Отзывы о Pepita Lodge

Dear guest, we are sorry that your suitcases were stolen from your car, but you cannot blame us, also because you parked in the Street spots and not in the Garage, and Pepita Lodge does not have a parking lot as it is written in the structure information. Also as the Police who were called immediately also told her, since there was no sign of a break-in on her car, she almost certainly must have left her car unlocked in addition to leaving her bags in the car. This is the first time we have heard of anything being stolen from a car that is parked on the Street. Otherwise we do not understand what you mean that there is only one place, you booked a room with all the amenities that a room can have namely beds, bathroom, sheets and towels etc etc. Perhaps you gave this very low rating of yours because you were upset about the stolen suitcases. PEPITA LODGE

Dear guest, we are sorry that your suitcases were stolen from your car, but you cannot blame us, also because you parked in the Street spots and not in the Garage, and Pepita Lodge does not have a parking lot as it is written in the structu… Развернуть

Dear guest, we are not a Hotel and it does not say on Booking.com that we are a Hotel and in any case I do not see what we have to do with it if you have not read that we are not a Hotel. You did not agree with anyone from Pepita Lodge to leave your luggage after 10:30 am and anyway at check-out, we told you that until 1:00 pm we could keep them but you preferred not to leave them. The water was perfectly hot, and we checked and also told her that the water was hot in all the rooms and that you just have to run it a bit because the structure is big and therefore the hot water system takes a while to arrive. Besides, no one from the other rooms complained about this problem. The cockroach was not a cockroach and you can clearly see this from the photo you sent us (you did not send us any video) but an insect that may have entered through the open window and therefore it is difficult for us to prevent insects from entering the room and in any case we checked that too, even though you did not want the room cleaned. Of the wall that doesn't reach the ceiling, we don't understand what you are writing, as when you wrote that the water was hot, but it wasn't hot!!!!!!! We advise you to read the Structures' information better before making a reservation, so you can book a Hotel and not a B&B. Having said that, we received messages and phone calls from her at all hours for any kind of information and we always answered her and immediately, so I would say that we fulfilled all her requests. However, at the check-out she said everything had gone well, so she might as well have said what she didn't like. We conclude by writing that you make reservations by writing an invalid phone number and therefore impossible to contact you for any communication.......how come??? Thank you for your evaluation. PEPITA LODGE

Dear guest, we are not a Hotel and it does not say on Booking.com that we are a Hotel and in any case I do not see what we have to do with it if you have not read that we are not a Hotel. You did not agree with anyone from Pepita Lodge to l… Развернуть