Reviews of Residenza d'epoca Poliziano
9 Via Agnolo Poliziano, Santa Maria Novella, 50129 Florence, Italy

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing, comfortable room, high ceilings and great balcony. The Tuscany dream. The bathroom as well as the entire furniture seems new. Very big bed, modern bathroom. It’s 15’ from the city centre by walk.
The balcony, though separated by some plants, is still not private. We were lucky not to get everyone stay outside at the same time.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI felt safe. Bathroom was clean. Good communication on the part of the employees who do the check in. They did “allow” us to check in one hour early (so we could leave our luggage in the room) but what we really wanted was to get a refund once we learned that there was no reception desk. This they refused to do, so we were stuck. We should have been told all of the details(problems) / procedures/ negatives (listed below) before we committed to the room.
1- No check-in desk or staff on-site. 2- Check in time is late and there’s no place to leave your luggage - for example, if, like us, you need to drop the luggage first before going to the hospital. 3- No elevator to second floor where rooms are. Needed to carry heavy luggage up several flights of stairs! 4. BEWARE: Location was far - many blocks away from the tram. We selected this property because it came up in a search as being close to Careggi Hospital (our necessary intended destination) and while the tram ride is only a few stops sway, the property is FAR walk from the tram stop! 5. LAST BUT NOT LEAST: You never meet a live person and there is no reception area.
We are really sorry to read about the guest’s disappointment but also very upset to read comments and critics that don’t correspond to reality! The Residenza Poliziano is just a few meters away from the Tram Stop POLIZIANO-LAVAGNINI. It is actually so near that it has the same name as the Residenza. The Residenza is located on the first floor and yes there is no lift as also advertised on the booking.com page. But there is just one flight to stairs to go. There is no active front desk but our staff is always present and quickly communicates through the official booking.com channel as well as other well-known and established communication channels such a WhatsApp as it was in the case. We did allow the guest to enter one hour before normal check-in in time. Our staff is 24h available and always alert and quick in responding to our guests needs and happy to help when possible and once again I emphasize as it was in this case.
We are really sorry to read about the guest’s disappointment but also very upset to read comments and critics that don’t correspond to reality! The Residenza Poliziano is just a few meters away from the Tram Stop POLIZIANO-LAVAGNINI. It is … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewit is clean and spacious
Although in the property description it says they offer parking, they don't have parking, they direct you to a paid parking lot, a partner (which is not at the same address).
we are sorry to hear about the guests disappointment concerning parking. Once again I would like to emphasize that there is no private parking at the Residenza Poliziano. In the booking.com announcement we advertise the possibility to leave your car in a public undeground facility 24h in walking distance.
we are sorry to hear about the guests disappointment concerning parking. Once again I would like to emphasize that there is no private parking at the Residenza Poliziano. In the booking.com announcement we advertise the possibility to leave… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt is a new, clean and cozy place, comfortable bed, high ceilings, the balcony to to the inner courtyard, full bar of drinks and coffee machine with coffee included into the room price (no additional charge).
It was not enough of privacy. The balcony was connected with the balconies of other rooms, and somebody was walking in my balcony while I was sitting with the underwear on my bed.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewJust an amazing experience, easy check in and out, great communication with the sfatt but most of all a super clean and perfectly manteined place. 10/10
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNothing
Noisy, no elevator, no cozyness - just plain white walls, no table in the room, no parking near-by, doesn't look like on the photos
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewFacility was ok
They did not clean my room
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewAmazing place in a perfect location!
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLovely comfortable bed, great location. Some teething trouble with entry to the accommodation but dealt with in a quick and friendly manner.
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewI was only for passing but was everything ok
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewClean place Nice that they offered water and drinks Clean space
Noise from outside door as people slam it Ventilation needs cleaning, lots of dust in the bathroom vent
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLast minute booking and checked in within an hour afterwards. Very helpful and friendly staff, room was beautiful with a lovely balcony. Thank you so much, you saved us in the first stretch of our honeymoon 💕
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe communication was excellent for contactless check in. The building was nice, secure, safe clean and well kept. Water bottles were completely and needed due to the heat! Very close to light rail and within walking distance to downtown sights. The pictures advertised represented the property correctly!
Could have used some additional pillows. Typical European air conditioning was lacking plus it was extremely hot outside so not fault of facilities.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewNice clean room.
Checkin was a bit clunky, I didn't realise when I booked it was a no contact entry. But staff were very responsive and polite.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewI paid for this location, was not able to contact anyone, was screamed at by some elderly gentleman, had to book another place. I don’t trust booking
Paid but never found facility had to pay for another placed, literally I felt scammed
Reviewed: 13 June 2025 · Stayed in April 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewExcellent location. The room was super clean and the bed was very comfortable.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewEverything
Smallest shower I have ever been in
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified review