Reviews of Passalacqua 5 stars
59 Via Besana, 22010 Moltrasio, Italy
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 19 June 2025 · Stayed in April 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewEverything is amazing best hotel, I have ever stayed
Dear Asli, Thank you so much for your amazing words! We’re truly honored to be the best hotel you’ve ever stayed at. That means the world to us! It was a pleasure having you with us, and we can’t wait to welcome you back soon on the lake! Warm regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Asli, Thank you so much for your amazing words! We’re truly honored to be the best hotel you’ve ever stayed at. That means the world to us! It was a pleasure having you with us, and we can’t wait to welcome you back soon on the lake!… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewThe property is amazing!
Everything . It's unique.
Dear Den We appreciate that you have chosen Passalacqua for your holiday. I am pleased to know that you appreciated our location and facilities, which provided you a memorable stay. Your review is a great reward for our daily commitment in delivering experiences! I would like to extend my sincere gratitude for your trust in us and we hope to have the pleasure of welcoming you back. Sincerely, Valentina De Santis CEO Passalacqua, Lake Como
Dear Den We appreciate that you have chosen Passalacqua for your holiday. I am pleased to know that you appreciated our location and facilities, which provided you a memorable stay. Your review is a great reward for our daily commitment i… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewIt is a dream! The location by the lake. The gardens. The interior. The spa is beautiful and very private.
The gym could have been cleaned a little better and the swimming pool windows. I think at breakfast each table could have its owner server. Having multiple people keep attending to just 2 people was a bit uncomfortable. Some space is also required at the table. We were very late and nearly didn’t make our booking :-( I think the reception could have maybe had a drink waiting on arrival ? Offered an upgrade ? Asking whether they should book the restaurant for us was too pushy when we didn’t even know if we would arrive! The Gotthard Tunnel was closed. The room service pizza was awful. More options should be made available for a hotel like this.
Dear Jane, We apologize for the areas that you have mentioned which did not meet your expectations. We have met with our Management Team in order to discuss your concerns further since it is only through our Guest feedback that we may continuously improve. We also would like to thank you for your kind words about our location, garden and interiors. We are glad that you enjoyed also our Spa. We look forward to your return, when your travels bring you back to magical Lake Como. Sincerely, Valentina De Santis CEO Passalacqua, Lake Como
Dear Jane, We apologize for the areas that you have mentioned which did not meet your expectations. We have met with our Management Team in order to discuss your concerns further since it is only through our Guest feedback that we may co… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewOverall, it feels the proper Italian experience where simplicity meets understated luxury. Service: spotless. Friendly and easygoing, yet perfect - from the reception, to the valet and luggage service, to the restaurant and bar. Personnel is prepared and professional, but makes you feel “at home”. Room: the attention to detail and quality of the room is beyond exceptional. Every single detail is carefully thought, from silver details (glass saucer, bathroom sets etc). Spacious room and bathroom, warm and cozy, yet maintains the style of its grandeur past. Restaurant: fine dining yet traditional and sensible menu with good portions and peculiar amuse-bouche. Very careful with allergies and pregnancy requirements (quite a combo!). Interesting non alcoholic drinks. Bar: nice selection of light lunch menu, perfect for a quick bite. Spa: amazing. The way the hotel recreated a secluded space in the tunnels below the villa is simply stunning.
Frankly it was all perfect. Even if the stay comes at a high price point, it is very much deserved as the level and quality of our stay was impeccable.
Dear Chiara, Thank you so much for choosing to stay with us and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that you had a proper Italian experience with us. We are also glad to read that you enjoyed our service, the attention to detail, and our restaurant and bar. I will share your thoughts with all the Team, as your review is a great reward for our daily commitment in delivering experiences. I truly hope to welcome you back to Passalacqua soon! With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Chiara, Thank you so much for choosing to stay with us and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that you had a proper Italian experience with us. W… Show more
Reviewed: 4 December 2024 · Stayed in December 2024
Verified reviewPassalacqua is just flawless. Everything about the property is jaw-dropping - first the lovely lake views, and then the lavish decor. The details are outstanding - from the signature scent to the flowers and Christmas music, a cozy and elegant environment is created, in the form of a true winter wonderland. Every single staff member is very polite and friendly, going out of their way to make your stay perfect. My husband and I, on our honeymoon, received a very warm welcome and even a room upgrade. We were initially thinking of taking the ferry to explore nearby towns, but were so fascinated by Passalacqua that we decided to just spend our three days enjoying the lovely views. Not even the low temperatures deterred us from enjoying our stay thoroughly. We had both the formal dining experience and the bar food, and both were great. Our thanksgiving dinner was particularly flawless, with both great food and an unforgettable reception with live piano music. Breakfast was also unbelievable- Passalacqua has an amazing selection, and the staff is absolutely amazing at making you feel at home. We were constantly asked if we needed anything, and all of our needs were instantly catered to. The spa was also a highlight. We were given an amazing tour of the installations and had a blast at the newly inaugurated indoor pool. Overall, this was a memorable experience and made our honeymoon unforgettable. We sure hope to be back in the future.
We have nothing negative to say. Just beware that, if you don’t have a car, you will be a little isolated - Moltrasio is a really tiny villa with not a lot to see. During the winter, taking the ferry is not as pleasant as in the summer, so staying inside has more of an appeal. We didn’t mind that at all, given how absolutely outstanding Passalacqua is.
