Via della Pergola 21, San Marco - Santissima Annunziata, 50100 Florence, Italy
Based on 8 apartment reviews
6.5Cleanliness
7.6
Comfort
7.5
Location
9.5
Facilities
7.6
Staff
8.5
Value for money
7.9
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 8
Reviewed: 14 September 2024
Michael
United KingdomThe stairs up to the apartment, not for elderly, but good exercise.
Very big spacious apartment, everything you need. The view from the balcony is amazing. Every room has an on suite bathroom. Located close to the centre.
Stayed in September 2024
Reviewed: 5 August 2024
Maclain
United KingdomWhere to start. Our flight arrived 3 hours before check in time and we were denied an earlier check in as we were told the apartment would not be ready. I have no idea what was being "made ready". The photos are old as the entire apartment is tired, poorly maintained and nowhere near as fresh as the photos appear. Bathrooms were dirty, water stained glass and mirrors, hairs in the bath, mouldy and leaky shower seals, a member of the party also cut their finger on the damaged metal shower cable. We had to clean the bathrooms ourselves on arrival before using. Crumbs and children's colouring pencil shavings on the rugs. Stained furniture , torn and ripped furniture, frayed rugs. Kitchen cupboards don't close properly, fridge door doesn't stay shut, cracked glassware. Broken blinds, peeling paint, multiple light bulbs not working, layers of dust on multiple surfaces. Only air con unit that really worked was the master bedroom, the rest of the apartment was almost unbearable to be in during the day. Other than fresh bed linen i don't think the apartment had been touched since the previous occupants and there generally appears to be no regular maintenance.
Amazing location, just a few minutes walk from the Cathedral piazza. Amazing view from the terrace but be warned in the height of summer at temperatures over 35 degrees C , it's unbearable to use during the day.
Stayed in August 2024
Reviewed: 6 April 2024
Paul
BelgiumThe upstairs bedroom is small, with no wardrobe, and limited privacy, with a glass partition onto the bedroom below. This is not clear on the website. The kitchen is adequate, but we were disappointed that basics and essentials were not in the flat - not even salt and pepper! Also, there were limited detergents and cleaning products. It just seemed a little mean. In such a well-appointed apartment, you would expect more than just the bare minimum. A few simple tweaks, and the apartment would be fabulous!
We arrived earlier in Florence than planned due to our flight plans being changed. We really appreciated the flexibility offered so that we could check in earlier. The apartment is very spacious, a retreat from the bustle of Florence, but excellently located. It's just 5 minutes from the duomo. The downstairs bedrooms are unusually large, with walk-in wardrobes and great bathrooms. The lounge is a cosy place to relax, and when the sun is out, the terrace is spectacular.
Stayed in April 2024
Reviewed: 11 January 2024
Albert
AndorraWe were not asked at the delivery of the keys of the passport photos, We had to do it later. And what is not acceptable is that they insist with a lot of messages that they want a 400 euro deposit paid with credit card, but then they do not come to pick up the keys and check the appartment. Do they really pretend to have a 400 euro deposit and not do the inspection in our presence?
Completely disorganized paick up of the keys. I asked to change pick up to 12:00 hours. They did not answer. I arrived to Florence earlier, I asked to advance 30 minutes. They said no way, but they accepted the 12:00 initial request. We went to the appartment at 12.00 0'clock. Nobody there. Contact phone no answer. Appartment itself no answerFinally at 12:20 somebody came out to the street entrance and told us he had been in the appartment terrace and could not hear the door bell. Very strange.
Stayed in January 2024
Reviewed: 19 September 2023
Rosemary
United KingdomThe plumbing was a bit hit and miss and it would have been good to have more pillows. There were 77 steps to the front door so not good for young children or those who find steps tricky. But the height allowed the fabulous views from the terrace.
The apartment is lovely. It's quirky and it's major plus is the stunning roof terrace. All rooms are a good size. The contact was very helpful indeed.
Stayed in September 2023
Reviewed: 24 July 2023
Elżbieta
PolandIt could have been a bit cleaner, some stains on carpets and a bit of dust but nothing huge. It would be nice to have more wine glasses and glasses in general as we were 5 and only had 3 wine glasses. It is not a flat for someone with limited mobility as there are 60+ steps to take but for anyone normal fit it is not an issue
Great location, super to close to everywhere, amazing balcony with the best view you can get in Florence, the balcony is 10/10. We also liked the fact that you have 3 bedrooms and 3 bathrooms so it is very comfortable. Overall I would recommend to friends and would be back
Stayed in July 2023
Reviewed: 19 June 2023
Hollie
United Statesbe warned this is a top floor apartment without an elevator. So it is a climb, especially with luggage
this property is just darling. The apartment itself is lovely and beautifully styled. and the roof terrace is too gorgeous for words - the sunsets are worth staying in for. and it’s a quiet break from the tourist madness 5mins down the street
Stayed in June 2023
Reviewed: 11 April 2023
Sheryl
United StatesUnfortunately, the steps to the kitchen and family room were a steep climb. It would have been nice to have a few tea bags and sugar packs available. As well, more toilet paper and a roll of paper towels would have been appreciated. Please consider providing hand soap in addition to the small bottles of shampoo/body wash.
The apartment is a nice size and true to the pictures advertised. It feels like a house, except you must climb and keep climbing steps to finally get inside. The view from the roof balcony was lovely. There were extra pillows and blankets if needed. I appreciated the new hair dryer and would have loved to wash a load of clothes if we had time since a washer and large drying rack was available.
Stayed in April 2023
Showing 1 – 8
Rome, Italy
Wolfach, Germany
Adelaide, Australia
Bardolino, Italy
Divača, Slovenia
Taichung, Taiwan
Harkány, Hungary
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content