Reviews of Altamont West Hotel 3 stars
33 Gloucester Avenue, Jamaica Montego Bay, Jamaica
Loading
Guests also reviewed these properties:
Rimini, Italy
Storlien, Sweden
Gabbro, Italy
Chernomorets, Bulgaria
Chagny, France
Kalpitiya, Sri Lanka
Benidorm, Spain
Iteuil, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewAt the end they literally throw me out of the room,they came banging at my door at 1130 am telling me that 1100 am is checking out time,the supervisor was present at my door with another staff member
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewCleanliness, welcoming staff and the food was good
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewAccessable location
No window in room
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewCleanliness and location
Some things were a bit dated
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe front desk clerk lacked good customer service.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation
Building needs more lighting
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was super clean but in comparison to other stays i have had, at a similar price point , some things were a bit dated. I would stay here again without hesitation because the staff was super amazing. They were genuinely nice.
Dated bathroom/ shower
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFriendly and helpful staff
What I didn’t like: Despite the staff being friendly, I was disappointed by the lack of communication from management after my stay was cut short due to unforeseen circumstances. My emails requesting a partial refund or an alternative stay were ignored, which felt unfair given the situation. Better customer service and responsiveness would have made a big difference.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewSize of the suite was spacious with a good size bed. Breakfast was good although the staff could be a bit more pleasant. Clean room, nice toiletries Good location, close to doctors cave and harmony park. Good security
I stayed in a suite, one of the TVs didn’t work and after asking several times for someone to fix it I gave up. Some staff could be more pleasant especially the restaurant staff. No elevator. There is literally a beach across from the hotel but it really needs a clean up.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location & the patio that had great views of the ocean.
Having to walk to Hotel 39 for breakfast and the young lady in the Altamonte dining room wasn’t very friendly.
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewLocation and Breakfast was great.
The door wasn’t sealed properly so we could hear every car that drove by night or day.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff was great, quite pleasant and accommodating.
Leaking water tap in shower.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewAn authentic and interesting hotel with some history, a great location opposite the beach, close to the town but not noisy. Very friendly and helpful staff.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewMini fridge in room. Microwave. Location perfect. Place was clean and it came with breakfast.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNo one bothered us very respectful staff
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe room
There is nothing I didnt like
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewHelpful staff, clean room,
Limited availability for meals
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified review