Reviews of Hotel Smeraldo 3 stars
S.Maria A Cubito 327, 80019 Qualiano, Italy
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Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewWe’ve stayed here a few times and never had any issues. The staff is kind, breakfast is great, parking is free! It’s worth it.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe pool is a very nice, clean and modern. The hotel has different rooms, all modern, some bigger, some smaller, but some have a jacuzzi, which is very nice.
The breakfast is more towards croissants rather than the ham and eggs menu, which I would prefer. No eggs, at least at the hours I went there.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewIt was excellent run the staff were very helpful especially Luigi and his son Pepe who went the extra mile to help
There was a few different places to eat but you have to love pizza the bus service is not great and the tram was closed for maintenance work so you definitely need a car if you have a car it is central to getting around the hotel is very quiet and clean
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewVery friendly staff. Amazing clean rooms with jacuzzi. Nice pool with a bar. Best value for money in Napels. Its far from the city centre but perfect if you come by car because you can park safely on-site. 10/10 very happy with our stay
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGreat service from the reception!
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewParking was free Near to the beach
The breakfast is all sweet and not much options The room was extremely small for 3 of us, I do not think it was made by 3 beds, as you could see that they pushed the king bed to the corner and put a sofa bed on it The toilet was really small We thought it was not that far from Naples, but indeed it is
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe staff was excellent very helpful they really made it easy and the staff couldn't have been more attentive or helpful they were great
The location was kind of at a traffic circle and far from the airport and it was our last night in Naples and we really were looking for something that was easy to get to the airport and it was not it was not a great location for leaving early in the morning we had a car and there were many good restaurants within easy car distance and within walking distance there was an Italian restaurant pizza classic Italian place and a sushi place
GOOD EVENING THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW GOOD EVENING
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe nigh Auditor was the best person there!
good evening dear customer, thank you for your positive review we hope to see you again later best regards
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewThey were very kind whit me
The breakfast was nice but it will be better
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewInternet was very bad
good evening dear customer, we are sorry for the problem caused by the weak internet line (a problem not caused by us but by work in progress on the external line) for the rest we hope to have satisfied you in the best possible way. Best regards
good evening dear customer, we are sorry for the problem caused by the weak internet line (a problem not caused by us but by work in progress on the external line) for the rest we hope to have satisfied you in the best possible way. Best re… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewEverything, except...
... the smell outside the hotel or in the area, which the hotel of course can do nothing about, but is still very annoying. It was constantly smoky, all the time, even my clothes smell like I have been barbequeing all day.
Good evening dear customer, thank you for your positive review, we hope to be able to host you again in our facility in the future. Unfortunately, as you rightly pointed out, due to the bad smell coming from outside we are vulnerable to this problem that does not depend on us. Best regard
Good evening dear customer, thank you for your positive review, we hope to be able to host you again in our facility in the future. Unfortunately, as you rightly pointed out, due to the bad smell coming from outside we are vulnerable to thi… Show more
Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewstaff was very helpful
THANK YOU FOR YOUR POSITIVE REVIEW. KIND GREETINGS
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewRoom was ok. Price was decent for a Saturday night. We had a balcony (albeit without a good view).
The photos of the hotel made it look much much better than it was in real life. As soon as you arrive, the disappointment hits you. One of the reasons we chose this hotel was that it had a swimming pool. We were going to arrive there after a long day and could do with a relaxed afternoon. In the hotel description and policies here, they fail (...) to mention that there is a surcharge (€15 per person!) for using the pool. It also closes at 18:00. We ended up not using it. The surrounding area is pretty bad. There is literally nothing interesting anywhere near the hotel. Our local friends had a good laugh when they heard we were staying in this area. Breakfast was very poor, probably the worst continental breakfast that I've had in a hotel. It generally has a weird vibe, it's the sort of hotel where they give you the TV remote together with your room keys when you check in. It wouldn't be fair to say that the staff were impolite as such, but they do have a certain style. Overall I can't give a warm recommendation.
Good evening, we are sorry that the view of the room was not to your liking, but we would like to remind you that we are in the province of Naples and not on the CARACCIOLO LUNGOMARE, furthermore, as clearly specified on booking, the swimming pool has opening hours from 09.00 to 18.00 and only in weekends an extra cost which is not €15 as specified by you. Unfortunately we can't do anything about the surrounding air, this is not our responsibility. We apologize for our ignorance, but what's strange about handing over the keys and remote control upon arrival? For breakfast there is everything you might need. However, wishing you a happy day, we would have a lot to say about the rudeness of the staff, considering that at check-in you also started joking with the person who welcomed you. Good continuation The Management
Good evening, we are sorry that the view of the room was not to your liking, but we would like to remind you that we are in the province of Naples and not on the CARACCIOLO LUNGOMARE, furthermore, as clearly specified on booking, the swimmi… Show more
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 August 2024 · Stayed in July 2024
Verified reviewReviewed: 8 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewUnique, very classy and comfortable. I Have been in many hotels around Italy and England but This Is Real pearl hidden in quite challenging surrounding ;) There we felt safe, calm and had chance to relax properly. Lovely swimming pool and Amazing beaches (Kami,Afrodita) just 10 minutes from the hotel. Huge shopping centre 5minutes from Hotel. Breakfast in typical italian style - sweet :) People open, friendly, kind and with great sense of humore 🤍 This kind of place that you are sure to visit more than once.
Good evening, we thank you for your positive review and we hope to be able to host you again at our facility Best regards
Reviewed: 24 April 2024 · Stayed in April 2024
Verified reviewFree parking, that was very important to us. staff was very kind and welcoming and the only place where they knew english! (we've stayed in 5 hotels by then) the room was very clean and tidy
Breakfast was quite poor Area a bit distand but we knew that, I'm just saying, there isn't much to see if you're not travelling by car around there
Reviewed: 13 March 2024 · Stayed in March 2024
Verified reviewReviewed: 9 March 2024 · Stayed in March 2024
Verified review