Hodnocení – San Francesco Heritage Hotel 3 hvězdiček

Dear, we are very sorry that the customer did not like the room, maybe he did not notice that our hotel is made of a part of the old convent , and the rooms are obtained from the old cells of the friars so the measurements of the bathrooms although standard are certainly not those of a suite. But a renewal plan is planned for next year. Perhaps there was a simple misunderstanding about the bicycle. Our guest would have liked to bring the bike to the room, but of course it was not possible and we found a place in the garage of the friars nearby and explained to the client that they ask to make an offer of 2 euros. We did not make the receipt because the garage does not fall into our services because it is not ours, and the friars gave us the opportunity to keep the bicycle in a safe place. We explained the whole situation to the client and she seemed happy and satisfied, but from what we read is not so.In any case the garage is not a service that we offer and even having found an alternative solution for the guest we end up with a negative review that we definitely do not deserve Best regards

Dear, we are very sorry that the customer did not like the room, maybe he did not notice that our hotel is made of a part of the old convent , and the rooms are obtained from the old cells of the friars so the measurements of the bathrooms … Zobrazit více