Reviews of Riu Montego Bay - Adults Only - All Inclusive 5 stars
Mahoe Bay - Rose Hall - Ironshore P.O. , 555 Montego Bay, Jamaica
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLocation
Food, parties, pool closed at 7p
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewHospitality was great. The staff treated us very well by being courteous and helpful.
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was fine
Age of some people and how they acted
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI didn’t really have anything that I liked about the property.
Alison from the entertainment team was very rude and disrespectful on my first day at the resort resulting in me not attending any of the events during my stay because I did not want her to disrespect me again. Please educate her on professionalism and customer service. Her professionalism is really bad.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe overall food experience was lovely. Rui is a rather large resort and lots of people were there. Other than the crowd, the selections were plenty and the variety of food was great. The transformer guy at the Neon party was awesome.
The swim up pool was crowded! The toilet flooded in the room. Otherwise everything else was fine. My gripe is with Booking.com. I will never book with them again. If you don't read the fine print you will be sorry.
Dear guest, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. Your feedback is essential to us, and we're committed to reviewing it with the departments involved. We are sorry to read that you felt that our hotel was crowded. During certain peak times our hotel is busier. We are sorry you felt that this fact made your stay less enjoyable. We sincerely hope you'll consider visiting us again. Kind regards, Hotel Riu Montego Bay Online Reputation Manager
Dear guest, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. Your feedback is essential to us, and we're committed to reviewing it with the depa… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe food, the ambiance and the staff hospitality.
The fact that my hotel credit was not usable.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was excellent. Staff was very courteous.
I would've prefer my room to be closer to the eating areas
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEveryone was so nice, everything was so clean. I can’t wait to go back
That the pools closed kind of early.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewAmazing
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBugs in the room and bathroom
Dear Tierra, Thank you for staying with us. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%. Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. As service is our absolute key value, we are sorry to read that we did not get everything right. We will be following this up further, it is our hope to host you again. Best Regards, Hotel Riu Montego Bay Online Reputation Manager
Dear Tierra, Thank you for staying with us. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%. Due to the warm weather and the location of our resort, which is … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI love their customer service. The workers are very well respected. They were friendly kind and they made you had fun. They knew how to celebrate people’s birthday. They made people comfortable.
I didn’t like the fact that they took too long when it came to housekeeping or plumbing issue or any kind of help that we call the reception for sometimes they took too long or they didn’t come the next day. The mosquitoes was too much.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewJamaican style makes you feel the culture
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe food was good, the service was really amazing with the staff, easy check in, the entertainment was good also.
Wanted to see real fresh sea fish been cooked
Reviewed: 20 August 2025 · Stayed in May 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewEverything
I wasn’t able to order and reorder from the internet
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewMostly everything, the turmeric ginger detox juice, was delicious
The key to turn the light on in the room And no blankets available for night time use when the temperature dropped And the foods could be less salty