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  5. Reviews of Relais Twelve B&B

Reviews of Relais Twelve B&B

Via Faenza 12 Nero, San Lorenzo, 50123 Florence, Italy

#373 of 719 B&Bs and Inns in Florence

Guests' Choice

Review score

Based on 162 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.6

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 1 September 2025

    8.0
    Had a fantastic time. Great location
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location so close to Duomo and great value for money

    Stayed in August 2025

  • Reviewed: 2 August 2025

    10
    Florence is a busy but beautiful city with amazing views
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We were given breakfast snacks which was a nice addition. We were greeted, advised how to access the doors to the accommodation and given a map and shown the best sites around in Florence. The room was a nice size with a comfortable bed and good size bathroom.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lovely room

    Stayed in July 2025

  • Reviewed: 20 July 2025

    10
    We booked because of excellent reviews and we were not disappointed - Grazie!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The location was excellent, walking distance to the tram & bus station and only 5 minutes from the centre of town. Our room was very quiet with no external noise or noise from other guests. There were many restaurants and supermarkets within minutes walk. The staff were absolutely amazing and so accommodating, especially when we asked if we could check out a little later. We loved the size of the suite with the guest coffee machine and cold water just outside the door in reception.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    8.0
    A really Gorgeous & Central Gem
    • Leisure trip
    • Group
    • Suite
    • Stayed 1 night

    Our aircon did not work and it was really hot, so we needed it. The bed can be a little more comfy. They can do up the balcony to be a little more trendy and accommodating, for now, it is just an outside, now worth using as a patio. A communal bathroom & microwave would be an added bonus for when you have checked out & want to freshen up for airport...We did not have breakfast, so not sure how that would be...

    Place is central to everything, especially Santa Maria Novella, which is a plus in a place where you walk endlessly with luggage. Place is super clean. Check in staff super friendly and accommodating. You get to store your luggage all day until train or airport time. Water & loo are scarce in Italy, you have to buy to use the loo or buy water to get any, even in restaurants, so here, they have a water dispenser, which is a huge plus in the scotching heat. The rooms are done up and beautiful, we were given endless tea and coffee supplies. We also received welcome baskets with goodies like croissants, biscuits for tea and cake. We also received bath soaps, shower gels & shampoo, which other places actually do not give. Really loved it!!!

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location!

    Stayed in July 2025

  • Reviewed: 12 May 2025

    9.0
    Great location and lovely room
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, on a road with lots of lovely restaurants and not as busy as the main areas. The room was lovely and clean, perfect for being in the city. Martina who checked us in gave us great recommendations. I wouldn’t say it is a b&b. It is an apartment with 5 rooms in total, there isn’t a reception etc and no breakfast, it is just rooms, which we were happy with, but some others may prefer booking a hotel. There are contact details in case you did need to get hold of someone though :)

    Stayed in May 2025

  • Reviewed: 4 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Street noise very loud, even at night. Bring earplugs!

    Good price and location, close to train station and sights.

    Stayed in April 2025

  • Reviewed: 17 December 2024

    10
    Wonderful stay and excellent location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Location: Like 10 min walk from the train station and touristic attractions. communication: someone from the B&B was in touch with us the night before, we agreed on the arrival time and again reconfirmed during the arrival day. Rooms are very clean, nicely decorated. Bed is comfy Double glass windows work perfectly, once you open them, you hear all the noise from the street. lots of restaurants, bars and supermarkets in the street. We were able to leave the bags for storage which was handy on departure day.

    Stayed in November 2024

  • Reviewed: 6 November 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Be careful when booking a room, the window looks out into the courtyard, there is no sunlight and no possibility to ventilate.

    Near train and near center - this is very comfortable.

    Stayed in November 2024

  • Reviewed: 3 October 2024

    10
    Excellent rooms and location too.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location. Walkable from city centre, train station and metro stop too.

    Stayed in October 2024

  • Reviewed: 26 September 2024

    8.0
    Excellent location great value
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower had a large rainwater head but there was no hand held sprayer because it must have broke and was closed with a cap. It was hard to shower without getting your hair wet even with the free shower cap.

    The location was great,close to all attractions. The bed was comfortable. The hosts were very nice.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    9.0
    Spacious room and bathroom. Clean and perfect location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was perfect. 15 min walk from train station and then perfect to wander around Florence. Really close to the historic centre. On a Lively street with selection bars restaurants. Coffee and water available in reception area. Snacks in the room

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was great for walking to restaurants and attractions! Room was also cute.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    9.0
    Great location, clean and nice to have housekeeping everyday.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Too many keys to carry around. Cupboard space was limited as it had a fridge and coffee and tea facility inside it also. Hangers were made of plastic.

    Central location.

    Stayed in September 2024

  • Reviewed: 23 August 2024

    10
    Amazing
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The property was clean and located centrally near all the museums and gallery.

    During my recent stay in Florence, I had the pleasure of being hosted by Katty, and I cannot speak highly enough of the experience. From the moment I arrived, Katty made me feel incredibly welcome. Her warmth and attentiveness set the tone for a truly memorable visit. The apartment was immaculate, beautifully decorated, and perfectly located within walking distance of all the major attractions. What truly made my stay exceptional, however, was Katty's dedication to ensuring I had the best experience possible in Florence. She went above and beyond, helping me book reservations at some of the city's finest restaurants. Her recommendations were spot on, from cozy local trattorias to elegant dining experiences, allowing me to enjoy the authentic flavors of Florence. Katty’s knowledge of the city and her genuine passion for hospitality made all the difference. She was always available to answer questions, provide insider tips, and even helped me navigate the sometimes confusing streets of Florence with ease. Her efforts transformed what could have been a typical trip into something extraordinary. If you're planning a visit to Florence, staying with Katty is an absolute must. Her exceptional service and thoughtful touches will ensure your time in this beautiful city is nothing short of amazing.

    Stayed in August 2024

  • Reviewed: 20 August 2024

    10
    Great room great location…efficient ac…which we needed! Would recommend!
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    Great room great location…efficient ac…which we needed! Would recommend!

    Stayed in July 2024

  • Reviewed: 5 August 2024

    10
    It was perfect
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    It was such a lovely place and everything was so close and it had a lift

    Stayed in July 2024

  • Reviewed: 22 July 2024

    10
    Nice spot, good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Was more of a private room in an apartment than a hotel/b&b. Staff only there for check in. Felt like airbnb

    Great location, clean room, snacks provided.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The fridge war barely working. The coffee machine is located in the reception… and you can hear the noise in the room. The shower didn’t had cold water( it was very hot outside)

    Location, interior design

    Stayed in July 2024

  • Reviewed: 12 July 2024

    10
    The place is great for couples who come to explore Florence
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 9 nights
    • Submitted via mobile

    Besides that it is well located, clean and comfortable. I was nicely surprised by the sound protection in the hotel. When inside we heard neither the street nor the neighbors

    The hotel is nice and cozy. It’s location is just perfect for exploring Florence

    Stayed in July 2024

  • Reviewed: 2 June 2024

    8.0
    Superb location and peaceful quiet sleep!
    • Leisure trip
    • Group
    • Suite
    • Stayed 2 nights

    Check in lady could have put a smile on her face and be more welcoming. Would be nice if they had some creamer or milk for coffee/tea. Could replace the odd plastic hangers in the wardrobes to some cheap wood ones from ikea!

    In the heart of everything and the room was very quiet to sleep! This was fantastic!

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Home away from home
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, all was perfect

    Great location, clean, welcoming people, attend the property daily. Very happy with the service

    Stayed in May 2024

Showing 1 – 25

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