Opiniones del Residenza Scaligera

Good evening, the customer made a reservation with arrival on February 28th and departure on March 1st. On the morning of February 28th, a message was sent to him with all the instructions for check in. The customer responded at 11:30 pm saying that he had made a mistake in booking and that he would arrive in Verona on March 1st and not February 28th. The reservation was for a double room for 4 people. On the morning of March 1st, after reading the message, I told the customer that unfortunately his room for March 1st had already been booked for some time and that I only had a double room for 2 people available and that if he was interested, I would keep it at his disposal. At 10:41 am, the customer said that he had already found another accommodation and asked for a refund for the incorrect booking he had made. I explained that it was not possible and that the only thing I could do for them was to make the only room left available to him. Now if you think that a wrong booking can be refunded without even respecting the cancellation deadline of 1 day before arrival, it means thinking that the property is not there to earn money on rentals, but as a hobby. Furthermore, it is absurd that someone who made a wrong booking and who has not even seen the property, can send a devastating review with a score of 1. This is a review that should not be authorized.

Good evening, the customer made a reservation with arrival on February 28th and departure on March 1st. On the morning of February 28th, a message was sent to him with all the instructions for check in. The customer responded at 11:30 pm sa… Mostrar más

Good morning, I’m glad you enjoyed your stay, I don’t understand the "insects that pass in front of the structure", maybe you meant the buses...... Pillows are a very difficult personal choice to interpret, I chose pillows with hypoallergenic padding, breathable and memory Foam able to adapt to the shape of the skull and neck, but it is inevitable that they do not suit someone, we will look for some type of thinner pillow with the same characteristics.

Good morning, I’m glad you enjoyed your stay, I don’t understand the "insects that pass in front of the structure", maybe you meant the buses...... Pillows are a very difficult personal choice to interpret, I chose pillows with h… Mostrar más