Dear Marcela, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our location and facilities made such a positive impression and that you had a memorable honeymoon. We are also glad to hear that our staff was polite and friendly and that you had lovely dining experiences and relaxing time in our spa and brand-new indoor pool. We take pride in taking care of our guests and are very pleased that your expectations were highly met! Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Marcela, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our location and facilities made such a positive impression and that you had a memorable honeymoon. We are also glad to hear that our s… Show more
Reviewed: 1 December 2024 · Stayed in December 2024
Verified reviewYes the property awesome. View and ambiance.
Dear Steven, Thank you so much for your amazing feedback. We are pleased to read that you enjoyed your stay with us! I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Steven, Thank you so much for your amazing feedback. We are pleased to read that you enjoyed your stay with us! I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewFantastic!
On the expensive side of things...
Dear Hussein, Thank you so much for your amazing feedback. We are pleased to read that you enjoyed your stay with us! I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Hussein, Thank you so much for your amazing feedback. We are pleased to read that you enjoyed your stay with us! I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua… Show more
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewGreat lake view, great history on the building. Very generous mini-bar (though beverage only, not too much on snack). Excellent breakfast, dinner at bar is so so (dessert is great!). I do love the high-tech build-in with a traditional retro style room.
I came here for birthday celebration, however nothing special happened - no room upgrade, no special setup, not even a simple greeting - which indeed let me down a bit. Activity is nice - we love the flower class - however there is too little activities provided in the hotel (only 1 activity available on Saturday, compared to 3 activities on weekdays).
Dear Lin, We wish to express our sincere apologies as we failed to meet your expectations. We endeavor to provide our guests with memorable experience and to make them feel at home, on the lake. We do hope you will give us another opportunity in the future in order to offer you the service you deserve and expect. Please do not hesitate to contact me whenever your travels will bring you back to magical Lake Como! Sincerely, Valentina De Santis CEO Passalacqua, Lake Como
Dear Lin, We wish to express our sincere apologies as we failed to meet your expectations. We endeavor to provide our guests with memorable experience and to make them feel at home, on the lake. We do hope you will give us another opportun… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewEverything, best hotel i have been
It was just perfect
Dear Valerio, thank you so much for your amazing feedback. We are pleased to read that you enjoyed your stay with us! I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Valerio, thank you so much for your amazing feedback. We are pleased to read that you enjoyed your stay with us! I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lak… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 2 September 2024 · Stayed in August 2024
Verified reviewReviewed: 15 July 2024 · Stayed in April 2024
Verified reviewOne of the most beautiful hotels we’ve ever stayed at. Incredible grounds and views. The design details are just stunning.
Dear Ghalia, thank you so much for your amazing feedback. We are pleased to read that you enjoyed our grounds, views and design details. I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Ghalia, thank you so much for your amazing feedback. We are pleased to read that you enjoyed our grounds, views and design details. I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis C… Show more
Reviewed: 3 July 2024 · Stayed in April 2024
Verified reviewThis hotel is almoust to dreamy to be true! Easily the best location I‘ve been to.
Dear Shusha, thank you so much for choosing to stay with us and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that Passalacqua is the best location you've been to. I truly hope to welcome you back in the future! With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Shusha, thank you so much for choosing to stay with us and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that Passalacqua is the best location you've been… Show more
Reviewed: 1 June 2024 · Stayed in May 2024
Verified reviewBeautiful position and top class accommodation
Personally I felt the food could be a lot better
Dear Stan, thank you so much for choosing to stay with us and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that you enjoyed our position and accomodations. I also wish to express our sincere apologies for the areas that you have mentioned which did not meet your expectations, but we thank you for bringing this to our attention, so that we may continuously improve. I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Stan, thank you so much for choosing to stay with us and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that you enjoyed our position and accomodations. I also… Show more
Reviewed: 27 May 2024 · Stayed in April 2024
Verified reviewcan a property that received the highest industry-accolades live up to the sky-high expectations of its guests? passalacqua can. it is a hotel dream come true, a secluded world of wonder for a privileged few. the warm welcome and personal service combined with flawless housekeeping, attention to detail (from the beautiful stationery to the picture-perfect breakfast buffet), immaculate gardening and priceless views made our stay more than memorable. passalacqua is spectacular from a to z.
prepare to bring the big wallet - the prices are as fantastic as the property. in particular, we found dinner at the hotel's restaurant to be wildly overpriced, considering the rather average dishes served. you may want to consider some of the lovely other dinner options in town.
Dear Sean86, thank you so much for choosing our hotel and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that we made your stay memorable. I will share your thoughts with all the Team. Your review is a great reward for our daily commitment in delivering experiences. I also wish to express our sincere apologiesfor the areas that you have mentioned which did not meet your expectations, but we thank you for bringing this to our attention, so that we may continuously improve. I truly hope to welcome you back to Passalacqua in the future. With best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Sean86, thank you so much for choosing our hotel and for the time you dedicated to post your feedback. We are pleased that you have pointed out, among other positive comments, that we made your stay memorable. I will share your thoug… Show more
Reviewed: 2 May 2024 · Stayed in April 2024
Verified reviewReviewed: 24 April 2024 · Stayed in April 2024
Verified reviewThe front desk manager was not helpful, she was arrogant and did not try to help us when a wardrobe bar fell on the children.
Dear Business Travel, I am disappointed to read that our staff interactions did not meet your expectations as we endeavor to make all our guests’ stays memorable experiences to cherish forever. I am deeply sorry we did not provide you with the service you deserve and we hope you will give us a second chance once your travels will bring you back to Lake Como. Please consider me at your full disposal and do not hesitate to contact me personally. Best regards, Valentina De Santis CEO Passalacqua, Lake Como
Dear Business Travel, I am disappointed to read that our staff interactions did not meet your expectations as we endeavor to make all our guests’ stays memorable experiences to cherish forever. I am deeply sorry we did not provide you with… Show more