Reviews of Vip's Motel Luxury Accommodation & Spa 4 stars
Via Rassica 9/B, 25017 Lonato del Garda, Italy
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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWe booked through Booking.com for 4 nights, 4 adults and 3 children (ages 5, 6, 8) in 3 rooms. At check-in, the hotel informed us that they had received our booking with children’s ages listed as 0,0,0 (apparently a technical error from Booking.com). They updated the ages and allowed us to enter the rooms. The next day, when we returned to the hotel around 22:00, one of the rooms was locked, and the hotel refused to open it unless we paid an extra charge of €189 per room (€378 for two rooms), claiming it was due to the children’s ages. They only gave us access after payment. This situation caused us stress and felt unfair and unprofessional.
Dear Guest, you can trust us, the only stress this situatuation created was for us. You made a reservation trought Booking.com, for 4 adults and 3 children (0,0 and 0 years old) and you came hare with 3 children 5, 6 and 8 years old... really we have to explain you AGAIN where is the mistake? Really? Really we need to tell you, AGAIN, we made you a favour calling for days the customer service of Booking.com for let them explain you the mistake and for days you left their calling without answer? Really? And, for concluding, why one "apparently a technical error from Booking.com" would be our responsability? Best Regards
Dear Guest, you can trust us, the only stress this situatuation created was for us. You made a reservation trought Booking.com, for 4 adults and 3 children (0,0 and 0 years old) and you came hare with 3 children 5, 6 and 8 years old... real… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNice place
Breakfast so so
Dear Guest, thank you for your kind review, we wait you soon again as our guest. Best Regards
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewSecond time in this place. Highly recommended.
Dear guest, thnak you very much for your best review for our hotel. We hope to welcome you again. Best regards
Reviewed: 22 January 2025 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in October 2024
Verified reviewReviewed: 3 November 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewPool
Location Poor Breakfast
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 September 2024 · Stayed in September 2024
Verified reviewReviewed: 15 September 2024 · Stayed in August 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThis place is a little way from the centre in a quiet part of town. The swimming pool is lovely. The room was quite large and the bathroom adequate but with a small shower. The staff were super friendly. There’s lovely and secure parking immediately outside the room which was appreciated for the motorbike. Breakfast was good. I had a salad in the evening which was also pretty good.
It’s pretty quirky with interesting decor. I found myself eating alone in the restaurant both in the evening and the next morning so the restaurant area was not particularly popular.
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 July 2024 · Stayed in May 2024
Verified reviewReviewed: 1 July 2024 · Stayed in May 2024
Verified reviewGood location clean
All was good
Reviewed: 20 June 2024 · Stayed in June 2024
Verified reviewLocation perfect for our needs. Quiet, staff accommodating and friendly nicely decorated. Parking was a plus, convenient and safe. Spa and both indoor and outdoor pool was very nice,
Breakfast had a lot of sweets and meat and the eggs were cold 90% of our stay. Not a lot of choices for a vegetarian or people not use to eating sugar. We even tried to order room service for breakfast and although the eggs were not cold they were just passable with no option to choose how you would like them prepared. The supply of items ran out several mornings no matter how early we arrived for breakfast, juice, food, utensils, plates were unavailable on some mornings. This was a problem as our day was on a strict time schedule.
Dear guest, thank you for your excellent rating. We are sorry that the breakfast did not meet your expectations to the fullest but our buffet includes sweet and savory choices, cafeteria, juices, fruits and eggs and if something is missing it is promptly replaced unless the large number of people at once momentarily prevents it. Best regards
Dear guest, thank you for your excellent rating. We are sorry that the breakfast did not meet your expectations to the fullest but our buffet includes sweet and savory choices, cafeteria, juices, fruits and eggs and if something is missing… Show more
Reviewed: 17 June 2024 · Stayed in June 2024
Verified reviewFor a motel I was very satisfied
Dear guest, thank you very much for your great reating and review. We hope to welcome you back soon. Kind regards
Reviewed: 11 June 2024 · Stayed in June 2024
Verified reviewIt was so calming and it a place you go if stress as it relaxing
Nothing
Dear customers, we thank you for choosing our hotel for your vacation. We thank you for your courtesy and thus for the excellent rating and review. We hope to welcome you back soon as our appreciated guests.
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewEverything as I was so stressed I went to relax it was so relaxing there
Nothing
Dear customers, we thank you for choosing our hotel for your vacation. We thank you for your courtesy and thus for the excellent rating and review. We hope to welcome you back soon as our appreciated guests.
Reviewed: 3 June 2024 · Stayed in May 2024
Verified reviewPrivat parking place close to the room. Outside swimming pool - for free. Close was bar, with drinks. With additional cost it is possible to use SPA. Bed comfortable, room clean. Thanks!
In the breakfast - many sweets, some meet and cheese - no hot meal and no vegetables!!!
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewTOP ... TOP ....