Reviews of Riu Palace Aquarelle - All Inclusive 5 stars

A great welcome on arrival by the reception staff.

If you are part of a larger group, sometimes the restaurant staff are not accommodating in allowing us to be seated together. If you are staying for three days, it is difficult to make a reservation for the special restaurants, as they are booked days in advance.

Good

The themed restaurants were good...love the app with the schedule for the day... the staff was nice and friendñy.

Didnt like that the night enterntainment finished too early....Also music needs to be at the bar

The variety of food items was very good. The whole atmosphere of the dining room was great. The food was very scrumptious too. The servers were quite friendly and I loved the staff singing happy birthday to guests. The spa experience was amazing. The baristas were very knowledgeable and patient with us 🙂. The checking in and out process was very smooth also.

The long wait at the elevators. Had to take the stairs some of the times

1. Courteous staff. Always a smile. 2. Clean well manicured grounds 3. Spacious comfortable clean rooms 4. Jamaican dishes included in the menu 5. Water park - children and I enjoyed it 6. Coffee and pastry bar in the lobby 7. Beautiful beach, clear water, palm shaded, plenty of beach chairs. Relaxation 8. Pepe’s jerk chicken and rice and peas adjacent to the beach 9. Reggae music playing everywhere

1. The lobby though very beautiful was often overcrowded. 2. Not enough elevators. Long wait and overcrowded . Reflective glass walls in elevators difficult to keep clean. 3. Swimming pool seem small and overcrowded 4. Nightly entertainment was average at best. 5.Sports bar menu too limited 6. Gift shop lack authentic Jamaican crafted items. Items are made in China. Can’t justify purchasing those things. Resorts should support the local Jamaican artists and craftsmen and sell their products in their gift shops. I am disappointed! 7. There are some rocks in the sea that should be removed to avoid injuries. 8. We won a room upgrade but what we received though nicer was not an upgrade. We had a partial ocean view originally and the room we were upgraded to was also a partial Ocean view. Should have been a family room. Disappointed! 9. No incentives offered by management that would entice a return visit.

The food and the entertainment was amazing and the view from are hotel room was great.

The welcome drinks, seemed to bland. The stand was efficient.The amenities they could add more.

Staff was very accommodating, friendly and attentive. Massage at the spa was phenomenal. Food at White Bay, the Sports Bar and Pepe's was delicious. Entertainers/dancers were awesome!

Requesting extra pillows that we never got and lighting in our hallway at night was inconsistent.

Everything! No complaints.

I did not like that they did not have anyone monitoring individuals coming from the beach to the pool. There are rinse stations for people to rinse the sand off, but the pool definitely had sand in the water. I did not like that there were free water sports offered, but not all were offered everyday during the available hours. I wish they had the ability to update the activities on the RIU app.

I appreciated the cleansiness of the hotel, I loved the entertainment (a lot of work and effort) and the meals were good, there was enough variety. Great idea with the pools and of the separation of the adult pools. The SLIDES big bonus. My sons enjoyed this to the max!!! Continue to work on customer service and empowering staff to problem solve.

Encourage staff to problem solve and just work from a script.

I loved the front desk staff Nicokye and the waiters also the house keeping staff. The entertainment was good as well.They all were very diligent and made the stay worth our while.

I shared a room with three persons. The person who shared the bed for two it was somewhat uncomfortable. There should be at least one queen size and a double bed when a triple occupancy reservation jas been made. Also the hotel should give little kits to guests for example a sewing kit, lotion to take away etc

Restaurants had lots of options to choose from. The workers were friendly. Place was clean and welcoming. Entertainment was great. I had a great time even though I was under the weather. I would definitely return.

Location was hard to find, no signage to indicate the entrance.

Food/Staff/Location/Entertainment.

The food was awesome. The staff was excellent. The view from my room was very breathtaking, even though it wasn't garden. Partial Ocean View, road and neighboring facilities.

The wifi in the room was very unstable, nothing to count on. Majority of the time there was none. The cleanliness of the room could be weigh better, especially the floor. Couldn't walk barefoot, had to have on a slipper or socks to keep our feet clean. The food for room service is nothing to count on at nights unless you decide to do pastry. That needs working on, let it be at least 75% of what you would experience at the boufet or restaurant.

The food was delicious!! Friendly helpful staff. I enjoyed every minute. Wish I could stay longer

That we had to drive 40mins for the white party.