needs were met and they provided excellent service. I highly recommend requesting them when you vacation.

Stayed in January 2024

Didnt like the fact that i had on a royalton blue waters band and i wanted to get some food over Hideway and i was unable to because of the security guards stopping me knowing I was told I could get food at all the restaurants

The food was great, i enjoy the facilities. Big up to Royalton. Great Hotel, Vibe and Entertainment

Stayed in January 2024