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Reviews of Relais Masseria Caselli 4 stars

S.P. 35 San Vito dei Normanni/Specchiolla sn, C.da Caselli , 72012 Carovigno, Italy

#5 of 10 hotels in Carovigno

Guests' Choice

Review score

Based on 37 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.1

  • Staff

    8.6

  • Value for money

    8.5

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 22 July 2025

    9.0
    Great location
    • Leisure trip
    • Couple
    • Suite with Spa Access
    • Stayed 4 nights

    Amazing room with lots of space. Two swimming pools so it wasnt crowded. Location is great as its easy access to the highway to get anywhere in the area

    Stayed in July 2025

  • Reviewed: 4 July 2025

    9.0
    Beautiful hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful location, friendly staff and beautiful pool, view and facilities. Room air conditioning was still warm, shower head was broken and there wasn’t a book of information in the room to understand when things open, WiFi password and other essentials. I would absolutely stay here again and everything was beautiful with parking balcony everything but better communal would be great.

    Stayed in July 2025

  • Reviewed: 31 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No atmosphere at all. Hotel is cavernous. No interaction from staff. No vibe. No music. Never saw any other guests.

    Lovely hotel. Wonderful pool. Very clean and spacious.

    Stayed in May 2025

  • Reviewed: 25 September 2024

    8.0
    very comfortable stay in beutifuuly restored building
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View and Terrace
    • Stayed 7 nights

    We would have liked comfortable chairs in the bedroom - there was plenty of room for these to be added. For us the location was too far from restaurnts that we could walk to in the evening.

    The room was spacious as was the external terrace. The choice at breakfast was good and well presented. We had dinner once in the restaurant and the food was good and reasonably priced. The staff were generally friendly and helpfulThe swimming pool was lovely and the grounds well maintained. Plenty of parking space. The venue was a 15 minute drive from the coast where there were a range of good restaurants. It was 10 minutes from the nearest town but we did not visit. We were able to visit Lecce, Alberobello, Castellana Grotte and Monopoli all about one hours drive.

    Stayed in September 2024

  • Reviewed: 13 September 2023

    9.0
    Enjoyed our stay , just a few small improvements could make this an incredible experience
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View and Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Cracked crockery, ill fitting or no lids for tea pots, lack of staff availability to serve drinks at breakfast or at the bat

    Beautiful location, stunning views, absolutely spotlessly clean,

    Stayed in September 2023

  • Reviewed: 19 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 7 nights

    We were preferred to have a rooms with balcony/patio but got 2 of 3 without . Just room. So you need to ask when you do the booking. There are many celebration events in the hotel and sometimes it was too noisy . So need to ask the quite room.

    Very nice place. Location is very good. Close to the beach and main roads. Staff is very helpful. reception is open 24 hours. Room is clean. Good breakfast. Very nice pool.

    Stayed in August 2023

  • Reviewed: 11 July 2023

    9.0
    Good for holiday
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Spa Bath
    • Stayed 5 nights
    • Submitted via mobile

    Lonely, but nice property. Quiet

    Nice property, the pool is great

    Stayed in July 2023

  • Reviewed: 24 April 2023

    9.0
    Fabulous
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    nothing

    Breakfast was outstanding I would definitely stay here again. All produce was of a very high standard. Very relaxing to sit by the pool with a drink

    Stayed in March 2023

  • Reviewed: 31 October 2022

    10
    Trip to Puglia
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    All was wxcellent.

    Stayed in October 2022

  • Reviewed: 21 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    lovely pool and big rooms

    Stayed in September 2022

  • Reviewed: 23 June 2025

    7.0
    Loved the location and Pool was amazing. Staff seemed to focus more on events rather than guests.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    Room location was roadside and very noisy. Evening meal service was grouped with coach parties and very limited choice i.e Meat or Fish (2 choices per course) . Main pool closed off for private parties.

    The Pool was amazing. The room was lovely and clean, some staff were very good. 'T' Beach is near and amazing !

