Reviews of Hotel Universo 3 stars

Nice terrace, clean and traditional service with linen on the table, delicious food , direct access to beach. View of the beach even from standard room. Staff and hotel owners very friendly. Also dog friendly house.

Nothing☺️

Staff very helpful. Special mention to Samantha who went the extra mile to help me with a problem.. Parking staff very good too. Good location and excellent room.

To have no toilets on the level of the bar and dining room is a disgrace. Charging for a sun bed in the hotel's own garden is cheeky as is surcharge for eating on the terrace.

Lovely staff, great family hotel.

Our initial room was dark and unrenovated, but the reception staff kindly offered to move us, which they did quickly.

The staff were exceptionally friendly and helpful. We were very impressed with how the manager dealt with a small issue - they responded so quickly. We will definitely come back here. Food was excellent. Pool and gardens delightful. Great beach access too. Everything was great.

The people were lovely. The location is brilliant

The decor is awful The air con leaked 3 nights out of 4 leaving dangerous puddles on the floor. This also left us shattered on our short break.

Perfect location, wonderful and very helpful staff, good breakfast and dinner, clean, parking. Nice terrace, perfect private beach with free of charge lounger!

Rooms and are little bit old style, bath room can be bigger!

Central and cosy place with a good atmosphere and nice staff.

Nothing

Everything was really nice. From the begining till the end. Complete Stuff ready to help you always!

The fridge from minibar was I think little bit defekt because after the Guy from Service came to check it , the noise was still apearing . But is not a reclamation is just a signal Alarm for the Stuff to check what they can do.

The hotel has a charming atmosphere, absolutely positive vibes, nice staff. Particularly liked the silver cutlery at breakfast, the car parking place and the free rental bikes.

The room we were in had some trouble with the A/C unit. It functioned and kept the room cold but was a bit noisy during the nights. Probably will need some technical maintenance, refreshment soon.

very nice hotel, with very kind staff (REALLY VERY KIND...even more than I expected taking into consideration my previous experience in various hotels). Breakfast was very delicious. Beach - wonderful. Swimming pool - quite small but cosy. Many additional possibilities. Many restaurants. I really enjoyed this stay!

Some hidden costs concerning the sunbeds... but taking into consideration a very kind staff and wonderful stay, it was not such a problem, as due to sunbeds' reservation I did not have problems with free space on the beach (like in some other hotels)

Nice and helpful staff!

Location is great, best staff ever, nice restaurant and excellent breakfast.

Beautifully located, very friendly and helpful staff of this family-run hotel. We received an upgrade to enjoy our dinners outside on the terrace area every evening, something we only finally understood after the 2nd evening. Food was DELICIOUS - nice variety to choose from every evening, 2 courses and dessert at the table, with salads at the buffet. You get your own umbrella with seats assigned for the entire stay. Beach was very clean as well. Shopping street easily accessible, yet located right at the beach. Caribe Bay, a water fun park, is in walking distance (10-15 mins) and also worth a visit. And finally: you can catch a bus to get to the ferry terminal for day trip to nearby Venice. Highly recommended!

Having more time available to stay longer... other than that nothing really comes to mind!

Nice and helpful staff, great location right at the beach, own free parking, tasty breakfast

Bed was of poor quality, smell of drain in the bathroom

I have not seen such a lovely staff in years! The terrace is top, I enjoyed the breakfast there and late nights out there chilling. The food in general was also perfect.

The breakfast was fantastic a wonderful array of variety of delicious things to eat in the morning with wonderful view.

There doesn’t seem to be free sunbeds to use!