8.9

Opiniones del Hotel Promessi Sposi 4 estrellas

Via Italia 4, 23864 Malgrate, Italia

  • Teodoro

    Escrito en 23 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • 7.0 Bien
    Ezequiel

    Escrito en 10 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Yolanda

    Escrito en 4 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
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  • Belén

    Escrito en 12 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    El desayuno fantástico. El pueblecito donde era muy agradable pasear. La limpieza… en general todo muy bien

    Nos hubiera gustado tener cama supletoria para nuestra hija de 3,5 años y nos dieron una cuna… Otra cosa es que las almohadas no eran muy cómodas Pero en general salió todo muy bien y estamos muy contentos de nuestra estancia y viaje al lago Como

    Respuesta del alojamiento:

    Buongiorno Belén, Firstly, we are delighted to hear that you enjoyed our breakfast and found our location to be ideal for your exploration of the charming town. It is equally pleasing to note that the cleanliness of our hotel met your expectations. On the other hand, we sincerely regret any inconvenience caused due to the bedding arrangement for your daughter - for sure there was a misunderstanding - and the discomfort with the pillows. Your observations are indeed valuable, we hope to improve the comfort of all our guests in the future. We hope that your trip to Lake Como was filled with beautiful memories. Warm Regards, Samantha Marchionni Guest Relation

    Buongiorno Belén, Firstly, we are delighted to hear that you enjoyed our breakfast and found our location to be ideal for your exploration of the charming town. It is equally pleasing to note that the cleanliness of our hotel met your expe… Mostrar más

    Hotel Promessi Sposi
    13 de junio de 2025
  • 7.0 Bien
    Juan

    Escrito en 1 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    en genral el hotel muy bien,pero….

    habia perros por todos lados y ladrando en el desayunador

    Respuesta del alojamiento:

    Buongiorno Juan, Thank you for sharing your thoughts. It is delightful to hear that you found the hotel to be a pleasant experience. At Hotel Promessi Sposi, we strive to create a welcoming environment for all our guests, and your feedback helps us maintain that vision. We are proud to be an inclusive location where dogs are warmly welcomed - our guests four-legged companions are always part of the family here. However, we are truly sorry for the inconvenience you experienced during breakfast. Please rest assured that we take such comments seriously, and your feedback will help us improve our service further. All the best from Lake Como, Samantha Marchionni Guest Relation

    Buongiorno Juan, Thank you for sharing your thoughts. It is delightful to hear that you found the hotel to be a pleasant experience. At Hotel Promessi Sposi, we strive to create a welcoming environment for all our guests, and your feedbac… Mostrar más

    Hotel Promessi Sposi
    2 de junio de 2025
  • Andrea

    Escrito en 21 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Buena ubicacion, instalaciones, habitación cómoda con buenas vistas, lugar muy agradable y confortable.

    Poco detallistas en general, el desayuno regular, la atención regular, tanto en el desayuno como en la recepción. Precios algo abusivos, tanto el propio hotel como el bar, el restaurante te, la terraza y el spa.

    Respuesta del alojamiento:

    Buongiorno Andrea, Happy Friday! Your feedback provides valuable insight into your experience at Hotel Promessi Sposi. It is delightful to know that our location, facilities, and the stunning views of Lake Como from your room had a positive impact on your stay. We take your observations about our attention to detail, breakfast, and service very seriously. They contribute to our growth and help us raise the bar. Regarding the pricing, we assure you that it aligns with the quality of services we provide and is competitive with local standards. Warm Regards, Samantha Marchionni Guest Relation

    Buongiorno Andrea, Happy Friday! Your feedback provides valuable insight into your experience at Hotel Promessi Sposi. It is delightful to know that our location, facilities, and the stunning views of Lake Como from your room had a positive… Mostrar más

    Hotel Promessi Sposi
    23 de mayo de 2025
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  • Victor

    Escrito en 12 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico
  • Juan

    Escrito en 27 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico
  • Javier

    Escrito en 20 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico
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  • 7.0 Bien
    David

    Escrito en 19 de abril de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    El hotel es muy bonito y moderno.

    El desayuno al ser buffet no esta a la altura del hotel que es muy bonito. Lo encontramos demasiado básico.

    Respuesta del alojamiento:

    Dear David, We are truly grateful for your appreciation of its modern and beautiful design. We are sincerely sorry to hear that the breakfast did not fully meet your expectations 100%. We would like to take this opportunity to assure you that our buffet breakfast is carefully prepared each day using high-quality products and selected ingredients of the finest origin. Our intention is to offer a rich and balanced variety to satisfy different tastes and dietary needs. That said, we will absolutely take your impressions into consideration, as it helps us to continuously improve the experience we offer to our guests. Warmest regards from Lake Como East Side, Samantha Marchionni Guest Relation

    Dear David, We are truly grateful for your appreciation of its modern and beautiful design. We are sincerely sorry to hear that the breakfast did not fully meet your expectations 100%. We would like to take this opportunity to assure you t… Mostrar más

    Hotel Promessi Sposi
    20 de abril de 2025
  • Macarena

    Escrito en 17 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    Hotel muy confortable, muy buenas instalaciones.

