Opiniones del Catalonia Montego Bay - All Inclusive 4 estrellas

Estimado huésped: Apreciamos que nos hagas saber tu experiencia. Nos alegra saber que percibió voluntad por parte de nuestro equipo para brindar asistencia, y que pudo disfrutar de algunas de nuestras áreas como las comodidades y la piscina. Valoramos especialmente sus observaciones sobre el esfuerzo continuo de mejora y renovación que está en marcha en nuestras instalaciones. Lamentamos que el idioma haya representado una barrera durante su visita, así como los aspectos que menciona sobre el estado de ciertas áreas como el golfito y la cancha de básquet. Agradecemos sinceramente sus comentarios, que nos ayudan a identificar oportunidades para seguir avanzando en la experiencia que ofrecemos. Esperamos con ansias la oportunidad de hospedarlo nuevamente. Atentamente, Social Listening Team - Equipo de Social Listening, ENA.

Estimado huésped: Apreciamos que nos hagas saber tu experiencia. Nos alegra saber que percibió voluntad por parte de nuestro equipo para brindar asistencia, y que pudo disfrutar de algunas de nuestras áreas como las comodidades y la piscin… Mostrar más

Estimado huésped: Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la playa y que aspectos como la cama y la almohada contribuyeron a una estancia aceptable. Valoramos sinceramente que haya tomado el tiempo para dejarnos sus comentarios, los cuales nos ayudan a seguir mejorando y ofreciendo espacios cómodos para nuestros huéspedes. ¡Esperamos que vuelvas pronto a disfrutar de nuestra hospitalidad! Atentamente, Social Listening Team - Equipo de Social Listening, ENA.

Estimado huésped: Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la playa y que aspectos como la cama y la almohada contribuyeron a una estancia aceptable. Valoramos sinceramente que haya tomado el tiem… Mostrar más

Dear Guest: Thank you for sharing your experience with us! We are happy to know that everything was excellent during your stay and that you enjoyed a pleasant time at our resort. It is a pleasure to know that we met your expectations and that your visit was so positive. We sincerely appreciate your words and hope to have the privilege of welcoming you again soon. Sincerely, Social Listening Team - Social Listening Team, ENJL.

Dear Guest: Thank you for sharing your experience with us! We are happy to know that everything was excellent during your stay and that you enjoyed a pleasant time at our resort. It is a pleasure to know that we met your expectations and t… Mostrar más

Dear Guest, Your satisfaction is our greatest reward. Thank you! We are happy to know that you enjoyed the beauty of the hotel and the island, and that you enjoyed the restaurants and the quality of the food. We especially appreciate your kind words toward Natalia, who diligently assisted you during check-in. We apologize for the difficulties you experienced communicating in Spanish with some staff members, and we appreciate your patience and understanding during this situation. We hope to see you again soon! Sincerely, Social Listening Team - Social Listening Team, ENJL.

Dear Guest, Your satisfaction is our greatest reward. Thank you! We are happy to know that you enjoyed the beauty of the hotel and the island, and that you enjoyed the restaurants and the quality of the food. We especially appreciate your … Mostrar más

Thank you for sharing your experience with us. We are happy to hear that you enjoyed a relaxing stay, especially in the oceanfront room and in the Beloved restaurant, where you enjoyed the relaxing atmosphere and à la carte service. We also appreciate your mention of the room amenities, such as the lamps with USB ports, which contributed to your comfort. We have noted your comments regarding the availability of bilingual staff, the ongoing renovations, and the high occupancy rate at the buffet restaurant. We welcome your comments, as they help us continue to improve our guests' experience. We look forward to welcoming you back in the future. Sincerely, Social Listening Team – Social Listening Team, ENJ

Thank you for sharing your experience with us. We are happy to hear that you enjoyed a relaxing stay, especially in the oceanfront room and in the Beloved restaurant, where you enjoyed the relaxing atmosphere and à la carte service. We also… Mostrar más

