Reviews of Pontevecchio Relais
Lungarno Archibusieri 8, Uffizi, 50122 Florence, Italy
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location was fantastic. It was right in the heart of Florence and so close to the Uffizzi gallery, actually close to all the places of interest. There was a balcony overlooking the Arno river and Pontevecchio bridge. The room was clean with a comfortable bed.
Our only problem was the small bathroom, but we still loved the room.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location and staff were friendly
The room was tiny and the smell from the bathroom was very bad the staff tried to fix it and was ok for 1 night but we stayed for 4 and couldn’t wait to leave
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewAmazing location. Great air con. Staff sent video to help us find where to go. Loved it
No windows with daylight
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe were able to have a balcony and relax in comfort above the crowds Only a step away from the pontevecchio bridge… amazing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe owners/staff were most helpful and very friendly, the room was clean and comfortable, and we had a beautiful view across the river from our balcony. The location was perfect as base for exploring Florence, situated literally just a few yards away from the Uffizi.
There was a bit of noise outside during the early hours with various waste collections, cleaning, and vendors pulling their carts; inevitable in such a location.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewLocation was excellent, 20 metres from the pontiveccio alto
Coffee machine was not very good
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect!!! In the heart of Florence 💓
Bathroom needs renovation
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation was absolutely fantastic, staff were very friendly and helpful. Room had everything we needed, air con was much appreciated.
Bed was a little bit soft and not as comfortable as it could have been but this was not an issue!
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewLocation was insane - right outside the Ponte Vecchio!!! Room also had plenty of space and good facilities.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewWe like the location and also it haa a lift.
The advert mislead us that we would have a room with a balcony overlooking view of Arno River. However, when we checked in we were given a room which had a small window looking at an internal courtyard and the room had an awful swege smell. When we refused to stay in that room, they said they had sent me a message which described the exact location. However, I never read that message earlier to our arrival. Had I read that I would have cancelled it because the attraction of this accommodation is to have a room with a balcony overlooking view of the river. Any way when I insisted they gave us another room with a window above our eye line point which supposingly had a river view, only if you step up two stairs and stand by the window. Also we had to pay 25 Euro extra for this room. It was rather disappointing, because with this price alltogether we could have stayed in a hotel by the river with breakfast.
To recap, ...you didn't understand what you booked (you booked the cheapest room), I wrote to you: "Look, you booked a room with an internal window, if you want a room with a view, or a room with a balcony, you can change your reservation, the name of the room with a balcony is Junior Suite WITH BALCONY, river view" ...but you didn't read it, ...and you wanted me to give you a free upgrade, for a room that you paid 79 euros? But stay home...
To recap, ...you didn't understand what you booked (you booked the cheapest room), I wrote to you: "Look, you booked a room with an internal window, if you want a room with a view, or a room with a balcony, you can change your reservation, … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe location was perfect for galleries, people watching and generally soaking up the wonderful atmosphere.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIncredible location
Toilet system was noisy
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReally lovely location and staff were nice!
Bed was uncomfortable but other than that it was a good stay
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewI loved the location. Perfect location right in the center of everything.
Even though this is advertised as a hotel, this is not a hotel but more like an Airbnb. There wasn’t really a receptionist and the staff was not very helpful. None of the rooms had phones and basic toiletries.
Dear customer, the property is called "Pontevecchio Relais," so the name itself suggests it's not a hotel, and we don't advertise it as such. Even though it's not a hotel, we have a receptionist (you were greeted by someone who checked you in and escorted you to your room). There's no telephone (the one with the cord)...because it's no longer used. As for toiletries, soap and shower gel, they're attached to the wall (...you haven't seen them or even used them?) and are in 250ml dispensers, a solution we preferred to the small single-dose ones, which, personally, I don't find "sufficient" for the quantity of product. Finally, our staff, and I myself, who work with check-ins and everything our guests need, are described as "very nice" (guests write this in their reviews). In your case, ...it was an uphill battle to be nice, ...ask yourself why, it was hard in your case... Best regards Antonio
Dear customer, the property is called "Pontevecchio Relais," so the name itself suggests it's not a hotel, and we don't advertise it as such. Even though it's not a hotel, we have a receptionist (you were greeted by so… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLovely wiev looking out on the bridge, close to the town, nice personal.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe location was fantastic. Lovely sitting on the balcony looking at the bridge and river. Nice comfy bed. Helpful friendly staff giving great recommendation for a great restaurant.
The bathroom was small and the toilet was difficult to flush effectively. There was a kettle in room but no tea/coffee or mugs.