Check in check out was not well organised

Stayed in May 2025

They should close the hotel to the customers and just continue as an event venue. They should educate the staff regarding how to treat to the customers.

The villa itself, the garden, the view is exceptional.

Stayed in June 2025

It was our 10th anniversary and we stayed at the hotel for two nights. During our stay the weather was rainy almost 24 hours. That is why it was nit possible to visit the garden with 2 kids during heavy rain. Our previously planned activities canceled because of the rain etc. Checkout day weather was perfect. So we checked out at check out time and leave the luggages at hotel and our car to turn back to hotel around 2.30pm. When we turned back around 4pm the hotel was closed for a private event. I wanted to use the toilet but couldnt. Still I cant believe that they didnt accept me and my 6 years old son even to the toilet! I ve never seen this kind of rude treatment in any hotel all around the world. The woman in the reception told me to use the toilet in the garage! For everything that you need they tell you that Hotel Victoria is their sister property but they tell you to use the toilet in carpark! I wanted to go to the garden and take a picture of the iconic Villa Cipressi door but they didnt allow me to go because they are closed for a private event. I wanted to talk with the manager he didnt come. So if you are paying for this hotel please be carefull. The hotel is nice but you may see this kind of behaviors and treatments. I am sure if they explain to the event owner that we are hotel customers and it is our 10 th year anniversary and we could nt manage to take a picture with the iconic door with our two young kids because of the weather conditions and we need 2-3 minutes in the garden, nobody rejects. I am so sad that we turned back to Dubai without having a picture. They made me cry with my white dress and holding my 6 years old son’s hand in front of the hotel and even coulnt use hotel s toilet! Also during our stay there were 2 events both nights till 11 pm and we even didnt ask them when this loud music will stop. ( Also we coulnt have a drink at the bar- cafe because they were closed because of the events whenever we tried to sit there!

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Stayed in June 2025

Everything was very nice. I will come back. I just need to know about the refund? They charged me 230 dollars extra. Please refund it as soon as possible to my card. Thank you.

Stayed in April 2025

i asked to change the room with a better view, they told me 150 euros more, the hotel was already pricy , so i declined. worse hotel on my trip.

not much

Stayed in April 2025

Being denied access to portions of the facilities due to weddings. This ruined what would have been an exceptional vacation. If I ever return, I would almost certainly book the sister property of the Royal Hotel Victoria.

I liked the room with the balcony overlooking the lake. We were in the Bellagio Junior Suite. While the writeup warned of weddings, it was unreasonable to anticipate 4 weddings over our six day stay. The porter, whose name I forget, deserves special commendation. He was everywhere doing everything. Hard working friendly, he is an asset as he makes all the moving parts of the stay work smoothly. The breakfast staff also deserves honorable mention.

Stayed in October 2024

The property has a wedding daily which results in the closing of the restaurant and bar for dinner

Beautiful view, great location

Stayed in October 2024

Expensive

Location was perfect

Stayed in September 2024

The view was fantastic

Stayed in August 2024

Lack of amenities could be difficult for guests

Absolutely stunning scenery and wonderful staff

Stayed in July 2024

nothing that we did not like

Everything was perfect

Stayed in April 2024

The day we arrived the weather was 27 degrees celcius. Our room is sun facing with huge windows. Upon arrival the heaters in the room were maxed out and we honestly felt like we were entering a sauna. Unfortunately the AC is central and so we weren't able to open it, and all the fans were being used, we had to stay out of the hotel most of the day as the heat was suffocating.

Beautiful hotel in a great location. Most of the staff were nice, Adelaide was the most professional and helpful.

Stayed in April 2024

Twice the patio was closed to have a private event. There are other places on the property to enjoy but the patio s the prime location at sunset.

Location, beautiful grounds including a botanical garden. Fantastic breakfast. Very comfortable room. Staff was so helpful making reservations for dinner or making great suggestions for things to do.

Stayed in October 2023

very good location...very nice garden..good breakfast..free shuttle to go train station or ferry terminal...early check in

Stayed in October 2023

There were no communal areas to seat down. A few empty rooms that didn’t make the hotel welcome or warm. I wouldn’t have liked it to stay at the hotel if there was a wedding happening. It takes the magic and the focus of the staff.

Location for me was amazing and I would choose again Varenna. There were no weddings, so that was great as well. The views are outstanding and the staff was very attentive. It was raining on our check out so to find out they had a shuttle was absolutely perfect! The view from the bedroom, outstanding and unbeatable. Great breakfast

Stayed in October 2023

The value for the room size should be reconsidered. Also, we were there three nights and there were weddings during two of those days and nights ... it got to be loud late into those nights. Finally, the staff could have asked how we would be arriving (Varenna-Esino train station) and offered their hotel shuttle for pick-up as we weren't aware.

The grounds and garden of the hotel are beautiful, and we enjoyed the view of the lake from the room. The room price is a bit exorbitant though ... even in peak season with the great view and nice breakfast, the price should be lower given the size of the room and amenities. The staff is kind and attentive though, particularly those at breakfast and the garden. We enjoyed strolling through the botanical garden each day, and nearby Villa Monastero is a must visit. The dining experience at Visteria was terrific, and we also liked the pizza at Victoria Grill, especially the sausage and truffle pizza.

Stayed in August 2023

wedding receptions meant part of hotel out of use for other guests on certain evenings

beautiful location, very friendly staff

Stayed in August 2023

Better soundproofing of the windows, plus blackout/insulating window coverings. Otherwise, staff was amazing. They should be commended for their superlative level of service!

Breakfast buffet was terrific. Property was terrific. Negative was the noise from events and denial of access to restaurant because of them.

Stayed in August 2023

For this price I'm expecting free mini bar AC was very loud and it was not possible to switch it off, so I pull out the fuse. Someone ring phone in the MIDDLE OF NIGHT to ask me to switch AC on. Can You imagine? someone interrupted our sleep in 4 star hotel because of AC...

Amazing view from room, large and comfortable room

Stayed in July 2023

It is a wedding venue, so lovely for the wedding guests so guests may feel a little crowded out and it is quite expensive for a four-star hotel.

Villa Cipressi is my favourite of the historic villas on Lake Como as it has beautiful terraced gardens and a collection of historic rooms from different historic periods. The breakfast room is the other higlight, set in the oldest part of the villa complex with carefully renovated murals of 15th century coats of arms of local familes and other ancient wall paintings. The breakfast is excellent with a full range of fresh European breakfast foods of high quality and the staff are helpful and friendly.

Stayed in July 2023

We weren't able to use the verander area as there was weddings both days we were there which was a pity as its absolutely breathtaking.

It was perfect location. Stunning views of the lake.

Stayed in July 2023

Beautiful view of the lake, great location in Varenna.

Stayed in July 2023

They've blocked some money on my card and it took a week to be unblocked :( Though I've pre payed my stay

Great place, great view

Stayed in April 2023

Queues of tourists coming to check out the hotel gardens.

Loved the view out of the window... could have looked for hours. The hotel service was also excellent. View from restaurant area was amazing

Stayed in May 2023