Thank you for sharing your experience with us. We're glad to know you found it to be an excellent value, and that you enjoyed our clean facilities, the attentive staff, and the snorkeling area, which is undoubtedly one of our guests' favorite attractions. We also appreciate you mentioning the areas under maintenance. Your feedback is very valuable to us. Sincerely, Social Listening Team - Social Listening Team, ENJ

Thank you for sharing your experience with us. We're glad to know you found it to be an excellent value, and that you enjoyed our clean facilities, the attentive staff, and the snorkeling area, which is undoubtedly one of our guests'… Mostrar más

Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations compared to other hotels you've visited. We appreciate you highlighting the importance of language during your stay. We hope you'll consider giving us another chance. Sincerely, Social Listening Team - Social Listening Team, ENJ

Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations compared to other hotels you've visited. We appreciate you highlighting the importance of language during your stay. We hope yo… Mostrar más

Thank you for taking the time to share your experience! We're glad to know you enjoyed our lovely stays, sunny weather, and varied cuisine, as well as the comfort of our facilities. We appreciate your feedback on the state of the resort and want to assure you that we are actively working on its renovation to continue offering memorable experiences. Your feedback is very valuable to us. We hope to have the pleasure of welcoming you back soon! Sincerely, Social Listening Team

Thank you for taking the time to share your experience! We're glad to know you enjoyed our lovely stays, sunny weather, and varied cuisine, as well as the comfort of our facilities. We appreciate your feedback on the state of the resort… Mostrar más

Thank you for taking the time to share your feedback with us. We are glad to know you enjoyed your dinner during your stay. We also appreciate your comment regarding the availability of umbrellas, as comments like yours help us identify opportunities for improvement to offer a more comfortable and complete experience to our guests. We look forward to welcoming you back soon. Sincerely, Social Listening Team

Thank you for taking the time to share your feedback with us. We are glad to know you enjoyed your dinner during your stay. We also appreciate your comment regarding the availability of umbrellas, as comments like yours help us identify op… Mostrar más

We sincerely regret that your experience did not meet your expectations. We appreciate you taking the time to share your comments, as they allow us to gain different perspectives on the service provided. We understand how difficult it can be to face a situation like the one you describe, and we deeply regret any inconvenience you may have experienced during your stay. Please be assured that your comments will be taken into account with the utmost respect. Sincerely, Social Listening Team

We sincerely regret that your experience did not meet your expectations. We appreciate you taking the time to share your comments, as they allow us to gain different perspectives on the service provided. We understand how difficult it can b… Mostrar más

We truly appreciate your kind review. Thank you! We're pleased to know you enjoyed the cleanliness of our facilities and the recreational spaces available, designed to provide moments of rest and recreation. We also appreciate your observation about the aesthetic maintenance of the bathrooms in our guest rooms; comments like yours help us identify areas for improvement to continue elevating our guests' experience. We look forward to welcoming you again in the future! Sincerely, Social Listening Team

We truly appreciate your kind review. Thank you! We're pleased to know you enjoyed the cleanliness of our facilities and the recreational spaces available, designed to provide moments of rest and recreation. We also appreciate your obse… Mostrar más

Your opinion matters to us; thank you for sharing it. Thank you! We are pleased to know that you enjoyed breakfast and our impeccable services. We regret that the beach was shallow and that the show didn't meet your expectations. We appreciate your comments, as they help us identify areas for improvement. We hope to have the opportunity to welcome you again and offer you an even better experience. Sincerely, Social Listening Team

Your opinion matters to us; thank you for sharing it. Thank you! We are pleased to know that you enjoyed breakfast and our impeccable services. We regret that the beach was shallow and that the show didn't meet your expectations. We app… Mostrar más

Thank you! We are pleased to hear that you had a wonderful stay at our resort and enjoyed our facilities. We are glad to hear that you found the staff friendly and helpful, and that you enjoyed the food and customer service. We especially appreciate your kind words about our Concierge Jensy, who always listened to your needs with professionalism and knowledge. We hope to see you again soon! Sincerely, Social Listening Team

Thank you! We are pleased to hear that you had a wonderful stay at our resort and enjoyed our facilities. We are glad to hear that you found the staff friendly and helpful, and that you enjoyed the food and customer service. We especially a… Mostrar más