    Stayed in June 2025

  • Reviewed: 8 August 2023

    3.0
    Worst service I have ever experienced
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    I dont even know where to start. The service at this hotel is beyond bad. While we (me, my fiancé and our son, 2,5 years old) stayed at the hotel there where two weddings and they down prioritized us so bad. We had to wait 1-1,5 hour to get a ham and cheese toast for lunch and they just told us “sorry, we are busy because of the wedding” They absolutely did not care about their regular guests. They only care about their weddingguests. (I wish I would have read the reviews better, before we booked). For a few days we couldn’t use the “main pool” because of the weeding and we were just told “there is a second pool” Well, there was but they didn’t care to clean that pool AT ALL! They only cared about the “main pool” where the wedding people were. Breakfast was okey and I think the ones who where working at the breakfast (only 2 people) was doing their best based on the situation, which where too many guest (people who where there for the wedding) and too less people working. I tried to give them feedback and expressed my opinion, but they don’t care, at all. Further on the electricity went off several times, Wi-Fi was kind of bad, had an invasion of ants in our room everyday and the food was just okey, but overprized - I will upload a picture of their “green salad” which they charge 10 EUR for. It’s a joke. Would never go back.

    The ladies who cleaned our room did an excellent job!

    Stayed in August 2023

  • Reviewed: 16 July 2023

    2.0
    Avoid at any cost!
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    Room smelled like mould, interior decor seems to have been purchased from the dollar shop, the 4 weddings and another party precluded us from using the nice pool, staff lying to us that there would be no more wedding, having to ask reception to set the aircon, gym is locked during the day and it’s a nightmare trying to get a key, the hotel is a wedding venue and also in construction. Parties keep you up all night, the grounds are filled with mosquitoes.

    The pool is pretty but freezing.

    Stayed in July 2023

  • Reviewed: 2 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    room very tired

    facilities staff

    Stayed in May 2023

  • Reviewed: 2 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast was fine location too far out you would need a car as taxis are expensive more transport very relaxing and the staff are brilliant

    Stayed in May 2023

  • Reviewed: 30 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    However, we had "lunch" by the pool on the last day and they had a wedding on, our sandwiches were inedible. This is a WEDDING HOTEL. Loud music, crowds of people. A bad choice. There was a wedding every day. Bedrooms spartan.

    Lovely dining room, fabulous breakfast with one poor overworked member staff making coffees to order. Dinner was equally good. Public rooms very pretty, gorgeous pool.

    Stayed in September 2022

  • Reviewed: 22 September 2022

    1.0
    A nightmare in a huge wedding factory
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    This Masseria is a nightmare, a massive nightmare. If you search for a luxury experience this is not a good solution. This is a wedding factory, you as a guest are only there to fill in an empty space between a wedding and the next one. The staff is unprofessional and in most cases still attend hotel school. Breakfast: at 9:30 they already stopped refilling the buffet, 25 minutes for a cappuccino and a coffee. No milk. A sandwich at the pool? 35 minutes, kitchen staff is busy, cooking for the wedding that will take place in the evening when your luxury hotel will became a kitsch temple. Avoid it and prefer smaller masserie if that is the type of experience that you're searching for.

    Rooms are nice and clean even if the corridor is so large that the echo of people talking or staff working gets into the room. The small terrace, where available, is nice but very close to a public road.

    Stayed in August 2022

  • Reviewed: 16 September 2022

    6.0
    Could be a great destination but a lack of information and facilities not conducive to our stay
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Sea View and Terrace
    • Stayed 4 nights

    The evening meal left a lot to be desired at 40 euros each. it was a set menu considering what is on offer in this area very disappointing. Evening staff not interested

    Breakfast and morning staff very good. the location is very good as a base to visit places like Ostuni and Brindisi

    Stayed in September 2022

  • Reviewed: 13 September 2022

    5.0
    Lots of facilities, beautiful grounds, rooms only standard. Fur coat and no knickers as they say
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    I was overcharged on a bar bill by 20 euros. No bar receipt is given when ordering drinks just a rounded up bill at the end of your stay. No list of prices in bar. Be careful!

    Poor selection 15 minutes before end of breakfast time

    Stayed in September 2022

  • Reviewed: 7 September 2022

    7.0
    Overall my daughters enjoyed the main pool however service throughout the hotel could've been better
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Sea View
    • Stayed 13 nights

    There was too much emphasis on guests who came for their wedding reception rather than guests who came just for a holiday with their families. I wish we were told that there were also two pools rather than having to find out ourselves.

    The breakfast was very nice as there was lots of variety for people who liked different flavours/foods. The pool was also beautiful and relaxing. The palm trees with fairy lights were very picturesque.

    Stayed in August 2022

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room with Sea View and Terrace
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Spa Bath
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 5 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 17 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in June 2024

Showing 1 – 25

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