Reviews of Villa Treville 5 stars
Via Arienzo 30, 84017 Positano, Italy
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Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation and the view
First 2 nights room allocated Beneath the reception Constant noises
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 December 2024 · Stayed in October 2024
Verified reviewUnfortunately trip was ruined by getting robbed inside the property
Robbed at Villa Treville We got robbed at the hotel premises by their fish supplier. He grabbed our locked bag that the hotel staff had left at the loading bay inside the hotel premises until taxi arrived. Bag contained our passports, cash, jewelry, luxury watch and other valuables. The hotel has the audacity to blame us by saying that the bags were under our custody even though we have hotel CCTV footage of the hotel staff handling and leaving our baggage at the loading bay, pathetic. This led to extremely harrowing experiences, involving the police, attaining emergency passports from embassy in Rome, traveling back and forth from Rome to Positano, re-booking flights twice and a court case. All to end with retrieving some of our belongings but not all and some compensation from the thief, only enough to cover our legal fees. Villa Treville’s management has been shirking their responsibility, despite fervent and repeated assurances at the time of theft that they will cover all our losses and not to worry about anything. Along with unprofessional staff and management they have even managed to hire unprofessional lawyers who never answer their phone or respond to emails! The entirely shameless operation is trying to take no responsibility for the actions of their staff, caused by their lack of security, by their supplier, INSIDE THEIR PROPERTY. And not to mention duping us with a false sense of hope by their management. I’m certain there are much nicer, SAFER and better managed hotels in Positano, I’d suggest giving this one a hard pass!
Dear Nehla, I am deeply sorry to hear about the alledged unfortunate experience you encountered during your trip. However, I must respectfully clarify certain aspects of your review. The incident you described did not occur inside the hotel or under our direct responsibility. The team followed the standard procedures to ensure your belongings were handled appropriately, as confirmed by our records and CCTV footage. While we sympathize with the difficulties you faced, we cannot be held accountable for actions involving external individuals who are not part of our staff. I also want to emphasize that our team has acted in good faith to assist you throughout this situation, including cooperating with law enforcement and supporting your efforts to recover the belongings that you have reported being taken. However, we are unable to accept any form of threats or misrepresentation against our staff or management. At Villa Treville, the safety and well-being of our guests are our highest priorities, and we remain committed to providing a secure environment for all our visitors. I do regret that your experience did not meet your expectations and wish you well in resolving this matter. Sincerely, Martino Acampora
Dear Nehla, I am deeply sorry to hear about the alledged unfortunate experience you encountered during your trip. However, I must respectfully clarify certain aspects of your review. The incident you described did not occur inside the hot… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewThe property and location exceeded every expectation. It is simply outstanding.
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewbest location , close to everything but out of the crazy busy. Grounds were the best and across street from the path of gods if you want to walk
Thanks a lot for your kind feedback
Reviewed: 6 May 2024 · Stayed in April 2024
Verified reviewEverything from check in to check out. The property is beautiful and the staff exceptional.
It is a massive property and a wrong turn can get you turned around a bit.
Reviewed: 25 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 April 2024 · Stayed in April 2024
Verified reviewWhat was promise as a sea view was a partial sea view where you could see a sea. Very good cuisine and perfect restaurant service. Very good housekeeping.
Lots of stairs in the property, not comfortable access to the beach platform, the cars can not arrive to the entrance, so you have to walk, absence of Turkish bath which was clearly promised by phone, rude, arrogant and unprofessional massage therapist who treats you like if you were her staff.The reception should have been more honest regarding the facilities that are not functional -I could have chosen a different property.Loud knocks at the door even when you have DO Not Disturb sign.
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewEverything! It was amazing.
Nothing
Reviewed: 14 October 2023 · Stayed in August 2023
Verified reviewEverything was perfect!! The best location. Few minutes shuttle boat you then escape from the crowded and busy town to this hidden paradise. Most beautiful hotel I have ever stayed. The buildings and facilities fit in the environment so well. Lovely staff. Great food. There's no a single second that i don't miss this place.
Nothing.
Reviewed: 11 May 2023 · Stayed in May 2023
Verified reviewThe transportation from the port to the hotel was done through their small luxury boat, and the journey was amazing. We are received at the hotel and check-in the room in very short time. The staff and the concierge were amazing and regularly follows up using WhatsApp to arrange for reservations, room service, etc.
small ants were noted in the room.
Reviewed: 23 April 2023 · Stayed in March 2023
Verified revieweverything. incredible experience. amazing staff amazing location. A true luxury experience.
Reviewed: 15 April 2023 · Stayed in April 2023
Verified reviewIncredibly accommodating and thoughtful staff. The views are spectacular. The food is excellent. This place is a must-go!
Reviewed: 14 April 2023 · Stayed in April 2023
Verified reviewFabulous private location with high end facility; very professional and nice personnel, private access to sea, sea view gym and the best massage service ever experienced….
Reviewed: 11 April 2023 · Stayed in April 2023
Verified reviewI’ve been in total three times here but everything time you got different feeling and discover something new about the property. The location is perfect you can have the best view of Positano. The staff are friendly and nice providing all the comfort needed. Last but not the least also the restaurant serves tasty food. it’s a place to visit if you are passing by Amalfi coast
everything was perfect
Reviewed: 10 April 2023 · Stayed in April 2023
Verified reviewWe loved the facilities and especially the staff!! Everyone is very professional and warm. The man at the restaurant is so thoughtful and great! Breakfast and everything at Maestro's was delicious. We also love the view on the properties
We stayed in Turandot and our mother in law stayed in a different room right up the stairs from ours (she had a green heart key) and hers was decorated much more to our liking than ours. Turandot, the bed head board is sort of coming apart a little and was very indian inspired. I prefered our Mother in laws decor as did she.
Reviewed: 1 April 2023 · Stayed in March 2023
Verified reviewImpeccable service, super warm welcome. We felt at home immediately
Everything was absolutely perfect!