We truly value your review and apologize for any inconvenience you experienced. We're glad to hear you enjoyed your reservations at our Italian and Asian restaurants. However, we're very sorry you found the staff reticent and that your room experience wasn't what you expected. We appreciate your feedback regarding the information provided by Booking.com and will work to improve communication. We're sorry the beach didn't meet your expectations. We look forward to providing you with a better experience in the future. Sincerely, Social Listening Team

We truly value your review and apologize for any inconvenience you experienced. We're glad to hear you enjoyed your reservations at our Italian and Asian restaurants. However, we're very sorry you found the staff reticent and that y… Mostrar más

We truly value your review and apologize for any inconvenience you experienced. We are glad to hear you enjoyed the ocean view. However, we regret that your experience did not meet your expectations compared to your previous visits to Bávaro and the Riviera Maya. We appreciate your comments regarding the condition of the facilities and amenities. We will work to improve these aspects. We look forward to providing you with a better experience in the future. Sincerely, Social Listening Team

We truly value your review and apologize for any inconvenience you experienced. We are glad to hear you enjoyed the ocean view. However, we regret that your experience did not meet your expectations compared to your previous visits to Bávar… Mostrar más

Thank you for sharing your thoughts with us. We're glad to hear you found the room comfortable, the service excellent, and that you enjoyed the good variety at the buffet. However, we regret that the air conditioning was too strong and could not be adjusted. We appreciate your feedback and will work to improve this aspect. We look forward to offering you a better experience in the future. Sincerely, Social Listening Team

Thank you for sharing your thoughts with us. We're glad to hear you found the room comfortable, the service excellent, and that you enjoyed the good variety at the buffet. However, we regret that the air conditioning was too strong and … Mostrar más

We truly appreciate your kind review. Thank you! We're glad you enjoyed the snacks and the wonderful beaches. However, we're sorry to hear that children's entertainment is no longer available. We appreciate your feedback and will work to improve this aspect. We look forward to offering you a better experience in the future. Sincerely, Social Listening Team

We truly appreciate your kind review. Thank you! We're glad you enjoyed the snacks and the wonderful beaches. However, we're sorry to hear that children's entertainment is no longer available. We appreciate your feedback and wil… Mostrar más

Thank you for sharing your experience. We're glad to hear you enjoyed the spacious facilities and the adults-only area. We regret that the attitude of some waiters and bartenders was unsatisfactory. We appreciate your feedback and will use it to improve our service. Sincerely, Social Listening Team

Thank you for sharing your experience. We're glad to hear you enjoyed the spacious facilities and the adults-only area. We regret that the attitude of some waiters and bartenders was unsatisfactory. We appreciate your feedback and will … Mostrar más

Thank you for sharing your thoughts with us. We're glad to hear that you found our location convenient, close to the tourist area and the airport, and that you enjoyed the great service and affordable options we offer. We appreciate your kind words about our themed shops and restaurants. We deeply regret the inconvenience you experienced with the dilapidated units, the elevator, and the humidity in your room. We also regret that the limited unit hours and lack of Spanish-speaking staff caused difficulties during your stay. We appreciate your feedback, as it helps us improve. We look forward to providing you with a better experience in the future. Sincerely, Social Listening Team

Thank you for sharing your thoughts with us. We're glad to hear that you found our location convenient, close to the tourist area and the airport, and that you enjoyed the great service and affordable options we offer. We appreciate you… Mostrar más

We truly value your review. Thank you! We're glad to hear you enjoyed our restaurants and friendly staff. We deeply regret that the Wi-Fi didn't work properly and that there were no beach towels available after 9:00 a.m. We're also sorry you found the facilities dated. We appreciate your feedback, as it helps us improve. We look forward to providing you with a better experience in the future. Sincerely, Social Listening Team

We truly value your review. Thank you! We're glad to hear you enjoyed our restaurants and friendly staff. We deeply regret that the Wi-Fi didn't work properly and that there were no beach towels available after 9:00 a.m. We're a… Mostrar más