Reviews of Hotel Rex 3 stars
Piazza Ricasoli 19, 55100 Lucca, Italy

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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewlocation
a/c did not cool very well
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything! Second time traveling to Italy and staying at this hotel it’s so convenient from the train station in the wall of Luca is right steps away. It’s a beautiful place to stay and the staff is fantastic. I highly recommend hotel Rex for anybody traveling to Luca.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewVery quaint hotel, in a perfect location beside the train station and for easy access to the walls of Lucca
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewgood location. clean and quite room. good breakfest.
location, room, and breakfest.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGreat location for catching an early train. Nice and quiet. Comfortable bed. Pretty good breakfast. Good for solo traveller.
Disappointed that bath plug didn't work. A bit shabby generally but that's not really a problem. Odd in a country like Italy with amazing fruit that there wasn't any fresh fruit on the breakfast buffet.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewVery friendly and helpful staff, nice room, great breakfast and in the best location. Thanks, I'll be back 😊
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewThe location of the property is great and with very easy access to all that you need to do in Lucca.
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe location is right next to the train station entrance. There is a coffee shop next to the property and the staff is helpful.
Nothing
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in April 2025
Verified reviewVery close to train station, very tasteful decor, extremely friendly staff
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewCharming little hotel, perfectly located 50 metres from the train station and 100 metres from the city walls. It's a little quirky, with mismatched crockery at breakfast and so on, and the room furnishings have an old-fashioned vibe, but that only adds to its charm. Bed was comfy, water was hot and plentiful, and they provided real bars of soap. The staff were particularly friendly and helpful and my room, despite looking out onto the station piazza which is undergoing refurbishment, was perfectly quiet. Excellent value for money, especially in a city that is otherwise very dedicated to extracting as much from tourists as it can: the Rex stands out for its fair pricing.
Nothing. I had a delightful stay.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewLocation was good. Near train station. Short walk to centre. Breakfast included.
Shower needs replacing
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewLocation, friendly staff.
Breakfast. The food was prefab and very sweet.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThis hotel is located next to the Lucca train station. It is an older hotel with old world charm and the staff and owner keep things tidy. Bed Sheets were clean and crisp. Bathroom was well stock with necessities. Breakfast was beyond my expectation with cold cuts cheeses, croissants, cereal, fruits, coffee, teas, etc. Everyone was really nice. This is the place to stay in Lucca for its location and value. 😊
None
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewCare & attention of family members
Nothing
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewLots of room really clean
Nil
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewLocation friendly good value
Breakfast not brilliant
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewLocation great. Breakfast fantastic.
Nothing really. A bit noisy maybe.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewVery central next to the station, close to Porta San Pietro to enter the city walls
The room is old fashioned and dark
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewFantastic location, comfortable large rooms, friendly staff, close to station. 5 min walk to walls in Lucca. Lovely breakfast provided. Room cleaned daily, little touches like hairdryer, mini fridge, clean towels. Would stay again for sure.
Nothing it was great.
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewThe staff was amazing. From the guy on the evening to the ladies during the morning check out. Everyone was super attentive and friendly.