Reviews of Splendida camera familiare con lucernario a 500 mt dal mare
Via Bassagrande 72 bis, 54033 Marina di Carrara, Italy
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Reviewed: 23 July 2023 · Stayed in July 2023
Verified reviewReviewed: 26 October 2022 · Stayed in October 2022
Verified reviewit was clean
it took us over an hour to check into the property. when we arrived it was so dark we thought we were at the wrong address. we tried calling the number on the sign outside without success. I tried calling the number thru booking.com. no answer. I tried emailing without response. I then called booking to question the location and finally received a response from host with three passwords. one for the gate one for the door and one for the room. the lights went out every few steps we took. it unit was on the very top up a spiral staircase. it was very hard for my husband to climb all the stairs because of hip issues. we had been traveling all day and all we wanted was to relax in bed. the host never responded to my request for a unit on the lower level so we just decided to stay. the shower didn’t have a door or a curtain and the entire bathroom floor was wet after we both showered which was dangerous to be standing in to dry my hair. after all the issues when we tried to leave in the morning the gate would not open. we tried waiving our hands over the sensors tried waking around them looking for buttons. after about 20 minutes of being trapped inside we had to ask the neighbor to enter the passcode outside the gate. we have been traveling around Italy over one month staying at various bnb’s hotels and motels. this was the worst experience we had. very disappointed
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially after a long day of travel. We’re glad you found the apartment clean — cleanliness is something we care deeply about. However, we sincerely regret the difficulties you encountered during check-in and your stay. We’d like to clarify a few important points for future guests: • Our property offers self check-in to provide maximum flexibility, and access codes are always sent in advance via Booking.com messages or, when possible, through WhatsApp. We apologize if you didn’t receive the instructions or couldn’t reach us right away — that is not the level of service we aim to provide, and we are already reviewing our procedures to prevent similar issues in the future. • Regarding the room location: we always do our best to accommodate specific requests, but unfortunately, this depends on availability. We’re sorry we were unable to assign you a ground floor unit in this case. • The shower is in an open design, common in many European properties. We understand it may not suit everyone’s preferences, and we’ve taken your suggestion to heart: we’ve already installed a shower enclosure. • We’re also very sorry for the inconvenience with the gate in the morning. This was an unusual issue, likely due to a temporary power outage. Nevertheless, we’ve taken extra steps to ensure instructions are always clear and complete, including emergency contact details. We’re sorry to hear this was the least positive experience of your trip to Italy, but we truly appreciate the time you took to share your review — it helps us improve. We hope the rest of your journey went smoothly, and should you decide to give us another chance in the future, we would be happy to offer you a much better stay. Warm regards, Nicola | Host
Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially after a long day of travel. We’re glad you found the apartment clean — cleanliness is something we care deeply about. Ho… Show more
Reviewed: 5 October 2022 · Stayed in September 2022
Verified reviewCleanliness
The three different access codes to enter hotel room. Instructions were not clear, booked room through booking.com. On calling number displayed outside hotel was answered by answerphone rather than a human being who could answer queries re access codes. I was left waiting for 1 1/2 hours before I could access my room. Also the shower cubicle door was missing and a neighbours dog was howling for most of the night but this issue was beyond the control of the hotel owners.
We sent all the codes in time, the guest didn’t read the information we sent him before he arrived