The only thing missing was a normal hairdryer and glasses or other utensils in the room.

Excellent service, perfect breakfast and great location.

Stayed in August 2025

Fantastic breakfast. Location!

Stayed in July 2025

The shower pressure was poor. There was only 1 coffee sachet in our room during our 5 day stay. I did ask for more but they'd run out. Parts of the room looked like they hadn't been dusted in about 6 months, eg the picture frames, skirten boards, the top of the safe, the shelves in the wardrobe and the ceiling had cobwebs hanging from it.

Location, was just an 8 minute walk from the train station, slap bang in the middle of Florence. 3 minute walk to the Duomo. The breakfast restaurant next door was very relaxing and the staff were great. The beds were comfortable and the safe was free of charge.

Stayed in August 2025

The property is a bit confusing and messy with the stairs to go on one side to another.

Very well situated in Florence

Stayed in July 2025

It was a wonderful stay

It was clean and comfortable and near the train station and attractions

Stayed in July 2025

The fold out bed was in need of a change

The aircon was great the staff were amazing breakfast was great

Stayed in July 2025

Central location Kind staff.

Stayed in June 2025

Well situated near the main square but quiet enough. Excellent roof terrace. Friendly and helpful staff.

Stayed in May 2025

Entry on first floor was hard to find and looked like a flop house. We were very concerned until we saw our room.

Hotel is on 3rd floor. Once there everything was nice. Our room was clean and comfortable. Staff was very friendly and helpful. Breakfast is offered in restaurant next door and was very nice. Location is very good.

Stayed in May 2025

Room floors could use more frequent cleaning since they’re hard floors and not carpet—my socks were pretty dirty after taking my shoes off and felt it felt icky walking out of the bathroom to the bed.

Room had great light even facing the courtyard, high ceilings, pretty modern fixtures despite being in an older building. Andrea was a great host and was really helpful with booking us a taxi and making sure we got some breakfast for our super early flight out! Location was perfect, just off the main piazza around the Duomo and the roof had a pretty view of the Medici Chapel. Would stay again!

Stayed in April 2025

Exceptional staff. Very helpful

Stayed in April 2025

See previous comments about struggle to locate and unloved and messy entrances

Amazing location, about 5 mins from train station and 2mins from Duomo. We were travelling with teens and had a fab amount of space with a room up in a little loft space but with stone stairs, an entry room with double bed settee and the main room double bed and bathroom for us all. So it felt like three rooms and everyone had space/privacy. The staff were delightful, so kind and gave great recommendations. We could see the Medici dome from the room and listening to the bells in the morning was wonderful. The downside is the location. We called three times trying to find it and wasted time walking around looking. Basically there is a plain wood door next to the restaurant where the breakfast is (you get tokens and it’s great) and on that door is a weathered paper sign with the hotel name and ‘elevator’. You need a code to open it and then end up in a corridor full of old sofas and get a tiny lift up. There are stairs and an iron door too, again unloved. So the common areas need attention but it could be so good.

Stayed in April 2025

The location of the property and instructions were extremely confusing. The property was difficult to locate. The antique chandelier above the bed was very dirty and full of dust and requires cleaning. There is no bar fridge in the room.

The location was wonderful. The breakfast next door at Konnubio was substantial and delightful.

Stayed in February 2025

There was no code to the entrance and although they state hours of operation there was no one there when we got there. We sent messages and called and still nobody answered. Thankfully other travelers were leaving and they opened the door and instructed us where to leave our luggage. Finally a very kind young girl arrived and gave us a code to come back later and do the check in. The room had the worst smell ever and left all our clothes and belongings with a stinky smell too. The beds are very uncomfortable and the pillows were so thin I had to fold my clean towel and used underneath it. Practically non-existent pillows. There was a very annoying and continuous noise coming from the ceiling. Sounded like water from drainage (probably the source of the terrible smell). I sent a message via Booking but once again I had no answer.

It is very well located, very close to the Duomo and walking distance to train station and all main places of interests.

Stayed in February 2025

I arrived after 7 PM, and I had a problem accessing the hote/ receptionl. The doors were locked and I had to ask for help in a store on the side of the hotel. I called the hotel support number and the person that should have helped me with directions was not clear and did not help too much. Only when I was able to access the hotel and in my many call tentative, someone provided me the required information about the room key, etc

The location and room were good!

Stayed in January 2025

We were slightly worried when we entered the building, we didn’t realise reception was on the 3rd floor & you had to take a lift. Once there any worries went away. The paintwork in our room is in need of freshening there we scuffs and black marks in areas. I also go bitten a lot especially as it’s December & they’re mainly on my feet which I think must have happened either whilst in the shower or walking in the room barefoot, ordinarily this is an irritation but I do react badly so it’s a very painful one.

The room was great, check in was very good, everything was explained to us on arrival, the guy checking us in was lovely, and very helpful with suggestions of places to go, eat etc.

Stayed in December 2024

Although there was lift, there were still quite a number of stairs need to manage before get into our room. Door in the shower tub couldn’t close tight so that some water leakage when someone took the shower.

Location is extremely close to landmark cathedral, breakfast is buffet style: food & drink were bravo. Hot water, shower heads & heated tube to warm up the room were working well. Staff was responsive & helpful regarding on-line enquiries & request.

Stayed in November 2024

The smell in the room was terrible We had 4 people staying and only 3 towels given to us

Position was great Clean/tidy

Stayed in October 2024

Excellent city center location

Stayed in September 2024

Nothing

Super close to Florence sights and train station. Gave us boxed breakfast for early checkout. Nice rooms.

Stayed in October 2024

Very dusty floor under bed. Roof terrace very poor. Communal entrance hall shabby.

Very good breakfast. Excellent location. Very friendly staff.

Stayed in October 2024

Breakfast ok, location nice

Stayed in September 2024

No shelving for clothes.

Location & breakfast were good.

Stayed in September 2024

When you first arrive entering the property can be a bit confusing. Press the white button to call reception to get in!

Staff was very friendly, welcoming, and accommodating! The property is in a great location with an amazing view from the rooftop patio. The rooms are good and bed was comfy. Would definitely stay again. Great value for money.

Stayed in September 2024