    Respuesta del alojamiento:

    Dear Macarena, It is wonderful to hear that you found comfort during your stay at Hotel Promessi Sposi. Our amenities are designed to provide a welcoming and relaxing environment, so your feedback is highly appreciated. Warm Regards from a sunny Lake Como, Samantha Marchionni Guest Relation

    Dear Macarena, It is wonderful to hear that you found comfort during your stay at Hotel Promessi Sposi. Our amenities are designed to provide a welcoming and relaxing environment, so your feedback is highly appreciated. Warm Regards from … Mostrar más

    Hotel Promessi Sposi
    18 de abril de 2025
  • Beatriz

    Escrito en 14 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    El hotel es espectacular, el personal amabilísimo, el desayuno muy bueno. Parking de pago en el propio hotel

    Todo perfecto

    Respuesta del alojamiento:

    Dear Beatriz, Thank you from the bottom of our hearts for your kind words and for taking the time to share your experience. We are truly delighted to know that you found our hotel to be the perfect place to visit the lake, and that you appreciated the friendliness of our staff, the quality of our breakfast, and the overall atmosphere. Your satisfaction means the world to us, and knowing that everything was perfect during your stay fills us with joy. We sincerely hope to have the pleasure of welcoming you again in the future. Warm regards, Samantha Marchionni Guest Relation

    Dear Beatriz, Thank you from the bottom of our hearts for your kind words and for taking the time to share your experience. We are truly delighted to know that you found our hotel to be the perfect place to visit the lake, and that you app… Mostrar más

    Hotel Promessi Sposi
    16 de abril de 2025
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  • Marly

    Escrito en 31 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    Tiene unas vistas maravillosas, la ubicación es precisa para admirar el lago y sus alrededores.

    Respuesta del alojamiento:

    Dear Marly, Your words truly mirror the essence of Hotel Promessi Sposi. Our prime location and the picturesque views it offers are indeed some of the aspects we are most proud of. It is delightful to know that you appreciated these aspects during your stay. Our team is always working to provide an unforgettable experience to our guests, and your kind words serve as a testament to their efforts. Your feedback is highly appreciated, and we hope to have the honor of welcoming you back in the future. With our warmest regards, Samantha Marchionni Guest Relation

    Dear Marly, Your words truly mirror the essence of Hotel Promessi Sposi. Our prime location and the picturesque views it offers are indeed some of the aspects we are most proud of. It is delightful to know that you appreciated these aspect… Mostrar más

    Hotel Promessi Sposi
    4 de abril de 2025
  • Juan

    Escrito en 27 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico
  • Artur

    Escrito en 22 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    La estancia fue en marzo, temporada baja. Muy buen hotel y personal amable. El lugar es precioso. Todo perfecto. Cenamos en la pizzeria y tienen buenos platos y muy amables también.

    Nada

    Respuesta del alojamiento:

    Dear Artur, Happy Sunday! Thank you from the bottom of our hearts for your kind words and for sharing your experience with us. We are truly delighted to know that you enjoyed your stay, appreciated our hotel, and felt welcomed by our staff. It is wonderful to hear that you loved the location and had a pleasant dining experience at our Bistrot Da Giovannino. We always strive to provide the best service and quality to make our valued guests stay special. Best regards from Lake Como, Samantha Marchionni Guest Relation

    Dear Artur, Happy Sunday! Thank you from the bottom of our hearts for your kind words and for sharing your experience with us. We are truly delighted to know that you enjoyed your stay, appreciated our hotel, and felt welcomed by our staf… Mostrar más

    Hotel Promessi Sposi
    23 de marzo de 2025
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  • Malufrz

    Escrito en 13 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    El hotel nos encanto, super bonito, el desayuno estaba muy bien y todas las estancias del hotel son muy agradables y cómodas. Repetiríamos sin dudar.

    Respuesta del alojamiento:

    Dear Malufrz, Thank you from the bottom of our hearts for your wonderful words! We are truly delighted to know that you loved our hotel and appreciated its beauty, comfort, and the quality of our breakfast. It will be a pleasure to welcome you again and ensure that your next stay is just as exceptional. With warm regards, Samantha Marchionni Guest Relation

    Dear Malufrz, Thank you from the bottom of our hearts for your wonderful words! We are truly delighted to know that you loved our hotel and appreciated its beauty, comfort, and the quality of our breakfast. It will be a pleasure to welco… Mostrar más

    Hotel Promessi Sposi
    14 de marzo de 2025
  • Alberto

    Escrito en 3 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    Todo

    El lavabo con poco espacio para dejar cosas.

