Opiniones del Prestige Suite Room - Just 30 Seconds Walk to Bernina Express

Dear Guest, Thank you for your feedback, although I feel it's important to clarify a few key points. As clearly stated in the listing, the property does not offer separate beds. When this request was made, we promptly responded, informing you that it would not be possible to accommodate such a configuration. It is therefore disappointing to see a complaint about an issue that had already been clarified prior to arrival. Please also note that this is a vacation rental and not a hotel: services such as towel changes or daily cleaning are neither included nor advertised. It’s important to carefully consider what kind of accommodation is being booked. In this case, unfortunately, your expectations did not match the type of lodging selected. Regarding the hot water, the house is equipped with a boiler of suitable capacity; continuous or excessive use can temporarily exhaust the supply, as is common in many similar accommodations. Lastly, the city tax is a legal requirement and is clearly stated in the listing as well as in pre-stay communication. The use of a dropbox to collect the payment is a convenient and transparent method. We understand that every guest experience is subjective, but we would also like to point out that complaints based on matters that were already clearly explained are not justified. A careful reading of the listing and a conscious choice help avoid such misunderstandings. Best regards

Dear Guest, Thank you for your feedback, although I feel it's important to clarify a few key points. As clearly stated in the listing, the property does not offer separate beds. When this request was made, we promptly responded, informing… Mostrar más