Reviews of Royalton Negril, An Autograph Collection All-Inclusive Resort 5 stars
Norman Manley Blvd, 00000 Negril, Jamaica
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff and atmosphere was great
I wish the gym hours were longer
ChatGPT said: Thank you for sharing your feedback! We’re delighted to know you enjoyed the warm atmosphere and our amazing staff. We also appreciate your suggestion regarding the gym hours, your input helps us improve. We hope to welcome you back soon!
ChatGPT said: Thank you for sharing your feedback! We’re delighted to know you enjoyed the warm atmosphere and our amazing staff. We also appreciate your suggestion regarding the gym hours, your input helps us improve. We hope to welcome … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room with the swim up pool was beautiful
I didn’t like the customer service at the front desk. It took a whole day for them to honor my voucher , no one told me there was a guest services. The restaurants were booked . The food was below average. There should be at least one restaurant open at all times or some place to purchase food.
Thank you for sharing your experience with us. We’re pleased to hear you enjoyed the beauty of your swim-up room, but we’re truly sorry to learn that other aspects of your stay did not meet expectations. We regret the delay in honouring your voucher and the lack of clear communication regarding guest services. Your feedback about restaurant availability and food quality is very valuable, and we’ll be sure to review this with our team to improve both service and dining options. We hope you’ll give us another opportunity to provide you with the seamless and enjoyable experience you deserve.
Thank you for sharing your experience with us. We’re pleased to hear you enjoyed the beauty of your swim-up room, but we’re truly sorry to learn that other aspects of your stay did not meet expectations. We regret the delay in honouring you… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe food. Me and mg guest were sick from eating it and had to leave the resort for food
Hello Yasmeen, Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the food during your stay. This is not the standard we strive to maintain, and we completely understand how upsetting this must have been. Please know that your feedback has been shared with our culinary team and management so we can investigate and ensure corrective measures are taken. We appreciate you sharing this with us, as it helps us improve, and we hope you might consider giving us another opportunity to provide you with a much better experience in the future.
Hello Yasmeen, Thank you for bringing this to our attention. We are truly sorry to hear about your experience with the food during your stay. This is not the standard we strive to maintain, and we completely understand how upsetting this m… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe Entertainment team was good.
I think most of the stuff need proper training they have no respect for their guest.
Hello Natasha, Thank you for sharing your feedback with us. We’re happy to know you enjoyed the Entertainment team and the activities they provided. At the same time, we sincerely apologize that your interactions with some of our staff did not reflect the respectful and attentive service we are committed to delivering. Your comments have been shared with our management team so that additional training and coaching can be provided. We truly value your input as it helps us improve, and we hope to have the chance to welcome you back for a more positive experience in the future.
Hello Natasha, Thank you for sharing your feedback with us. We’re happy to know you enjoyed the Entertainment team and the activities they provided. At the same time, we sincerely apologize that your interactions with some of our staff did… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff was pleasant and helpful Food was good
The stay was too short
Hello Crista-Gay, Thank you for sharing your feedback with us! We’re delighted to hear that you found our staff pleasant and helpful, and that you enjoyed the food during your stay. It’s wonderful to know you had a good experience, even if it felt too short hopefully, it just means we’ll have the pleasure of welcoming you back for a longer visit next time! Warm regards, General Manager, Mario Davalos Royalton Negril, An Autograph Collection All-Inclusive Resort
Hello Crista-Gay, Thank you for sharing your feedback with us! We’re delighted to hear that you found our staff pleasant and helpful, and that you enjoyed the food during your stay. It’s wonderful to know you had a good experience, even if… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe design of the property. I stayed in building 2.
Too far from the restaurants.
Hello Natalie, Thank you for sharing your feedback with us. We’re sorry to hear that the location of your room in Building 2 felt inconvenient in relation to the restaurants. While our resort is designed to offer a spacious and relaxing environment, we understand that proximity is important for overall comfort. We appreciate your comments and will certainly take them into consideration as we continuously look for ways to improve our guests’ experience.
Hello Natalie, Thank you for sharing your feedback with us. We’re sorry to hear that the location of your room in Building 2 felt inconvenient in relation to the restaurants. While our resort is designed to offer a spacious and relaxing en… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI enjoyed the hospitality of the staff, the location and not having to pay for meals, Justin the waiter was very friendly courteous and kind. Also I loved the ocean view
I didn't like the birds coming into the outside eating area
Hello Joyce, Thank you for your kind feedback! We’re so happy to hear you enjoyed the warm hospitality of our staff, the convenience of all-inclusive dining, and of course, the beautiful ocean view. A special thank you for recognizing Justin, he’ll be thrilled to know he made a positive impact on your stay! We appreciate your note about the birds in the outdoor dining area. While we do our best to manage this natural part of our tropical setting, we understand how it can be a bit of a nuisance and will continue to explore ways to improve the experience. We hope to welcome you back again soon for another relaxing getaway!