    Respuesta del alojamiento:

    Buongiorno Alberto, Thank you from the bottom of our hearts for choosing our hotel and for sharing your experience with us. We are truly delighted to hear that your stay was a pleasant surprise and that you enjoyed everything. Your insights help us improve and ensure an even more comfortable stay for our guests in the future. We hope to welcome you again soon. We wish you a wonderful brand new week ahead, Samantha Marchionni Guest Relation

    Buongiorno Alberto, Thank you from the bottom of our hearts for choosing our hotel and for sharing your experience with us. We are truly delighted to hear that your stay was a pleasant surprise and that you enjoyed everything. Your insights… Mostrar más

    Hotel Promessi Sposi
    4 de marzo de 2025
  • Maria

    Escrito en 26 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    Pasamos cinco noches para visitar los alrededores con desayuno incluido, que por cierto, era riquísimo, todo de calidad. La estancia fue perfecta y repetiría de nuevo.

    Respuesta del alojamiento:

    Buongiorno Maria Cristina, Thank you from the bottom of our hearts for your wonderful words. We are truly delighted to hear that your stay was perfect and that you appreciated our breakfast and service. It was a pleasure to have you as our guests, and knowing that you would repeat the experience is the greatest reward for our team. We sincerely hope to welcome you again in the future for another stay. Warm regards from Lake Como, Samantha Marchionni Guest Relation

    Buongiorno Maria Cristina, Thank you from the bottom of our hearts for your wonderful words. We are truly delighted to hear that your stay was perfect and that you appreciated our breakfast and service. It was a pleasure to have you as ou… Mostrar más

    Hotel Promessi Sposi
    27 de febrero de 2025
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  • Pinyol

    Escrito en 19 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    Todo!!

    La atencion al cliente en cuanto pedimos room service... nos dijeron que la cocina estaba rota i que nos llamarian i no nos llamaron. Volvimos a llamar a las 21:30 i nos dijeron que estaba cerrada. Bajamos a por algo de cenar i nos ofrecieron dos bikinis los cuales nos cobraron un autentico desastre..

    Respuesta del alojamiento:

    Dear Pinyol, We sincerely thank you for sharing your experience and we are happy you enjoyed your stay with us,. We deeply regret the inconvenience you encountered with our room service. Please accept our heartfelt apologies for the confusion and for not meeting your expectations 100%. With our warmest regards, Samantha Marchionni Guest Relation

    Dear Pinyol, We sincerely thank you for sharing your experience and we are happy you enjoyed your stay with us,. We deeply regret the inconvenience you encountered with our room service. Please accept our heartfelt apologies for the confu… Mostrar más

    Hotel Promessi Sposi
    6 de marzo de 2025
  • 7.0 Bien
    Avelino

    Escrito en 9 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    Pase frío en la habitación la primera noche

    Respuesta del alojamiento:

    Dear Avelino, We are truly sorry to hear that you felt cold during your first night with us. Please know that the room temperature is set to ensure maximum comfort, but it can be adjusted by increasing or decreasing it by up to 3 degrees. Additionally, our staff is always at our valued guests disposal for any request—we would have been more than happy to provide you with an extra blanket. We sincerely appreciate your feedback and thank you from the bottom of our hearts for choosing our hotel. Best regards from Lake Como, Samantha Marchionni Guest Relation

    Dear Avelino, We are truly sorry to hear that you felt cold during your first night with us. Please know that the room temperature is set to ensure maximum comfort, but it can be adjusted by increasing or decreasing it by up to 3 degrees. … Mostrar más

    Hotel Promessi Sposi
    11 de febrero de 2025
  • Mauricio

    Escrito en 3 de febrero de 2025 · Se alojó en noviembre de 2024

    Comentario auténtico
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  • Claudio

    Escrito en 10 de enero de 2025 · Se alojó en enero de 2025

    Comentario auténtico

    La atención del personal, el desayuno y las instalaciones, todo estaba muy limpio y muy cómodo.

    Que se tenga que pagar el parking si está dentro del hotel.

    Respuesta del alojamiento:

    Dear Claudio, We are truly grateful for your words of appreciation regarding our staff's attentiveness, our breakfast offerings, and the comfort and cleanliness of our facilities. It brings us great joy to know that your experience with us at Hotel Promessi Sposi was so positive. Thank you once again for choosing our hotel, and we hope to welcome you back in the future. We wish you a wonderful weekend, Samantha Marchionni Guest Relation

    Dear Claudio, We are truly grateful for your words of appreciation regarding our staff's attentiveness, our breakfast offerings, and the comfort and cleanliness of our facilities. It brings us great joy to know that your experience wit… Mostrar más

    Hotel Promessi Sposi
    11 de enero de 2025
  • Carmen

    Escrito en 29 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico
  • Matias

    Escrito en 13 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    Excelente todo

    Respuesta del alojamiento:

    Dear Matias, knowing that everything was to your satisfaction truly fills us with joy. We are delighted to have met your expectations and look forward to welcoming you again in the future. Warm regards, Samantha Marchionni Guest Relation

    Hotel Promessi Sposi
    15 de diciembre de 2024
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  • Blanca

    Escrito en 2 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico
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