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Reviews of Hotel Paola 1 stars

Via Faenza 56 Nero, Santa Maria Novella, 50123 Florence, Italy

#315 of 384 hotels in Florence

Guests' Choice

Review score

Based on 67 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.5

  • Location

    9.6

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 6 September 2025

    9.0
    Good value for money.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 3 nights

    Only things I'd have liked further are curtains for the beds and drinking water at the property.

    Excellent overall. Clean, quiet, great value for money.

    Stayed in August 2025

  • Reviewed: 5 September 2025

    7.0
    Good
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The ventilation wasn't great, it smelt of cigarettes coming through plus shower smelt mouldy

    The location is great, it is clean and rooms are great and service good

    Stayed in September 2025

  • Reviewed: 1 September 2025

    9.0
    I love the hostel and would definitely come back or recommend my friend
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The socket is USB near the bed which i dont like very much. I would like to have a real socket instead. But good point is that they put a big sockets in the middle of the room so we can recharge our power bank while sleeping. The bathroom should be put something to hanging clothes while bathing. Apart from these small things there is nothing more to complain

    The property is very good. Everything is clean and the location is excellent. I can walk to everywhere within 300-500m from the hostel. It is super close to the tram and train station too. Bed is comfortable and there are only 4 beds which is more quiet and organize, also comfortable for staying. I would definitely book this hostel again if i come back to Florence! It is amazing

    Stayed in August 2025

  • Reviewed: 31 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Suggestions for improvement: Provide a remote control in the room for the air conditioning so guests can turn it on/off and adjust the ventilation regularly. Add frosted stickers on the bathroom window up to halfway for more privacy.

    The hotel is pleasant, clean, modern, new, and bright, with a nice open view and a peaceful atmosphere. It is also very well located in Florence. The manager is very friendly.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    Great location. Easy walk from train station

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Superb
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    We didn't have coffee nor water

    It is clean and close to everything the location is wonderful

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    The automatico light in the room could bother when trying to sleep and there should be more plugs to charge things

    It was really clean and the bed was comfortable

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    Nice stay here.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect just only an USB socket in bed can be used.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    In our room (7) the bunk beds were side by side, making you feel you were sleeping with a stranger in your bed. There was no kitchen or common area, only the bedroom.

    Location and the price.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 3 nights

    No common area, no kitchen. Lights kept turning on at night automatically.

    Helpful staff, quite nice rooms.

    Stayed in May 2025

  • Reviewed: 16 July 2025

    8.0
    Very pleasant, cozy and quiet.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Was fine for one night, but for longer stays I’d miss a kitchen and a laundry machine. Also the lockers are very loud so everyone wakes up if someone’s wants to get their stuff.

    Incredibly comfortable beds and only four people per room. Everything super modern and clean. Half the price you’d pay at the adjacent Ostello Bello, but it’s way more quiet and you can still use their bar if you want to.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Exellent location.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    No lockers. Maybe coming soon.

    Clean. Nearly renovated.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    8.0
    Great location and clean
    • Business trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 6 nights
    • Submitted via mobile

    Great location, right in the center, close to the main train station, so it is very convenient to travel to Rome, Pisa etc and close to the tramway so it is easy ti get to the airport.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    How clean everything was

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    Great!
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no plugs in the room. By the bed only a USB plug and one plug in the bathroom. Also the “locker” for your things cannot get locked.

    The location is fantastic. Very central but completely quiet. The en suite bathroom is also a bonus point. It is very clean and the staff couldn’t be lovelier!

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    A perfect place to meet people and feel at home
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner is near to the bed and we can’t stop it

    Staff ( professional and speaking English)

    Stayed in June 2025

  • Reviewed: 1 June 2025

    8.0
    Excellent!
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Wish during the day, if there was male staff coming into the room to check on something, they let us know.

    Great! Quiet. Renovated. Amazing location! Great host and very clean. Great communication and easy to find. Also loved having a washroom inside the room. Would stay here again if I come back to Florence. Highly recommend despite the negative reviews (most of them being from the last year). Also, you do have to rent a towel for 3 euros but not a big deal since I’ve done it for other hostels as well.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    7.0
    It was good
    • Leisure trip
    • Couple
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited time for check in, it will be better to send the instructions to the person bh WhatsApp, for example i prefer to spend more time in Roma and take the bus by night buy it was impossible because the told me that the I can’t do the check in after 22:30.

    Communication

    Stayed in May 2025

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was clean, well-equipped, and conveniently located. Although the host wasn’t on-site, they solved all my check-in issues over the phone and whatsapp.

    Stayed in September 2025

  • Reviewed: 31 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 14 nights
    • Submitted via mobile

    The only thing to mention is a problem for all the hotels in the centre, the area is not the cleanest nor safest so keep that in mind when booking.

    Everything.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Lovely hostel at the most convenient location
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    A really well maintained property with sufficient amenities. I was surprised at how well organised the female dormitory was with well thought out bunk beds and storage. The bathroom has a hair dryer which was a blessing for late night showers. Proper value for the buck. I’d definitely visit again given that it’s so conveniently located to most tourist spots.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    6.0
    The owner is mostly never on proper.it is better to call early and come over whatsapp. Cleaning Lady is very good and he
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The functioning of the AC is improper. Not enough air flow and feeling of suffocation within the room.

    The location of the hotel is good. The view from the balcony is awesome.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Everything is good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Really good location

    Stayed in July 2025

  • Reviewed: 31 July 2025

    10
    Location, location, location! Perfect location for a trip to Florence with friends.
    • Leisure trip
    • Family with young children
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 3 nights

    Location is EXCELLENT! On a street with tons of restaurants, character and twinkling lights in the evening. Beds were comfortable, everything is super new, modern and clean. Highly recommend for a friends trip. Cool hostel bar/coffee spot right next door where you can buy drinks and coffee and hang out.

    Stayed in July 2025

Showing 1 – 25

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