I know it was the Lucca festival and it was fully booked, but staff wasn’t very flexible (eg we wanted to leave the car another half hour) but I understand it was a busy weekend.

Fantastic location, huge room and very clean.

Stayed in July 2025

Nothing

Great stay, great location (cannot be better), superb hotel and nice people. Can only recommend.

Stayed in July 2025

Nothing really

Breakfast excellent in such a wonderful space Staff all friendly and professional Even given lift to station as no taxi available

Stayed in June 2025

Uncomfortable bed.

Old-world elegance

Stayed in May 2025

No fridge in room

Great location and staff were very helpful

Stayed in May 2025

A fabulous privately owned Palazzo in the heart of Lucca. It could not be better situated, although unfortunately during our stay the village drains were being replaced!

Stayed in April 2025

Loud road works going on outside the palazzo and a temporary road surface that was extremely loud at all hours when vehicles drove over it. This is not the priperty’s fault and hopefully the road works will be finished before Summer.

Location was so central within the walled city. The rooms were so spacious and comfortable. The palazzo is beautifully restored with intruiging artwork and very clean. The staff was friendly and helpful. Breakfast was simple but just right.

Stayed in April 2025

Felt welcome and at home as a guest. Owner of a palace who lets you stay there? Sign me up.

Stayed in October 2024

We had a very spacious bathroom - a bathtub would have been amazing. With privacy blinds, very little sunlight made it into our room, which with limited lamps and dark walls made the in-room time feel very dark. Outlet space near the bed or table area would have been really appreciated to charge phones/laptops, etc. Overall, really minor bits here.

The facility generally was amazing. The double room was dark and not laid out ideally for us. This being said - the staff was fantastic, helpful and the vibe of the palazzo made all guests feel special. Perfectly located, quiet after hours and just a spacious relaxing elegant environment to return to after exploring beautiful Lucca and other Tuscan gems. We received assistance in securing a reservation for a Michelin recommended restaurant - very appreciated! Thank you to Alessandro and your staff for a lovely and memorable stay. We will be back!

Stayed in September 2024

Incredible place

Stayed in August 2024

Breakfast could have had more fresh fruit and savoury options. Children drank the sweet juice and ate the coco pops only.

Lovely and cool in the peak of summer. Big spacious rooms. Although in the middle of Lucca, very quiet location. Great to have on-site car park.

Stayed in July 2024

N/A

It was such an amazing experience! The service was outstanding and we were taken such good care of. The room was spacious, the beds comfortable and the breakfast really nice! It is a very unique place, we will be back!

Stayed in July 2024

N/A

Our stay at Palazzo Tucci was exceptional! The home was beautifully furnished and impeccably clean. The host went above and beyond. Communication was prompt and friendly, making the check-in process a breeze. The location was perfect, providing easy access to local attractions while offering a tranquil retreat. This experience exceeded all our expectations, and we can't wait to return!

Stayed in July 2024

As above

Breakfast - OK, but basic Character and atmosphere very good However, a small fridge would be appreciated and daily bottles of water at no extra charge ? Air Con

Stayed in May 2024

An excellent property located in the heart of Lucca. This is an excellently maintained building with spacious accommodation, with many original character features. The hosts were welcoming and helpful, I would certainly return and recommend to family and friends.

Stayed in May 2024

Nothing

The location is perfect in the centre of Lucca. Being able to leave one’s car in the safe, private garage and immense bonus. The staff was very friendly and co accommodating. Finally, to stay in such a beautifully and well kept historical building was a privilege.

Stayed in May 2024

Honestly very aligned with expectations - nothing we did joy like

Incredible place! We of course loved the perfect location but also the room was amazing and full of history! The personal was very nice and we felt very welcome . Definitely a great place and will love to come again!

Stayed in April 2024

The opportunity to stay in a palace

Stayed in April 2024

We only stayed 4 days, would have liked to stay in the palazzo much longer

It is grand palazzo, with ornate, original and decorative features. Our accomodation was a destination, and the highlight of our trip to Lucca. Located in the centre of the old town, it’s a sight on its own. Highly recommend staying here, you will remember your stay for the rest of your life

Stayed in April 2024

Tough to find in the city - but it is normal.

All, especially painted walls and big rooms.

Stayed in September 2023

Great staff, we loved the building. Lots of history.

Stayed in October 2023

Lack of fridge in room.

Location and parking and breakfast

Stayed in September 2023

The only slight negative—mattress not super comfy, but this was true everywhere in Italy that we stayed. Also, beautiful marble floors and high ceilings are lovely to look at, but not very cozy to live in. 

Beautiful! Great location! Wonderful staff! H&G right across the street — great restaurant for dinner! A great experience.

Stayed in September 2023

Need electric outlets near the bed to plug in phone chargers. A bit more furniture to put more than one suitcase. The room is beautiful & big and there is plenty of room for a small sofa. Very dark, limited lighting, so difficult to read for older people like us who don’t see as well in dim light.

Wonderful location and staff. Gorgeous building.

Stayed in August 2023