Reviews of Phi Hotel Palio 4 stars
Via Cavour 106, 14100 Asti, Italy
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Carpet affected allergy
Dear Ravi, thank you for choosing our hotel and for sharing your feedback. We're delighted you enjoyed our location. It is ideal for those who want to visit Asti easy and on foot being in the very center close to all the main sights. However, we're very sorry to hear that the carpet in your room caused you allergies. We take the health and well-being of our guests very seriously and your feedback is valuable for evaluate options for improving our facilities. We hope to have the opportunity to welcome you again and offer you an even better stay. Regards Phi Hotel Palio
Dear Ravi, thank you for choosing our hotel and for sharing your feedback. We're delighted you enjoyed our location. It is ideal for those who want to visit Asti easy and on foot being in the very center close to all the main sights. Ho… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat location . The room was lovely and spacious . Nicely fitted out . Great bathroom .
Breakfast a bit lacking . Coffee not great.
Dear Karen, Thank you for your kind review! We are so glad to read that you would happily stay with us again. We are just delighted that you appreciated our kind and helpful receptionist, the great location, and your lovely, spacious room with a nicely fitted bathroom. We have noted your feedback regarding the breakfast and the coffee. Please accept our apologies for not fully meeting your expectations in this area. We will take your comments into consideration as we continually work to improve our services. We look forward to welcoming you back on your next visit! Kind regards, Phi Hotel Palio
Dear Karen, Thank you for your kind review! We are so glad to read that you would happily stay with us again. We are just delighted that you appreciated our kind and helpful receptionist, the great location, and your lovely, spacious room… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was included in the rate as was really nice , lots to try and a good breakfast
Dear Jarrod, Thank you for your kind review! We are so glad you enjoyed our breakfast and found it to be a great added value. We hope to see you again soon! Kind regards, Phi Hotel Palio
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewBreakfast was normal
No parking. No available restaurant for a traveller arriving at 8.pm
Dear James, Thank you for your review. We are sorry to hear that you were disappointed with your stay. We apologize for the inconvenience you experienced due to the lack of parking and the restaurant being unavailable upon your arrival. Your feedback is valuable for improving our services. Best regards, Phi Hotel Palio
Dear James, Thank you for your review. We are sorry to hear that you were disappointed with your stay. We apologize for the inconvenience you experienced due to the lack of parking and the restaurant being unavailable upon your arrival. Y… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewStaff and care for dog
Central
Dear Gary, Thank you for your review! We are so glad you appreciated our staff and the care we provide for our furry guests. We look forward to welcoming you back again soon! Kind regards, Phi Hotel Palio
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat room. Prime location is excellent value for money.
Crap cold coffee for breakfast. Asti is boring.
Dear Colin, thank you for taking the time to provide such a positve feedback. We're happy to hear you appreciated our strengths, but we also take your criticisms very seriously, as they are an opportunity for growth. We're like to offer room comfortable, clean, and with welcoming spaces, for a maximum relaxation. As well as offering high-quality service at a competitive price. Our guest satisfaction is the best motivation to keep working with passion and dedication. Our central location is a great advantage for exploring Asti, but we are sorry to heat that the city did not satisfied your expectations. We would like sincerely apologize, indeed, for the inconvenience caused by the coffee. We've already forwarded your feedback to the restaurant team to immediately review our procedures and ensure the coffee we serve is always hot and of the highest quality. We hope to have the opportunity to welcome you back to Phi Hotel Palio and offer you a flawless experience that exceeds your expectations in every single detail. Kindest regards Phi Hotel Palio
Dear Colin, thank you for taking the time to provide such a positve feedback. We're happy to hear you appreciated our strengths, but we also take your criticisms very seriously, as they are an opportunity for growth. We're like to o… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewInterior design of the rooms. Very secure parking.
The breakfast room full.
Dear Nils, thank you for choosing Phi Hotel Palio and for sharing your experience. We're delighted to hear that you enjoyed your stay and that you appreciated the comfort of our beds as well as the interior design of our rooms. We're also glad that you noted the security of our parking lot, a service we offer to ensure our guests' peace of mind. We're sorry, however, that you found the breakfast room crowded. We understand this may have caused an inconvenience, and we thank you for letting us know. Traffic can be high at certain times, but we're already evaluating solutions to better manage the flow and ensure a more peaceful and relaxing experience for all our guests. We hope to have another opportunity to welcome you and offering a stay that can satisfy you under all the point of view. Kindest regards Phi Hotel Palio
Dear Nils, thank you for choosing Phi Hotel Palio and for sharing your experience. We're delighted to hear that you enjoyed your stay and that you appreciated the comfort of our beds as well as the interior design of our rooms. We'… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGreat location, nice and comfortable rooms & beds, very friendly and helpful front desk staff.
