Opiniones del Serendipity Rooms

Dear Sosa, Thank you for sharing your experience. We are delighted to hear that you appreciated our prime location and the friendly service provided by our staff, who strive every day to deliver high-quality service. We are sorry to hear that the mattress did not meet your expectations as we usually receive positive feedback about it. We truly appreciate your valuable feedback and the positive points you highlighted during your stay. Your comments are important to us and will help us continue to improve our services. We hope to welcome you again in the future. Best regards, Back Office Manager Serendipity Milano

Dear Sosa, Thank you for sharing your experience. We are delighted to hear that you appreciated our prime location and the friendly service provided by our staff, who strive every day to deliver high-quality service. We are sorry to hear … Mostrar más

Dear Alba, Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not fully meet your expectations. Regarding the pricing in Milan, it can vary significantly depending on the time of year and the presence of major events, which can influence the rates across the city. Unfortunately, without further details, we are unable to fully understand what specific aspects you feel could improve in terms of service, but we are always open to suggestions to enhance the guest experience. We are also sorry to hear that the design did not meet your preferences. However, it is an aspect that is usually very much appreciated by our guests, and we regret that it was not to your liking. In addition, we would like to inform you that we offer different pillow options, and a simple request at reception would have allowed us to provide you with a more comfortable alternative. We regret that this opportunity was not taken during your stay. We sincerely hope to have the pleasure of welcoming you back in the future. Best regards, Back Office Manager Serendipity Milano

Dear Alba, Thank you for taking the time to share your feedback. We appreciate your comments and are sorry to hear that your stay did not fully meet your expectations. Regarding the pricing in Milan, it can vary significantly depending on… Mostrar más

Dear Daniel, Thank you for taking the time to review our property after your stay. We are happy to note that you appreciated the position of our property. As guest satisfaction is our top priority, we are sorry to hear that you are not totally satisfied with the cleanliness of your room, in fact the score usually given by our guests in this category is very high, almost 9 of 10. . We want to assure you that we take every comment received from our guests seriously and are always ready to take advantage of them to constantly improve our services. We always aim to provide a comfortable and pleasant experience for our guests, and your input helps us maintain high standards. We hope to welcome you again in the future. Best regards, Back Office Manager Serendipity Rooms

Dear Daniel, Thank you for taking the time to review our property after your stay. We are happy to note that you appreciated the position of our property. As guest satisfaction is our top priority, we are sorry to hear that you are not tot… Mostrar más

Dear Cervero, Thank you for your feedback. We always strive to provide the best experience to our guests, and we regret that your stay did not meet your expectations. Regarding the check-in process, we would like to clarify that the official check-in time, as stated on Booking.com at the time of booking, was from 2 PM. You arrived well before this time, but we were glad to offer you the possibility to store your luggage free of charge and made every effort to prepare the room as soon as possible. Unfortunately, it was not possible to have it ready before the official check-in time. However, at 2 PM, as scheduled, your room was fully prepared and available, so we do not understand the reason for this complaint. Furthermore, each of our rooms is unique in design, a feature highly appreciated by our guests. We always encourage our guests to communicate their room preferences in advance so that we can reserve their preferred option exclusively, but in this case, we did not receive any such request. As for the noise issue, we are located in a quiet internal street, far from the typical hustle and bustle of a metropolis and we do not completely understand which kind of noise did you hear. And of course, the room was probably dark as it was a cloudy and rainy day. We appreciate genuine and objective feedback, as it helps us improve. We have been working professionally in the hospitality sector for over 10 years, and we take all reviews seriously. However, in this case, your comments seem more like an unjustified complaint rather than constructive criticism. We wish you the best! Kind regards, Back Office Manager Serendipity Milano

Dear Cervero, Thank you for your feedback. We always strive to provide the best experience to our guests, and we regret that your stay did not meet your expectations. Regarding the check-in process, we would like to clarify that the offic… Mostrar más

Dear Isabel, we wanted to thank you for reviewing your experience with us after your stay in Milan. We are very pleased that you have mentioned the good location of the property, which is situated in the historical heart of Milan and just a few steps away from the Duomo and the main attractions. Your positive feedback is very important to us. We are very sorry if you were not able to appreciate the comfort of our services, but we care to point out that we check our rooms accurately everyday with our cleaning staff and no issue on your mattress was noticed. Furthermore, our staff has received no negative feedback during your stay regarding the issue you have pointed out. We are always in touch with the maintenance staff, to promptly fix any possible issue, so we would have been more than pleased to help you. Hope to see you next time as well. Kind Regards, Back Office Manager Serendipity Rooms

Dear Isabel, we wanted to thank you for reviewing your experience with us after your stay in Milan. We are very pleased that you have mentioned the good location of the property, which is situated in the historical heart of Milan and just … Mostrar más