Reviews of Moon Palace Jamaica - All Inclusive 5 stars

Dear Mrs, Simone. Thank you so much for your wonderful feedback! We’re thrilled to know everything about your stay was enjoyable and that nothing fell short of your expectations. We look forward to welcoming you again for another awesome experience. Best regards, Osiris Chavez E-Concierge Moon Palace Jamaica.

Dear Mrs, Simone. Thank you so much for your wonderful feedback! We’re thrilled to know everything about your stay was enjoyable and that nothing fell short of your expectations. We look forward to welcoming you again for another awesome ex… Show more

Dear Guest; Thank you for your fantastic review! We are thrilled to hear that you had a first class experience and enjoyed everything about your stay. We also sincerely appreciate you bringing the check-in time to our attention. We are actively working on ways to streamline this process to ensure a smoother and faster experience for all our guests in the future. We hope to welcome you back again soon for another perfect stay. Best regards, Osiris E-Concierge Moon Palace Jamaica.

Dear Guest; Thank you for your fantastic review! We are thrilled to hear that you had a first class experience and enjoyed everything about your stay. We also sincerely appreciate you bringing the check-in time to our attention. We are act… Show more

Dear Curline. Thank you for your kind words! We're so glad to hear you had a great time, it sounds like your stay just wasn’t long enough! We hope to welcome you back soon for an even longer and more relaxing visit. Until then, we’ll be here whenever you’re ready for your next getaway! Best regards, Osiris E-Concierge Moon Palace Jamaica.

Dear Curline. Thank you for your kind words! We're so glad to hear you had a great time, it sounds like your stay just wasn’t long enough! We hope to welcome you back soon for an even longer and more relaxing visit. Until then, we’ll … Show more

Dea Ololade. Thank you for your feedback. We are glad to hear that you enjoyed the variety of activities we offer. We take your comments seriously and will review and evaluate our policies and procedures to ensure they are aligned with our guests' current expectations. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations. Respectfully, Osiris E-Concierge Moon Palace Jamaica.

Dea Ololade. Thank you for your feedback. We are glad to hear that you enjoyed the variety of activities we offer. We take your comments seriously and will review and evaluate our policies and procedures to ensure they are aligned with our… Show more

Dear Guest; Thank you for sharing your experience with us. We are delighted to know that your overall stay was a great experience and that you enjoyed the taste of our food. Your kind words are truly appreciated, as they help guide future guests and motivate our team. We also value your constructive feedback regarding the temperature of the food. Please rest assured that we have shared your comments with our culinary team so they can take immediate steps to ensure dishes are consistently served hot and at their best quality. We look forward to welcoming you back and providing you with an even more enjoyable dining experience on your next visit. Sincerely, Osiris E-Concierge Moon Palace Jamaica.

Dear Guest; Thank you for sharing your experience with us. We are delighted to know that your overall stay was a great experience and that you enjoyed the taste of our food. Your kind words are truly appreciated, as they help guide future g… Show more

Dear Hugh. Thank you for sharing your feedback with us. We're pleased to hear you appreciated our extended dining hours, designed for our guests' comfort. We sincerely regret that other aspects of your stay did not meet your expectations. We apologize for the wait times at the restaurant and for the inconvenience regarding your room’s bed configuration. While we do our best to honor all requests, bed types such as king-size beds are subject to availability at check-in. Your comments are truly valuable to us as we strive to improve. We hope to welcome you back in the future for a more seamless experience. Warm regards, E-Concierge Moon Palace Jamaica.

Dear Hugh. Thank you for sharing your feedback with us. We're pleased to hear you appreciated our extended dining hours, designed for our guests' comfort. We sincerely regret that other aspects of your stay did not meet your expectations. … Show more

Dear Coles. We sincerely apologize for the inconvenience you experienced with the lack of information and the untimely service from our maintenance crew. Your observations are very valuable to us as they help us identify areas for improvement. We have taken note of your comments and will work on improving our communication and the efficiency of our team to ensure a seamless experience for all our guests in the future. We hope to have the opportunity to welcome you back and show you the improvements we are implementing. Kind regards, E-Concierge Moon Palace Jamaica.