Hello Joyce, Thank you for your kind feedback! We’re so happy to hear you enjoyed the warm hospitality of our staff, the convenience of all-inclusive dining, and of course, the beautiful ocean view. A special thank you for recognizing Just… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe room
The staff was PURE ATTITUDE! Every time I eat either lipstick is on the glasses or it’s dirty! The tables are always not cleaned and the staffs very lazy , the first day I went there I had jerk chicken and it was full of blood , I also had to change receptionist because of the level of attitude I was getting
Hello Cristy, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the issues you encountered during your stay. Your comments about the cleanliness of the dining areas and the condition of the food are deeply concerning. Clean table settings and properly prepared meals are basic expectations, and we regret that we fell short in these areas. This is not the standard of service we aim to deliver, and we will be reviewing your feedback with our Food & Beverage and Housekeeping teams to ensure immediate improvements are made. We’re also very sorry to hear about the interactions you had with members of our team. Professionalism and warm hospitality are core to who we are, and we apologize if you felt otherwise. Your experience with the receptionist and other staff should have been welcoming and helpful, not frustrating. Thank you again for bringing these matters to our attention. Your feedback is important, and we are committed to making the necessary changes to ensure a better experience for all our guests. Warm regards, General Manager, Mario Davalos Royalton Negril, An Autograph Collection All-Inclusive Resort
Hello Cristy, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for the issues you encountered during your stay. Your comments about the… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation right on the beach.
The butler service was not reliable. Needed more local Jamaican food offered.
Hello Stacy Ann, Thank you for your feedback. We're glad you enjoyed the beautiful beachfront location; it’s one of the highlights of our resort. We’re sorry to hear that the butler service did not meet your expectations. Consistency and reliability are key parts of the experience we aim to deliver, and we regret that we fell short during your stay. Your comments have been shared with our butler management team for follow-up and improvement. We also appreciate your suggestion regarding more local Jamaican cuisine. We understand how important it is for guests to enjoy authentic cultural flavors, and your feedback will help us enhance our culinary offerings. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back for a more seamless and satisfying experience. Warm regards, General Manager, Mario Davalos Royalton Negril, An Autograph Collection All-Inclusive Resort
Hello Stacy Ann, Thank you for your feedback. We're glad you enjoyed the beautiful beachfront location; it’s one of the highlights of our resort. We’re sorry to hear that the butler service did not meet your expectations. Consistency … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewNothing.
This is an absolutely awful resort I disliked almost everything about it. We booked a luxury junior suite and it was not luxury at all. It was damp and smelly, bed linen was so damp on arrival we had to have it changed. Plumbing didn't work properly, everything was grubby and in sore need of refurb. Staff paid lip service to our complaints and ignored requests to be moved. Eventually had no option as the floor was so wet from the damp it was a safety hazard. More than 3 people in our group had to be moved due to damp and leaks coming through the roof. Customer service staff said they would do a report on our complaints but never did. The management is fully aware that these rooms, particularly in Blocks 4 and 6, are in very poor condition and should be closed down pending complete rebuild / refurb. Perhaps other areas of the massive resort site were better, but that's not relevant to our experience. Companies like Bookings.com are surely aware of these problems and should refuse to market these rooms to their customers - in fact I would say there is a flagrant disregard of the Trades Description Act with regards to their sales and marketing techniques. Its shameful. In addition to the room problems, the food and restaurants were average at best. Booking restaurants and general communication was difficult - and as for the app - what a nightmare. Some members of the staff were OK, but the general attitude of the staff was poor and sometimes downright rude - they just didn't care. Lack of good training is evident. I have stayed in many hotels and all inclusive resorts in Jamaica, a number of them in Negril, and have never ever experienced such poor standards. There are numerous problems with this resort and its obvious the hotel group is not investing in the property so I strongly recommend you don't book your holiday at the Royalton.
