Paid more to be on the adult side but everything is on the family side, so the walk is far to everything. They charge $10 usd for room service additional per order. Carts were hard to get to go to the parking lot. There is no do not disturb sign, so my room was cleaned and my dust bag went missing after that.

The best food ever, morning, noon and night the food was amazing. I had a medical emergency and they were very helpful. The room and the beach was nice.

Stayed in July 2025

The distance of restaurants and entertainment from main area which was booked was too far.

The staff was very warm and the amenities were great. The concierge staff and front desk, particularly Janique and Tiana, made our stay relaxed and memorable. It seems a great deal is invested in customer service. You helped make his special day a successful celebration. Keep up the good work!

Stayed in June 2025

My room Didn't have a ribe

Stayed in June 2025

There was a horrible sewage like smell as we exited the bedroom to the passage

The swim out room

Stayed in May 2025

Pool and beach could be a little bigger

Very nice, good was delicious!

Stayed in May 2025

Hotel is constantly prioritising Americans over other guests. Quite rude to guests at times. Drinks were promoted as high quality liquor but that's debatable. Hotel constantly forgot things for example special requests (for our anniversary), one day they forgot to make the room, they forgot to bring fresh towels. Def try and avoid spring break.

Gym is great Sports activities at the beach are good when running. Although it finishes at 4. Would be better to run longer. Food at the buffet mostly good and some of the restaurants. The Asian was quite good.

Stayed in March 2025

Food was okay, nothing to recommend to other people, frig did not always work

All the activities, beach and pool

Stayed in February 2025

Different food and drink options

Stayed in January 2025

Not much

Good & convenient

Stayed in January 2025

The New Year's celebrations. Not enough hats etc. No champagne. What was the point of having 2 stages when nothing was seen on the other one. Didn't like the female singer.

. the restaurants were good . The staff at the Zen spa were excellent, especially Odean.

Stayed in January 2025

Some staff very friendly, some indifferent. The race of families to occupy a bed by the pool and leave a towel every morning was hilarious. The hotel should really do something about these practices. Food was mediocre, apart from the Asian place, which was excellent.

Nice resort and overall good facilities, especialle the gym.

Stayed in January 2025

Beach was mediocre! Lunch at hut on zilaria beach not so tasty

Staff were helpful, polite, friendly and professional Loved the Restaurants especially tbe Italian. Lovely decor. Very comfortable bedroom.any little seating nooks Good NYE show Appreciated the shuttle.

Stayed in January 2025

Some parts of the property and the beach did not have WiFi. I was disappointed that I could not listen to my book on Audible while laying on the beach. I also did not like the exuberant prices charged for the NYE celebration. For an expensive all-inclusive hotel, you should not have to pay hundreds of additional dollars to sit on the lawn and watch a NYE show.

Breakfast was typical of all the the other all-inclusive hotels in the area. I was pleased that there were good vegetarian options, including Indian dishes at the buffet and in the restaurants.

Stayed in January 2025

The rain.

all the food was good.

Stayed in December 2024

The beach wasn't the best, rocky.

Stayed in November 2024

The TV in the room did not work

Infrastructure, architecture, spacious rooms, the food was very tasty. Beautiful property, staff was friendly and committed to great customer experience.

Stayed in November 2024

The fact that I had to locate my room myself, no help with luggage, unclear information regarding restaurant reservation, kitchen closing before time.

The entertainment was excellent, the grounds and facilities too.

Stayed in October 2024

Honestly the only thing I wasn't too impressed with was the food to be specific the authenticity of the true Jamaican cuisine

I was impressed with organization of the staff, the excellent entertainment package, the cleanliness overall and the beauty of the property grounds.

Stayed in October 2024

Building was a bit old

Friendly staff

Stayed in October 2024

Bugs at night

With the exception of two staff (front desk) everyone was a 10. I came for one reason to see my friend Bunny Rose (entertainment) He was not scheduled to perform but the powers to be made it happen. That was the highlight of my stay. I was promised when I checked in that calling for a golf cart would not be a problem. Well it was nothing but problems. The hotel was 5 star. Food was very good. Shout out to chef Vanessa.

Stayed in September 2024

The Mosquitowere a bit obsessive. I could have had a few more firm pillows. It is hard to Sleep on very soft pillows. That made it difficult for me to enjoy myself.

Stayed in September 2024

I have vacationed at this loc for years, back when it was the Ritz Carlton. The property needs a facelift, you def see the wear and tear. Our room did not have hot water to shower and there was also a roach in the bathroom area. The staff and food were wonderful, our only concerns were with the rooms.

Grounds and staff were wonderful, very attentive

Stayed in September 2024

AC in the room was not cool enough.

Facilities &;staff.

Stayed in July 2024

One of our luggage was stolen under the staff’s watch but it was retrieved a couple days later

The staff and food was amazing

Stayed in June 2024