Opiniones del The Convo Lake Como 3 estrellas

Good evening Roger, Thank you for your feedback. Due to unforeseen circumstances, considering the heatwave we are experiencing lately in Como we did our best to make you feel comfortable and relocate your rooms to our brand new sister property just across the road. It is definitely not a lower range property. Instead the rooms are very spacious, clean and fresher which we chose to allocate to your party in order to minimize the minor inconvenience you incurred. Nevertheless, I am glad you enjoyed at least the location. Safe travels, Isabella

Good evening Roger, Thank you for your feedback. Due to unforeseen circumstances, considering the heatwave we are experiencing lately in Como we did our best to make you feel comfortable and relocate your rooms to our brand new sister prop… Mostrar más

Dear Sonia, Thank you for your feedback and I am glad to hear that you enjoyed our central location. Breakfast is served in our partnership restaurant just 3 minutes away yes and the espresso machine is also offered complimentary to our guests in our lobby. Our reception does closes at 6pm yes, but we are available for any matter or assistance anytime for our guests. Safe travels, Isabella

Dear Sonia, Thank you for your feedback and I am glad to hear that you enjoyed our central location. Breakfast is served in our partnership restaurant just 3 minutes away yes and the espresso machine is also offered complimentary to our gue… Mostrar más

Dear Irma, Thank you for sharing your experience with us. I apologize for the inconvenience caused by the humidity issue in your original room and the need to move you to another hotel nearby. We understand how disruptive this must have been, and regret that the situation affected your stay. Please be assured that we take these matters seriously and are working to resolve any such issues to improve comfort for our guests. Safe travels, The Convo Lake Como Team

Dear Irma, Thank you for sharing your experience with us. I apologize for the inconvenience caused by the humidity issue in your original room and the need to move you to another hotel nearby. We understand how disruptive this must have b… Mostrar más

Dear Cristina, Thank you for your kind words about our team and location — we’re glad to hear you had a warm welcome and enjoyed the convenience of our setting. We’re sorry, however, to hear about the unpleasant smell from the pipes and the noise within the hotel. Your comfort is important to us, and we’ll be looking into both issues with our maintenance and management teams to prevent similar concerns in the future. Warm Regards, The Convo Lake Como Team

Dear Cristina, Thank you for your kind words about our team and location — we’re glad to hear you had a warm welcome and enjoyed the convenience of our setting. We’re sorry, however, to hear about the unpleasant smell from the pipes and t… Mostrar más

Buongiorno Luciana, Thank you for your feedback. It was nice meeting you all. Apologies if we did not notify you on time that the restaurant we work in partnership with, is closed on Labour Day in Italy today. As explained earlier your room rate did not include breakfast on this day for this reasons. Perhaps a misunderstanding. Nevertheless, It was a pleasure meeting your lovely family. Safe travels, Isabella and the Convo team.

Buongiorno Luciana, Thank you for your feedback. It was nice meeting you all. Apologies if we did not notify you on time that the restaurant we work in partnership with, is closed on Labour Day in Italy today. As explained earlier your roo… Mostrar más

Buongiorno Josep Maria, Thank you for your feedback, I'm glad you liked our very central location. Just to highlight to you that you didn't have breakfast inclusive in your room rate. Our breakfast is served in a partnership restaurant just few minutes away. The muffin and coffee you are referring to is our complimentary snacks we offer free of charge for our clients. Perhaps next time ! Safe travels, Isabella

Buongiorno Josep Maria, Thank you for your feedback, I'm glad you liked our very central location. Just to highlight to you that you didn't have breakfast inclusive in your room rate. Our breakfast is served in a partnership resta… Mostrar más