Hello Penny, Thank you for taking the time to provide such detailed and candid feedback. We are truly sorry to hear that your experience at our resort was so far from what you expected, and we deeply regret the many ways we failed to meet even the most basic standards during your stay. We sincerely apologize for the condition of your suite. This is absolutely not the level of comfort or quality we aim to provide our guests. Your safety and well-being should always be our top priority. It’s equally disappointing to learn that your concerns were not taken seriously by our staff and that the promised follow-up never occurred. We understand how frustrating it must have been to feel ignored and unheard when seeking assistance, and we acknowledge that this failure in communication and accountability only compounded the problems you experienced. We also hear your concerns about our app functionality, the dining experience, and the need for stronger staff training and service culture. We appreciate your honest input and take your feedback very seriously. Though we cannot change what happened, we are committed to addressing these issues head-on to ensure future guests have a much better experience. Thank you again for sharing your concerns. We genuinely regret that we fell so short and apologize for the distress caused during your time with us. Warm regards, General Manager, Mario Davalos Royalton Negril, An Autograph Collection All-Inclusive Resort
Hello Penny, Thank you for taking the time to provide such detailed and candid feedback. We are truly sorry to hear that your experience at our resort was so far from what you expected, and we deeply regret the many ways we failed to meet … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewCoffee shop Some of the employees. Specifically the ones at the buffet restaurant
No hot water for 2 days Roaches in rooms Mold by sinks and showers A/C issues in rooms Not enough pool towels Cold coffee hot drinks Rooms musty and several of our groups had to change rooms many times. 2 couples changes rooms 4 times In restaurants food was hit and miss. Steak dinner took almost 2 hours and steak was well done and very salty when asked for medium rare. There were areas that were warm and staff informed us they were not allowed to turn on fans. It’s just a lot. No redress. Too many issues out of their hands. Could not even get a simple coconut water. They don’t serve that here…
Hello Stacey, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the multiple challenges you and your group faced during your stay. First and foremost, please accept our sincerest apologies for the issues with your accommodations. These are serious matters, and we deeply regret that they impacted your comfort and overall experience. We are also very sorry for the repeated room changes your group had to endure. That should never be the case, and we understand how disruptive and exhausting that must have been. Equally concerning is your experience with the food and beverage service. We apologize as well for the service inconsistencies you encountered, both in the restaurants and from certain team members, as well as the inability to control basic amenities like fans for guest comfort. Your feedback has been shared directly with the relevant departments, including housekeeping, maintenance, food and beverage, and guest services. We are reviewing each point carefully to ensure urgent corrective action is taken and that future guests receive the experience we strive to deliver. We understand your disappointment and regret that we fell short in so many areas. Though we cannot undo your experience, we truly hope for the opportunity to make it right should you choose to visit us again. Warm regards, General Manager, Mario Davalos Royalton Negril, An Autograph Collection All-Inclusive Resort
Hello Stacey, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the multiple challenges you and your group faced during your stay. First and foremost, please accept our sincerest apologie… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewGreat
Princes for One day too high not happy at all n for people b-day 🎂🎉🎉🎂 y'all don't offer any thing nor give us anything so ..n y'all don't give us discounts on anything...n y'all charge for everything
Hello Tanika, Thank you for sharing your feedback with us. We're sorry to hear that your experience didn’t meet expectations. We understand how pricing and added value are important. Your comments have been shared with our management team for review as we look into ways to improve our offerings and guest experience. We truly appreciate your input and hope you’ll give us another opportunity in the future to provide you with the kind of experience you were hoping for.
Hello Tanika, Thank you for sharing your feedback with us. We're sorry to hear that your experience didn’t meet expectations. We understand how pricing and added value are important. Your comments have been shared with our management… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Hello Levar, Thank you for your feedback - we're happy you enjoyed your stay. We hope to see you soon
Reviewed: 23 May 2025 · Stayed in April 2025
Verified reviewOur stay was amazing, the staff were all friendly and helpful. There were plenty of activities during the day, and the food was good.
Reservations were hard to get and sometimes we ate at 9pm but we always had plenty to eat.
Hello Beka, Thank you so much for taking the time to share your feedback! We're delighted to hear that you had an amazing stay with us and that our friendly and helpful staff, daytime activities, and food contributed to a memorable experience. We appreciate your note about the challenges with restaurant reservations. We understand how important dining flexibility is to our guests, and we’re continuously working to improve the process to better accommodate preferred dining times. It’s wonderful to know that, despite this, you always had plenty to enjoy and made the most of your time with us. We hope to have the pleasure of welcoming you back to Royalton Negril soon for another fantastic getaway.
Hello Beka, Thank you so much for taking the time to share your feedback! We're delighted to hear that you had an amazing stay with us and that our friendly and helpful staff, daytime activities, and food contributed to a memorable exp… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewBreakfast was Amazing with a lot of options and the friendliness of the staff makes it perfect.
I didn’t like the fact that there wasn’t enough information giving on the speciality resturant especially for the fact that we were celebrating my partners success in the music industry and I did ask about them but was told to try the buffet first with no additional information or location of the restaurants.
Hello Trudi-Ann, Thank you so much for your kind words about our breakfast and the friendliness of our team—it truly means a lot to us! We're thrilled to hear you enjoyed that part of your stay. We’re genuinely sorry to hear about the lack of information provided regarding our specialty restaurants, especially during such a special celebration. Your feedback is important, and we understand how disappointing that must have been. We’ll be addressing this with our team to ensure all guests receive clear and helpful details about dining options moving forward. Congratulations again to your partner on their success in the music industry—we hope to have the opportunity to welcome you back and provide a more seamless and celebratory experience next time.
Hello Trudi-Ann, Thank you so much for your kind words about our breakfast and the friendliness of our team—it truly means a lot to us! We're thrilled to hear you enjoyed that part of your stay. We’re genuinely sorry to hear about the… Show more