Reviews of Terminal guest house 24

Its location

We went to the address provided which was not the location of our room. We went to a second location and then had to go to a third location. The person who checked us in had a yelling match with someone on the phone. He could not get the lock to work. He had to fix it but it did not work after that. We had no toilet paper. There were old food and cups under the bed as it had not been cleaned. We felt quite unsafe the room was poorly furnished but there were lots of towels amd the bathroom was new

Nothing

The first impression was a clear sign of how unprofessional this place is. The address they give you is fake — they make you wait at one place and then take you somewhere else. Every day, the staff tried to get into our room without knocking. Thankfully, they couldn’t get in because we kept the door locked. They kept saying we had to check out, even though our check-out date hadn’t arrived. Luckily, we were there when this happened, otherwise they might have entered our room without permission (and we believe this has probably happened). At night, there was constant noise. We heard people running, banging doors, and trying to open them. It felt really unsafe. When it was finally our actual check-out day, there was no one at reception. I had to contact them myself just to figure out how to leave. The sheets were dirty, the bathroom was full of mold, and the floor hadn’t been cleaned at all. Terrible experience — I wouldn’t recommend this place to anyone. I can’t believe booking offers a place like this.

It was bad

Everything, it was dirty

The way of greeting staff was poor.

At the last moment they hav changed the room. And room was badly smelling. No electric kettle

nothing

The address was another one in a dirty building, the room was very small, with a bad smell of cigarettes and with bedbugs,dirty and smelly bathrooms

Air conditioning 🫶🏻

🚿 shower

Nothing

Avoid this place at all costs. The AC didn’t work, the room was extremely small, and the shower was completely unusable. I had to wait 30 minutes just to get access to the room, only to find out it wasn’t a real hotel—just a bare room with none of the basics. I slept surrounded by insects and even developed a rash from the bed. This was one of the worst stays I’ve ever experienced.

N/a

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Just the location

No internet for few days,

Stay far away from this hotel – they are scammers. I booked a room for one night and the money was withdrawn from my account, but I received an email saying the transaction failed. I contacted them via WhatsApp and even messaged them through Booking.com, but they completely ignored me. They were extremely rude and irresponsible. I told them I would come in person and pay directly, but when I showed up, they rejected my phone calls and I was left without accommodation, stranded on the street. This hotel is clearly running a scam. I will be pursuing legal action against them for this theft. Avoid this place at all costs.

Nothing

Incredibly dirty, mouldy hotel room. The door to the room had been kicked in and badly repaired. Dust on every surface. Scum and grime all over the bathroom. No staff on site to assist. Had to call a staff member who turned up and was abusive. Light bulb missing in the room. Graffiti on the furniture.

I loved just that it was close to the train station. The room was not clean enough, the water of wc was not working, the wall up was a bit broken and we felt really afraid to sleep because of the possibility that someone might enter the room. The door of the balcony was broken, the shower also. They didn’t tell us that the cleaning room was everyday and even though was not clean enough…they through up things I needed and were letting their stuff that didn’t even know why they did, we didn’t receive clean towels when they were dirty and didn’t receive toilet paper. The room was too cold and the heating was not working, was coming just cold air and not warm…we ended up having a cold. The keys of the door were not working properly…I’m really disappointed about how they wanted us to pay quickly the room, without letting us see it first…really terrible service, the man didn’t even took the time to listen to our needs.