Reviews of Residenza Gambrinus
Via de' Brunelleschi 1, Santa Maria Novella, 50123 Florence, Italy

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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewFranco was SO helpful, he responded immediately by whatsapp everytime I asked a question. He took time when we arrived to show us the map of the area on his computer screen and gave some great recommendations for restaurants and gelateria and other things. We were so happy with the large room that was brilliantly well equipped and they'd even left a jug with chilled water in it. The bathroom towels are extra large and the shower had lovely shampoo, conditioner and body soap. We couldn't have been happier with our choice to stay here.
Nothing, it was all excellent
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewFranco gave great recommendations and the hotel was central to everything. Bed was also very comfortable
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location, pleasant host, clean, comfortable.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewCentral and extremely clean
Nil
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent, everything was clean and well maintained, the staff were very friendly and welcoming and kept contact with us if we needed anything and also gave us good recommendations for places to go for food
Nothing it was all good
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBeautiful property, very comfortable, luxury touches, very central location, amazing staff.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness, bathroom
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReally helpful owner
Nothing. All great
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewHost was really great, gave us the best restaurant recommendations!!! The place was also perfectly located and very nice.
It was all great
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent location and authentic comfortable rooms. The staff were brilliant and the rooms were turned-over each day.
We were stuck in the very small lift with two large luggage bags for approximately 20 minutes. It was pretty scary. A better score would have been given overall if not for this.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery friendly staff, great service
Tiny room
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewLocation cleanliness and breakfast
All good
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat location in historic centre, very comfy bed and quiet street for such a central area
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation was excellent for those who want to explore Firenze on foot. We walked everywhere from our hotel, including to the train station!
The bed and pillows were okay, but not very comfortable.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewPerfect location within walking of all sites. Nice big bathroom.
None
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThanks so much for the host, one of the most pleasant experiences.
Clean, comfortable, amazing location
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWe loved it. Nice staff very helpful and clean rooms. The location is very central.
Nothing evrything was great
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe staff (Franco) was very attentive to all of our needs. The location is hard to beat, coffee, piano bar and duomo were less than 5 minutes from the room
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewAmazing location and the staff was very helpful.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe staff and accommodations were excellent!