Dear Coles. We sincerely apologize for the inconvenience you experienced with the lack of information and the untimely service from our maintenance crew. Your observations are very valuable to us as they help us identify areas for improveme… Show more

Dear Guest ; We are pleased to hear that you enjoyed the entertainment and that our staff made you feel welcome throughout your stay. Our team takes great pride in offering excellent service, and it’s always rewarding to know their efforts are appreciated. We also appreciate your comments regarding the food. We truly value guest feedback as it helps us to continue improving. We’ll take note of your suggestions about the variety and availability of fruits and vegetables to ensure a more diverse and satisfying dining experience for our future guests. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time. Best regards, Osiris E-Concierge Moon Palace Jamaica.

Dear Guest ; We are pleased to hear that you enjoyed the entertainment and that our staff made you feel welcome throughout your stay. Our team takes great pride in offering excellent service, and it’s always rewarding to know their efforts … Show more

Dear Mrs, Romaine. Thank you for your feedback. We're glad you enjoyed the food and appreciated Geovanni’s excellent service, he truly represents the hospitality we aim for. We deeply regret that your upgraded room did not meet expectations, especially on your wedding night. The views and experience promised should have matched the occasion, and we’re sorry they did not. Your comments about staff attentiveness are concerning and will be addressed. This is not the service standard we stand by. We appreciate you sharing your experience, it helps us improve and better serve our guests. Sincerely, E-Concierge Moon Palace Jamaica.

Dear Mrs, Romaine. Thank you for your feedback. We're glad you enjoyed the food and appreciated Geovanni’s excellent service, he truly represents the hospitality we aim for. We deeply regret that your upgraded room did not meet expectation… Show more

Dear Mrs, Anelia. We’re pleased to know you had a positive impression of our staff, and we truly appreciate your kind words in that regard. We’re sorry to hear about your experience with the jellyfish. While we strive to monitor ocean conditions closely and prioritize guest safety, we understand that certain natural occurrences can sometimes be unpredictable. Please know that our lifeguards are always available to assist and provide support in case of any inconvenience in the water, including jellyfish stings. Your comments are important to us, and we will certainly take them into consideration to further improve communication and signage when such conditions arise. Regarding the entertainment, we regret that it did not meet your expectations and will share your observations with the corresponding team for review. We hope to have the opportunity to welcome you again and offer you a more seamless experience. Best regards, E-Conceirge Moon Palace Jamaica.

Dear Mrs, Anelia. We’re pleased to know you had a positive impression of our staff, and we truly appreciate your kind words in that regard. We’re sorry to hear about your experience with the jellyfish. While we strive to monitor ocean con… Show more

Dear Mrs. Sandrea, Thank you for sharing your wonderful experience at Moon Palace Jamaica. We are thrilled to know that every aspect of your stay, from the professionalism of our massage team, especially Lee and Vinaette, to the warm greetings from our bellmen and the friendliness of our security staff, contributed to a delightful visit. Your kind words motivate our team to continue providing exceptional service. We look forward to welcoming you back soon for another memorable stay. Warm regards, Osiris E-Concierge Moon Palace Jamaica.

Dear Mrs. Sandrea, Thank you for sharing your wonderful experience at Moon Palace Jamaica. We are thrilled to know that every aspect of your stay, from the professionalism of our massage team, especially Lee and Vinaette, to the warm greet… Show more

Dear Chung. Thank you for highlighting our location. We apologize that you found our staff unfriendly. Your satisfaction is our priority, and we’ll address this immediately. We hope to welcome you back soon and provide you with the warm hospitality you deserve. Sincerely, Osiris E-Concierge Moon Palace Jamaica.

Dear Chung. Thank you for highlighting our location. We apologize that you found our staff unfriendly. Your satisfaction is our priority, and we’ll address this immediately. We hope to welcome you back soon and provide you with the warm ho… Show more