Breakfast is a surreal “Soviet-style” experience. The staff just does not fill up the buffet. In practice, only for the first guests will enjoy a decent breakfast buffet. Arriving at 08:30 - 1,5 hrs before the end of breakfast time - we found the buffet almost empty. Empty trays, empty juice mugs, empty coffee dispenser. Even glasses and cutlery were not replenished, and tables were not cleaned. After wiping clean one table ourselves, we had to search for the waitress to get a spoon for the remaining yoghurt. After some rummaging, the staff got us exactly what we had asked for - one spoon. After some more searching, we found a knife and fork on other tables and were able to eat some of the other leftovers on the buffet. An experience not unlike travelling in the Soviet Union in the bad old days. If they fix this problem, this could be a great little hotel ....
Dear Alex, thank you for taking the time to share your feedback about your recent stay at Phi Hotel Palio. We appreciate you highlighting the positive aspects, such as our great location, comfortable rooms, and the friendliness and helpfulness of our front desk staff. We are delighted to hear that these elements contributed positively to your experience. We are, indeed, very sorry to learn about the issues you encountered during breakfast. Your detailed description of the empty buffet, unreplenished items, and unclean tables is a serious matter, and we sincerely apologize for this lapse in service. We have launched a full internal investigation to understand why the buffet was not properly restocked and why tables were not being cleaned in a timely manner. We are reinforcing our procedures to ensure that all items, including glasses, cutlery, and food, are consistently replenished throughout the entire breakfast service. We are grateful for your constructive feedback. It is invaluable in helping us identify areas for improvement and uphold the quality of our service. We hope to have the opportunity to welcome you back in the future and show you the true quality of our breakfast service. Kindest regards Phi Hotel Palio
Dear Alex, thank you for taking the time to share your feedback about your recent stay at Phi Hotel Palio. We appreciate you highlighting the positive aspects, such as our great location, comfortable rooms, and the friendliness and helpful… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNice boutique hotel in the centre of Asti
Dear Christel, thank you so much for staying with us and leaving your review. We are happy to read that you had a positive experience and that you appreciated in special way the atmosphere and central location of our hotel. We strive every day to offer a welcoming atmosphere with attention to every detail, ensuring our guests have a pleasant and distinctive stay in the heart of the city. We hope to have the pleasure of welcoming you back soon for another unforgettable experience in Asti. Best regards Phi Hotel Palio
Dear Christel, thank you so much for staying with us and leaving your review. We are happy to read that you had a positive experience and that you appreciated in special way the atmosphere and central location of our hotel. We strive every … Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewGreat location
Dear Nigel, thanks for staying at the Phi Hotel Palio and for leaving your review. Our facility is just in the heart of Asti, ideal starting point for visiting its beauties and sights. We are happy that you enjoyed this aspect. It was a pleasure to host you and we hope to have you again as our guest. Kindest regards Phi Hotel Palio
Dear Nigel, thanks for staying at the Phi Hotel Palio and for leaving your review. Our facility is just in the heart of Asti, ideal starting point for visiting its beauties and sights. We are happy that you enjoyed this aspect. It was a p… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe hotel is 5-8 minute walk to the train station which makes it easy to get to/from the train station. It was also easy walking distance to the center and to museums which made it an easy hotel in terms of walking around the town. The room was large (double bed plus an extra bed and would have been a great place for a family on a budget). The bathroom was also a large space. The space was clean.
The room felt rundown, the furniture, curtains and bedspread were old. The hallways seemed newly renovated but not the rooms. The bathroom also felt old fashioned. The breakfast contained many different items but it was not tasty. It would have been better with less items and more tasteful. The breakfast room was messy and unkept.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewWe liked the location and above all the staff. Especially at reception, they were very friendly and helpfull
We did not like the dated room with the tiny bathroom
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewLocation breakfast
Need a bit of an update.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 November 2024 · Stayed in October 2024
Verified reviewThe front desk guy saved me a parking space right in front of the hotel’s door with a cone. There were no parking spots anywhere else because of the farmer’s market. That’s customer service!! Great breakfast and great restaurant right across the street.
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewEverything was A1