Reviews of Popolo Relax

The location is very close to everything.

Absolutely nothing:(

I think it was the worst place I have stayed in my life.The first day we got there the room and especially the bathroom was very dirty, I don't think the cleaners cleaned the room before we got in. The room itself was very small and there were no mirrors outside the bathroom which for me is important. They barely gave us any soap( 3 little packages for 3 nights).The walls were very thin so you could hear everything from the other rooms. The shower was broken and also it was not close to the metro station(20 minutes by foot) but at least there were bus stations nearby. Overall I don't think it was worth the money.

Everything was great

Location is good about 15 minutes walk from piazza Barberini,200m is a bus stop with buses going to Termini,shops and restaurants are near

Bed was comfy and aircon worked but really far to walk in peak summer to get to attractions like colosseum, Trevi fountain. At least it is close to restaurants in the evening for food.

There is nothing worse than having a long day of walking around in 38degree heat, waiting to check in, just wanting to get to your hotel room to relax and then NONE of the WiFi extensions work plus having NO signal in your room. Extremely frustrating. After messaging and bringing it to attention, no reply or solution was given. Throughout the whole time in the room I could not access any mobile network or WiFi. 16:00pm check in is also really late even though we could leave our bags in the hall way, it is still late.

Great location. 20-25 minutes walk to attractions. Good repair

To enter the house and room you need a code, it was thrown off very late, my small child and I stood at the entrance and waited. There is not even soap in the room to wash your hands. There are no live staff, only correspondence. Mobile reception is very poor

Nothing

The room was not clean the pillar yellow the bedsheet had a hole. The shower did not work properly overall was not a good.

The location is nice

Very basic, lots of mold due to humidity from shower and people in the room. No real window/ air flow. Mold in the shower, bathroom, window in the sleeping room.

The property was 100% non-responsive to questions I sent through the booking.com app. My questions were delivered, and read, but not answered at all. The internet did not work and they did not respond to my messages about it. I also sent questions about early check in, luggage storage, etc, and none were answered.

Unfortunately I had very poor experience there. Firstly, the communication with the staff was limited. The number provided on reservation is unattended. I've tried to communicate via Whatsapp, message, call, Booking.com, email and I have not received a response. We had troubles finding the location and then using provided code. On arrival we noticed the room being open, and that the room is actually not locked (the lock didn't work). It was not safe to stay there or leave our staff. We tried to contact the property and they didn't respond to us. Booking.com tried to assist and contact them and also were ignored. It is a very unsafe property, with not working amenities, doesn't look as advertised. We had to leave the property and find a new accomodation asap as it was very unsafe. We now are trying to obtain refund.

The room was open on arrival, unsafe area, room not as advertised, very difficult communication with property owner, doors didn't lock. It is unattended property, therefore not safe to stay there, and also very difficult to raise any concern as the property doesn't have allocated available personnel, and their phone number doesn't work. I'D STRONGLY RECOMMEND TO AVOID THIS PROPERTY AS IT'S NOT WORTH THE CONCERNS, CHALLENGES AND NERVES.

The key code and password didn’t work the last day and we couldn’t get our bags to go to the airport They didn’t even picked up their phone when we called them, didn’t even reply on our messages Didn’t have toilet paper, we had to ask for it The hairdryer was not working I will not book this place again if I’m going to Rome.

The bed was comfortable

Zero customer service. The wifi never worked in our room. I sent a message, and never got a response. If you want basic amenities like wifi, soap or 2 minutes of customer service, go somewhere else. You don’t get those things here. If you want a bed a toilet and to be ignored then stay here.

Worst hotel I’ve ever been so far, I will never go there again

Bathroom was not drainage, water was leaking from the bathroom to the bedroom you can’t even find any staff to complain to, worst customer service, everywhere was irritating and dirty, bathroom was extra small you can’t even bath properly.