Staff

Stayed in August 2025

Room was a little cramped

The staff, to a person, were so kind!!

Stayed in September 2025

The up and over the steps for the bathroom was not ideal for a senior woman.

The location was perfect. It was well appointed, clean and quiet. Staff were incredibly helpful!

Stayed in August 2025

It was honestly hard to find many negatives about Hotel Santo Stefano. Arrival was a bit confusing with unclear directions and ferry routes. Few nearby breakfast spots or bars, but the area was quiet, felt safe for two women walking, and only about 15 minutes from St. Mark’s Basilica.

Our stay at Hotel Santo Stefano in Venice was wonderful once we settled in. The location is incredible — right in the middle of a lively piazza with multiple restaurants and cafés, and perfectly situated between two ferry stops. This made exploring the city so convenient once we figured things out. Getting there, however, was a bit tricky. Directions weren’t very clear, and since we arrived in summer when ferries run less frequently in the evenings, navigating from the Ferrovia stations (with heavy luggage on cobblestones!) was a challenge. A clearer explanation of ferry routes would have made arrival much smoother. That said, once we arrived, the staff was fantastic. They immediately recommended a restaurant in the piazza where we had one of our best meals in Venice. The hotel itself was very comfortable: zero steps to the elevator (a blessing after our trek), strong AC, a cozy bed, and clever storage solutions that made the compact room feel functional even with lots of luggage. The bathroom was small but well-appointed, with hot water that came on quickly and a great shower. Overall, a perfect place to stay if you want a central location, great staff, and comfort after days spent exploring Venice.

Stayed in August 2025

Maybe could use a tiny bit of refurbishment but it did not affect our stay at all and we still highly recommend it!

Such a cute, quaint hotel in a lovely square just a short walk from Piazza San Marco and Rialto. Staff was very friendly and accommodating. Rooms were very cute, in Venetian style, very clean and with nice layout and with nice touches like complimentary tea, coffee and bottles of water and slippers. Breakfast was good and the best part was having it outside overlooking the square. Will definitely choose it again when visiting Venice!

Stayed in August 2025

I wouldn’t change a thing.

Charming and so Venetian in decor. The location was ideal and only 7 minute walk to major sights. The breakfast was substantial and beautifully presented with care. Claudia at the desk was ever so helpful with booking water taxis and making our stay delightful.

Stayed in August 2025

Not a single thing wrong with this place.

Where do I start. The rooms beautifully functional, glamorous and cozy. On the small side, but it is a historical building. Breakfasts nutricious and varied. But the real value and highlight of the hotel is the staff. They will pamper you, show you routes, survive your lame attempts at learning Italian with the patience that is only seen in kindergarten teachers. Romina, Annaliza, Klaudia, Lilia, Lily and Marco will make you feellike you're visiting your long lost family. I will quote the Terminator: I'll be back. So will Joanna.

Stayed in August 2025

Nice location in San Stefano Campo. Quiet area away from too much crowds and very close to everything. Descent breakfast and rooms were ok for Venice

Stayed in August 2025

Nothing

People and cleanliness

Stayed in August 2025

Elegant heritage hotel with elevator and gorgeous breakfast!

Stayed in July 2025

Lovely staff, nice breakfast outside on the square, great location

Stayed in June 2025

Nothing

Everything! They were so kind from the beginning till end. Let us check in earlier, accepted our service dog as part of the family and made us feel comfortable. Breakfast was unexpectedly amazing. Will definitely recommend to everyone!

Stayed in August 2025

Nothing to complain about - the staff made up for any inconvenience

Excellent location, easy access from the water taxi The staff were amazing, super helpful and they making our time in Venice perfect. Although it’s small it’s really Cute this feels like a family run hotel.

Stayed in July 2025

Nothing

The location is excellent, in a large piazza with plenty of bars but not large crowds - 2 minutes to Accademia stop on the Grand Canal and 8 min walk to Piazza San Marco. The staff are wonderfully helpful. The rooms are small but clean with good showers.

Stayed in July 2025

That I had to leave.

Perfect location, incredible caring staff from start with greeting at 2am out the front to the ideal tour guide and genuine people just making sure my stay was amazing. Awesome communication, quaint, and personal…I wanted a traditional Venetian experience and thats exactly what I got. definitely return to this beautiful hotel and the people.. thankyou !

Stayed in July 2025

The rooms are tiny for the price and breakfast was subpar

We loved the room decor, the location and the friendly staff

Stayed in June 2025

Fantastic breakfast. Charming Venetian style rooms. Friendly & helpful staff. Excellent location for key Venice sightseeing.

Stayed in July 2025

Absolutely nothing!

Loved this little hotel. All the staff were extremely pleasant and helpful, they could not do enough for us. The room was clean, very comfortable and very quiet. Breakfast was charming, with a plentiful buffet laid out in the gorgeous little dining room. Tables are set up outside on the square, where you can take a leisurely breakfast and quietly watch the square come to life. The hotel is situated right on the Campo Santo Stefano, a lovely little square with many restaurants and cafes. Also worth noting that it's a short walk from the waterbus stop to the hotel and likewise, a short walk to Piazza San Marco and other attractions. I'd say it's a perfect location.

Stayed in July 2025

Nothing

Great Location, wonderful staff, great Venetian ambience, small boutique hotel very quiet , makes you feel like your in unique place. Shops close by and lots attractions all walking distance.

Stayed in July 2025

Nothing

Everything was amazing. As soon as we arrived, we loved the place. The staff were lovely and welcoming, the location was fantastic, the bedroom beautiful and well maintained, very clean, and extremely comfy beds. We were so sad to go, staying in this hotel was a real highlight in our trip to Venice (and that’s saying something because Venice is beautiful) and we will definitely be back.

Stayed in July 2025

Nothing

Beautiful hotel, fantastic location and helpful staff

Stayed in July 2025

Very friendly staff. Breakfast was lovely, sitting out in the square. Hotel was small and cozy, room had everything we needed. Location was perfect - less than 5 mins to the vaporetto and 10 minutes to San Marco square.

Stayed in June 2025

Only problem was our air conditioning during a very hot period in Italy. It worked but not well.

Everything

Stayed in June 2025

the location was great and the room was comfortable, clean and super cute! the staff were incredibly helpful and friendly!

Stayed in June 2025