Reviews of Serendipity Rooms - Navigli
Via Galeazzo Alessi, 6, Milan City Centre, 20123 Milan, Italy
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewQuite
unreliability in air conditioning
Dear MSH, Following your check-out, we inspected the air conditioning system in the apartment and found that it was set to heating mode (sun symbol) instead of cooling. As with all air conditioning systems worldwide, the snowflake symbol must be selected to activate cooling. This is a universally recognized standard. This is the reason the air conditioning was not functioning as expected during your stay. Please also note that our staff provided remote assistance on multiple occasions to help set the system correctly. For these reasons, we found your rate extremely unfair, also because you assigned positive scores to other categories. We wish you the best. Kind regards, Back Office Manager Serendipity Milano
Dear MSH, Following your check-out, we inspected the air conditioning system in the apartment and found that it was set to heating mode (sun symbol) instead of cooling. As with all air conditioning systems worldwide, the snowflake symbol m… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe room was comfortable and the air conditioning was great
Too far from the train station and this was not obvious while making the booking - very difficult to locate and an hour spent standing outside trying to reach the contact - never received a door code so couldn't risk going out for the evening
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLocation is nice - walkable to Duomo. Public parking is available in 5-7min walk.
1. We received request to pay tax/send passport photos while I was already driving on the highway. Without this - you won't get check-in details (we'd appreciate if it would be sent 24h in advance via Booking.com and not via private Whatsapp too) so we can pay and take photos of documents in advance without hurry). 2. You need internet and working phone to enter the room. If your phone battery died - you won't be able to open it (you need to be online).
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewGood location. Easy instruction to check in and check out.
Wasn't clean. Dust on surfaces & smell of cigarettes inside. Unfortunately, the smell stays in a room even with open windows & on bed sheets, towels etc.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewNice location, great bedding
Humidity ++ in the bathroom, bad shower
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewGood location. Friendly staff. Spacious.
A bit tricky check-in. Shower in smaller room needs to be fixed. Bed in bigger room is too soft so not comfortable to me.
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe room is very comfortable, clean. Beds are comfy too. Big bathroom and good atmosphere
There were only 2 towels and we were 3. There was also no toilet paper, however, we wrote to the staff and they immediately solved it.
Reviewed: 5 March 2025 · Stayed in January 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewPurely Italian home. Beautiful design of appartments, lots of amenities. Close to the center.
As for the minuses: there was no tea (but I understand that I didn't come to London =) ) it's very cold, so if you visit Milan in winter, dress warmly.
Dear Yevhen, Thank you for your feedback! We're glad you enjoyed the design of the apartment and the amenities, as well as the central location. We appreciate your understanding regarding the lack of tea, that we usually provide for feee. We agree, Milan can get quite chilly in winter, so it's always a good idea to bundle up! Next time do not hesitate to request it during your stay. We will be more than happy to provide it! We hope to welcome you again soon. Best regards, Back Office Manager Serendipity Milano
Dear Yevhen, Thank you for your feedback! We're glad you enjoyed the design of the apartment and the amenities, as well as the central location. We appreciate your understanding regarding the lack of tea, that we usually provide for feee… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewStanza comoda e calda
Self check in
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewevery thing
the toilet was a little bit cold the heater founded there was not enought .. but other every think was perfect
Dear Khaled, Thank you for your review! We’re glad to hear that you enjoyed your stay! We also appreciate your feedback regarding the temperature in the bathroom. Following your suggestion, we’ve added an electric heater in the bathroom that can be independently controlled. This has certainly improved the comfort of our guests, and we look forward to welcoming you again! Best regards, Back Office Manager Serendipity Milano
Dear Khaled, Thank you for your review! We’re glad to hear that you enjoyed your stay! We also appreciate your feedback regarding the temperature in the bathroom. Following your suggestion, we’ve added an electric heater in the bathroom t… Show more
Reviewed: 15 December 2024 · Stayed in November 2024
Verified reviewReviewed: 5 December 2024 · Stayed in December 2024
Verified reviewReviewed: 5 December 2024 · Stayed in December 2024
Verified reviewBeautiful, clean, spacious apartment right in the centre. Extremely friendly staff, please note there is no reception team so contact is via whats app. Upon payment staff will send details on how to enter building and include a video and are available 24 hours
Dear Jessica, Thank you so much for your kind review! We are thrilled to hear you enjoyed the apartment and the central location. We appreciate your understanding regarding the check-in method that allow our guests to check-in during the permitted check-in time at the hour they prefer. Also, we are glad our team was able to assist you. We hope to welcome you back soon! Best regards, Back Office Manager Serendipity Milano
Dear Jessica, Thank you so much for your kind review! We are thrilled to hear you enjoyed the apartment and the central location. We appreciate your understanding regarding the check-in method that allow our guests to check-in during the p… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewThe location is great but that is about it.
The room feels dark, cold and humid. It is on the ground level, so the windows are darkened and no light enters. The artificial light feels like hospital lighting. It is absolutely not what you would expect for this price, and one of the worst stays I have had.
Dear Laura, Thank you for your feedback. We’re glad to hear you appreciated our location, but we regret that your experience did not meet your expectations. We would like to point out that during your stay, the weather was comparable to a winter day, and therefore, it was normal that no natural light entered as the sky was always cloudy. It was only necessary to turn on the heating pump to adjust the temperature of the room according to your habits and needs in a few minutes, and after you noticed it to us we immediately intervened to give you support. We intervened to give you support on many other things, and we are sorry that you did not mention it. In an objective review, which it should be, the positive things should also be listed. However, we take seriously each comment we receive, and we will look into ways to improve our services for our guests. We hope you might consider staying with us again in the future in one of our properties located in the very heart of Milan. Best regards, Back Office Manager Serendipity Rooms Navigli
Dear Laura, Thank you for your feedback. We’re glad to hear you appreciated our location, but we regret that your experience did not meet your expectations. We would like to point out that during your stay, the weather was comparable to… Show more